Techical Support Lead
- Hiring Organisation
- ClearCourse
- Location
- Reading, Berkshire, South East, United Kingdom
- Employment Type
- Permanent
cloud-native payments platform used by 5,000+ merchants. This is a high-impact role where youll work closely with Engineering, SRE, DevOps, Product and Operations to keep our platform stable and continuously improving as we scale. What Youll Be Doing Lead and manage technical incidents and escalations Triage … prioritise support tickets with Dev/SRE/DevOps Investigate issues using Datadog, Postman, SQL, MongoDB Analyse API logs, JSON payloads and system behaviour Support merchant onboarding, transaction flows & payouts Build and improve incident processes, SLAs and playbooks Identify recurring issues and drive root-cause fixes What Youll Bring Strong ...