IT Helpdesk Engineer - Stockport Office
- Location
- Greater Manchester, England, United Kingdom
take ownership of incidents and requests through to resolution. Experience improving technical procedures, documenting solutions or identifying recurring support problems. Good written and verbal communication skills, with the ability to explain technical issues clearly to colleagues with varying levels of technical knowledge. A security-conscious approach to account administration … Organisation: Maintains accurate records, manages competing priorities and keeps colleagues informed. Technical curiosity: Investigates problems methodically and develops knowledge of the systems being supported. Communication: Provides clear, professional and approachable support to colleagues. Collaboration: Works effectively with infrastructure and security specialists, sharing information and supporting common objectives. Security awareness: Understands ...