Technical Support Engineer
- Location
- Manchester, England, United Kingdom
resolutions through to completion. Collaborate with Cloud, Operations, Product, and other internal stakeholders to resolve complex technical problems. Continuously improve customer satisfaction through responsiveness, communication, and proactive support. Participate in an after-hours on call rotation as required. Contribute to knowledge sharing, process improvements, and support documentation. Perform other duties … Qualifications Bachelor's degree preferred. Minimum 4 years of experience in a Technical Support, Application Support, or Systems Support role. Excellent verbal and written communication skills with the ability to interact effectively with customers and internal teams. Strong analytical, troubleshooting, and problem-solving abilities. Self-motivated with the ability ...