Technical Support Engineer
- Hiring Organisation
- Downtown Recruitment
- Location
- Thame, Oxfordshire, United Kingdom
- Employment Type
- Permanent
update support cases accurately within the CRM system. Investigate technical issues and escalate unresolved cases when required. Keep customers informed with clear and professional communication throughout the support process. Work closely with technical and sales colleagues to deliver excellent customer service. Create technical content such as blogs and videos … previous technical support experience. Strong interest in software, technology and IT systems. Good working knowledge of Microsoft Office applications. Clear written and verbal communication skills. Strong organisational and time management skills. Ability to work independently and as part of a team. Confidence presenting solutions and ideas to customers. Experience with ...