Service Desk & Support Manager
- Hiring Organisation
- VIQU IT
- Location
- London, Great Wakering, Essex, United Kingdom
- Employment Type
- Permanent
- Salary
- £70000 - £80000/annum
Requirements of the Service Desk & Support Manager: Proven experience managing and developing an IT Service Desk or IT Support team Strong coaching and mentoring skills, with the ability to lead a technically capable support team Good knowledge of ITSM principles, ideally supported by ITIL certification Strong experience using service … Microsoft 365, Azure and endpoint management environments Experience with ITSM/ticketing platforms such as Freshservice, ServiceNow or Jira Service Management Strong stakeholder management, communication and problem-solving skills Experience managing incidents, escalations and operational service delivery Financial services, regulated-sector or multi-site/international support experience would ...