Service Desk Manager
- Hiring Organisation
- LNJ RECRUITMENT LIMITED
- Location
- London, South East England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
triaged, prioritised and resolved. Key Responsibilities Lead the day-to-day operation of the integrated IT Service Desk. Manage team workload, resource allocation and skills coverage. Ensure incidents, requests and security tickets are correctly triaged, prioritised, escalated and resolved within agreed SLAs. Act as the escalation point for high … high-priority incidents and operational escalations. Strong analytical skills with the ability to use data to improve service performance. Excellent stakeholder management and communication skills. Experience managing performance against KPIs, SLAs and operational targets. Desirable Experience ITIL 4 Foundation Certification or higher. Experience managing cyber or security-related tickets. ...