IT Service Delivery Specialist
- Hiring Organisation
- JM Selection Ltd
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Permanent
contract performance Leading regular customer service reviews and producing performance reports Identifying opportunities for continual service improvement Supporting ITIL-based service management initiatives Managing communication around major incidents and supporting recovery activities Supporting contract renewals and commercial discussions with suppliers Managing supplier relationships and performance Working with UK and European … Experience of project management methodologies Good commercial awareness, including service costing and contract discussions A good understanding of hardware, software and Windows environments Strong communication and stakeholder management skills Excellent attention to detail and the ability to manage multiple priorities You will need to be comfortable working with both ...