Service Delivery Manager
- Hiring Organisation
- Trusted Technology Partnership
- Location
- Ringwood, Hampshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £55,000
regulations, standards and internal processes. Gather and act on customer feedback to enhance service quality. Monitor, review and improve service management processes and performance. Skills and Experience: Proven leadership experience within an IT Service Delivery or Managed Services environment. Strong knowledge of service management frameworks and best practices, including … analyse data and drive continual service improvements. Strong problem-solving and decision-making capabilities. Experience managing major incidents and customer escalations. Excellent organisational, communication and planning skills. Commercial awareness with experience managing budgets and resources. A proactive, customer-focused approach with a commitment to service excellence. The role is subject ...