Job Description: Purpose of the role We are looking for customer-focused and enthusiastic candidate for the Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication … Good communication skills (customer facing as you may need to speak to people in the business) Experience of managing and maintaining a SCCM 2012 (or higher) production environment SCCM deployment/Design experience Some Operating System Deployment (OSD), including tools such as MDT Experience of SCCM/WSUS patching technology Microsoft Active Directory server Microsoft Group Policy Objects … GPOs) Softwaredeployment and 3rd line support and troubleshooting Understand and input into desktop engineering standards, processes and best practices Involvement in delivering large scale deployments of software, e.g. Microsoft Office Experience of large OS migration projects (preferably windows 10) Highlight changes to processes or errors to the process owners. Maintain own process and working instruction documents More ❯
problems or requests and make improvements associated with these technologies: End User Device Image - Autopilot Patch process Backup maintenance Server Estate (Cloud & on premise) Azure Active Directory (Entra ID) SoftwareDeployment (Intune/MDM) Device Management and optimisation using appropriate toolsets Cloud Telephony platform KeyIVR Networking maintenance/architecture, Firewalls, Layer 3 switches, Access Points, VPN etc Print More ❯
problems or requests and make improvements associated with these technologies: End User Device Image - Autopilot Patch process Backup maintenance Server Estate (Cloud & on premise) Azure Active Directory (Entra ID) SoftwareDeployment (Intune/MDM) Device Management and optimisation using appropriate toolsets Cloud Telephony platform KeyIVR Networking maintenance/architecture, Firewalls, Layer 3 switches, Access Points, VPN etc Print More ❯
you want to login/join with: Responsibilities: Provide comprehensive technical support to end-users through in-person interactions, phone communications, and remote access technologies. Diagnose and resolve hardware, software, and network issues on Virtual Desktop Infrastructure (VDI), laptops, printers, and other peripherals using event logs and monitoring solutions. Install, configure, and maintain operating systems (Windows 10 and Office … productivity suites (Microsoft Office), applications, and security software. Deploy and manage software updates and patches using tools such as Microsoft System Centre Configuration Manager (SCCM). Use remote access tools (TeamViewer, Remote Desktop) to assist remote users promptly. Support collaboration and communication tools, including MS Teams, Email, and mobile communications. Collaborate with other IT teams to address escalated issues … system upgrades and migrations. Set up and support audiovisual (AV) equipment for meetings across all organizational levels. Requirements: In-depth knowledge and experience with desktop operating systems, hardware, and software, including Windows 10/11, Microsoft Office Suite, Active Directory, Citrix, VDI, and Exchange. Familiarity with endpoint security software, including antivirus and firewall solutions. Proficiency with softwareMore ❯
technical skills and a customer-focused approach. Key Responsibilities: Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently. Troubleshoot and resolve hardware, software, and network-related issues. Install, configure, and maintain desktop systems, laptops, and peripherals. Ensure the deployment of operating systems, updates , and software packages . Work with the … protocols (TCP/IP, DNS, DHCP). Strong knowledge of MS Office Suite and other productivity software. Expertise in hardware diagnostics, repair, and replacements. Knowledge of system imaging and softwaredeployment tools (e.g., SCCM, MDT). Familiar with ITIL processes for incident, problem, and change management. Strong communication skills, with the ability to explain technical issues to non More ❯
technical skills and a customer-focused approach. Key Responsibilities: Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently. Troubleshoot and resolve hardware, software, and network-related issues. Install, configure, and maintain desktop systems, laptops, and peripherals. Ensure the deployment of operating systems, updates , and software packages . Work with the … protocols (TCP/IP, DNS, DHCP). Strong knowledge of MS Office Suite and other productivity software. Expertise in hardware diagnostics, repair, and replacements. Knowledge of system imaging and softwaredeployment tools (e.g., SCCM, MDT). Familiar with ITIL processes for incident, problem, and change management. Strong communication skills, with the ability to explain technical issues to non More ❯
technical skills and a customer-focused approach. Key Responsibilities: Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently. Troubleshoot and resolve hardware, software, and network-related issues. Install, configure, and maintain desktop systems, laptops, and peripherals. Ensure the deployment of operating systems, updates , and software packages . Work with the … protocols (TCP/IP, DNS, DHCP). Strong knowledge of MS Office Suite and other productivity software. Expertise in hardware diagnostics, repair, and replacements. Knowledge of system imaging and softwaredeployment tools (e.g., SCCM, MDT). Familiar with ITIL processes for incident, problem, and change management. Strong communication skills, with the ability to explain technical issues to non More ❯
technical skills and a customer-focused approach. Key Responsibilities: Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently. Troubleshoot and resolve hardware, software, and network-related issues. Install, configure, and maintain desktop systems, laptops, and peripherals. Ensure the deployment of operating systems, updates , and software packages . Work with the … protocols (TCP/IP, DNS, DHCP). Strong knowledge of MS Office Suite and other productivity software. Expertise in hardware diagnostics, repair, and replacements. Knowledge of system imaging and softwaredeployment tools (e.g., SCCM, MDT). Familiar with ITIL processes for incident, problem, and change management. Strong communication skills, with the ability to explain technical issues to non More ❯
near Marble Arch. This is an office-based role requiring presence 5 days a week. Responsibilities include: Providing Level 2 support for desktop and laptop issues, including hardware and software troubleshooting. Managing and troubleshooting Windows OS and applications. Supporting DNS and DHCP troubleshooting. Administering Microsoft Office 365. Using Microsoft Intune for device management and security. Following ITIL best practices … for incident, problem, and change management. Assisting with hardware and softwaredeployment and maintenance. Documenting issues using the service desk system. Collaborating with IT team members to resolve complex issues. Providing end-user training and support as needed. Requirements: Experience in a Level 2 desktop support role within trading or finance services. Strong knowledge of Windows OS and More ❯
WAN, and VPN connectivity. Maintain IT documentation, including procedures, asset inventory, and incident logs. Liaise with 3rd party vendors and service providers for issue resolution or project support. Support softwaredeployment, system upgrades, and IT projects as needed. Ensure tickets are updated and closed in a timely manner according to SLA targets. Deliver excellent customer service and support More ❯
class service to our customers and be able to communicate at all levels to ensure understanding. Key Responsibilities: Install, configure, test and maintain Microsoft and VMWare operating systems, application software and system management tools Troubleshoot and resolve reported helpdesk issues Ensure the highest levels ofsystemsand infrastructure availability Contribution to software asset management Compliance with version control procedures in … to resolve ICT systems issues in response to triaged help desk tickets, and assist in resolving second and some third line technical issues Good knowledge of patch management and deployment (e.g. WSUS) Proficient knowledge of virtualisation on Windows platforms (especially VMWare(ESXi)) Proficient in following ITIL standards and processes Desired Experience: Knowledge of Windows Operating Systems, including Active Directory … DFS, Internet Protocol, and softwaredeployment via Group Policy Some understanding of Unix/Linux/RedHat Personal Competencies: Willing to work as part of an integrated multi-technology team Appreciation, acceptance and adherence to the constraints of working on highly classified defence platforms Successfulapplicants will be required to obtain Developed Vetting security clearance as part of this More ❯
class service to our customers and be able to communicate at all levels to ensure understanding. Key Responsibilities: Install, configure, test and maintain Microsoft and VMWare operating systems, application software and system management tools Troubleshoot and resolve reported helpdesk issues Ensure the highest levels of systems and infrastructure availability Contribution to software asset management Compliance with version control … to resolve ICT systems issues in response to triaged help desk tickets, and assist in resolving second and some third line technical issues Good knowledge of patch management and deployment (e.g. WSUS) Proficient knowledge of virtualisation on Windows platforms (especially VMWare(ESXi)) Proficient in following ITIL standards and processes Desired Experience: Knowledge of Windows Operating Systems, including Active Directory … DFS, Internet Protocol, and softwaredeployment via Group Policy Some understanding of Unix/Linux/RedHat Personal Competencies: Willing to work as part of an integrated multi-technology team Appreciation, acceptance and adherence to the constraints of working on highly classified defence platforms Successful applicants will be required to obtain Developed Vetting security clearance as part of More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
Us3 Consulting
deploying and configuring applications Monitor/deploy application updates & patches Develop understanding of systems within the application landscape Support internal projects with technical design reviews and environment builds/deployment Key accountabilities To be aware of and comply with all company policies and procedures, including but not limited to the Group/Company Data Protection policy, Equal Opportunities policy … of IT service management processes (e.g. ITIL) would be beneficial Experience of Microsoft Dynamics (2012AX or 365) would be beneficial Experience of Office365 administration would be beneficial Experience of softwaredeployment processes/systems (e.g. Octopus Deploy) would be beneficial Skills and abilities Strong written and verbal communication skills; comfortable working side by side with business colleagues to More ❯
Bolton, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
deploying and configuring applications Monitor/deploy application updates & patches Develop understanding of systems within the application landscape Support internal projects with technical design reviews and environment builds/deployment Key accountabilities To be aware of and comply with all company policies and procedures, including but not limited to the Group/Company Data Protection policy, Equal Opportunities policy … of IT service management processes (e.g. ITIL) would be beneficial Experience of Microsoft Dynamics (2012AX or 365) would be beneficial Experience of Office365 administration would be beneficial Experience of softwaredeployment processes/systems (e.g. Octopus Deploy) would be beneficial Skills and abilities Strong written and verbal communication skills; comfortable working side by side with business colleagues to More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
US3 Consulting
deploying and configuring applications Monitor/deploy application updates & patches Develop understanding of systems within the application landscape Support internal projects with technical design reviews and environment builds/deployment Key accountabilities To be aware of and comply with all company policies and procedures, including but not limited to the Group/Company Data Protection policy, Equal Opportunities policy … of IT service management processes (e.g. ITIL) would be beneficial Experience of Microsoft Dynamics (2012AX or 365) would be beneficial Experience of Office365 administration would be beneficial Experience of softwaredeployment processes/systems (e.g. Octopus Deploy) would be beneficial Skills and abilities Strong written and verbal communication skills; comfortable working side by side with business colleagues to More ❯
Company: Morning Data Ltd (A Verisk Company) To be an Infrastructure Technician within the Support & Infrastructure Team responsible for deployment, monitoring and maintaining an extensive cloud hosted RDS application suite for the insurance industry; as well as our internally used cloud applications and on-prem equipment. Also acting as the liaison with the larger Verisk group for security as … of services to our clients; Manage application licensing; Keep up to date with the latest infrastructure and SysOps technologies and methodologies; Gain clear understanding and knowledge of Morning Data software products, infrastructure, and the insurance industry; Help prompt the use of automated softwaredeployment and monitoring at every opportunity; Provide sensible estimates for work items and consistently … enhancements and support delivered by the team; Contribute to technology selection and methodology decisions, including standardization of system architecture, use of automation where appropriate and best practice for the deployment processes; Engage with and strive to enhance team procedures and processes; Help & support Software Development teams to produce secure applications; Develop strong working relationships with other departments & Business More ❯
stability and availability, and maintaining a high degree of customer service. Running operations, including, but not limited to, SQL/Data analysis, log analysis, application and operating system troubleshooting, softwaredeployment, patch management oversight, Quality Analysis for standard processes. Incident, Problem and Change Management duties, including ownership and progression of internal and external faults and technical issues. Own More ❯
SIRIUS ENGINEERING GROUP LTD Vacancy Description Main responsibilities: Troubleshooting Microsoft Windows 11 issues Troubleshooting Microsoft Office Monitoring backup of office servers as part of company disaster recovery plan Antivirus software – deployment and maintenance Setting up new employees and carrying out computer upgrades Working with Windows Server 2019/2022/2025 Office365 portal InTune (Mobile Device Management) SQL … server Active Directory: Email gateway monitoring and maintenance Printer & scanning deployment and troubleshooting issues Networking – LAN and WAN Troubleshooting bespoke engineering software Troubleshooting Sage products Remote access Creating detailed documentation and user guides for Sirius systems Any other ad-hoc day-to-day tasks Essential skills: Excellent communication and interpersonal skills are a pre-requisite as liaising with More ❯
printers, and basic networking Log, track and resolve IT support tickets using our ticketing system in a timely manner Assist with new user setups, including hardware, user access permissions, software installation and IT inductions Perform basic hardware installations, assembly, diagnostics and repairs Support network patching, backups, cabling and routine IT health checks Collaborate on internal IT documentation and inventory … or IT security policies Keen interest in issues related to a company's IT infrastructure - internet connection, routing, servers (Windows and LINUX) and IT Security Knowledge of remote troubleshooting, softwaredeployment and installation Benefits Pension, paid holidays, benefits and additional training resources Call Yasemin at Travail on Travail Employment Group Ltd is acting as an Employment Agency in More ❯
the Service Desk toolset, ensuring SLA and KPI compliance. Provide effective Problem management through trend analysis and investigation. Provide remote and hands-on support for all end user computing software and devices deployed by the Trust. Ensure excellent verbal and written communications are applied at all times. Build, install, troubleshoot and repair software and hardware issues related to … the Service Desk toolset, ensuring SLA and KPI compliance. Provide effective Problem management through trend analysis and investigation. Provide remote and hands-on support for all end user computing software and devices deployed by the Trust. Ensure excellent verbal and written communications are applied at all times. Build, install, troubleshoot and repair software and hardware issues related to … infrastructure. Be available to support emergency planning, disaster recovery and business continuity processes. Patching network points/Assist network team when required. Essential Technical Skills Advanced knowledge of Windows deployment, administration and troubleshooting. Support and troubleshooting of desktop/laptop hardware and peripheral devices (inc. printers). Experience of working in an ITIL based environment. Experience of ITSM/ More ❯
packages using industry-standard tools and techniques Collaborate with clients to understand their application packaging requirements and provide tailored solutions Troubleshoot and resolve issues related to application packaging and deployment Maintain and update application packaging documentation and procedures Work closely with other members of the Managed Services team to ensure seamless integration of application packages into client environments Provide … technical support and guidance to clients regarding application packaging and deployment Stay up-to-date with the latest application packaging technologies and best practices Requirements: Proven experience as an Application Packager or in a similar role Strong knowledge of application packaging tools such as Microsoft SCCM, Microsoft InTune, Orca, AdminStudio, and InstallShield Experience with scripting languages such as PowerShell … VBScript, or Batch Familiarity with Windows operating systems and softwaredeployment methodologies Excellent problem-solving and troubleshooting skills Strong communication and interpersonal skills Ability to work independently and as part of a team Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus Benefits: Why people choose to grow their careers at UBDS Group Professionals choose More ❯
support requests Co-ordinate and manage through to resolution all incidents involving internal/external third line support teams Maintain and enhance the Asset Register of IS hardware and software for customer Establish and maintain effective working relationships with the Hexaware IS department & supported customers To provide a key provision of liaison between relevant areas of the business and … layer 1, layer 2 and layer 3 networking devices Working knowledge of MS office products Hands-on experience with Active Directory and groups and policies Hand-on experience with Softwaredeployment SCCM and Altris Ability to deal with customers at all levels through an approachable and customer focused awareness. An inquisitive and analytical mind who is service driven. … Patch Management Mean time to repair - Onsite analysis, diagnosis and resolution of desktop problems for end users Collaborate with 3rd level support to prevent system downtime Network Changes & Management Software/hardware/network troubleshooting Assist with server and workstation patching to ensure the security of the infrastructure Assist in the maintenance, management and documentation of the network systems More ❯
London, England, United Kingdom Hybrid / WFH Options
Action1
identify and troubleshoot failed patch installations. Be familiar with PowerShell scripting and able to understand basic scripts. Proficiency in Mac OS and/or Linux platforms. Demonstrate knowledge of softwaredeployment and configuration using install switches. Be skilled in reading, writing, modifying, and backing up the Windows registry. Have previous experience in technical support or customer service roles. … Possess excellent problem-solving and communication skills, working effectively with customers and internal teams. Have solid experience troubleshooting software issues across various environments. Would be a plus: Experience with patch management solutions. Ability to analyze and interpret logs and event data. Knowledge of Windows Group Policy configuration and management. Familiarity with Windows servers and server management. A basic understanding … Action1 and be a driving force behind our success! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Action1 by 2x Get notified about new Technical Support Engineer jobs in United Kingdom . Glasgow, Scotland, United Kingdom 1 week More ❯
Dartford, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
identify and troubleshoot failed patch installations. Be familiar with PowerShell scripting and able to understand basic scripts. Proficiency in Mac OS and/or Linux platforms. Demonstrate knowledge of softwaredeployment and configuration using install switches. Be skilled in reading, writing, modifying, and backing up the Windows registry. Have previous experience in technical support or customer service roles. … Possess excellent problem-solving and communication skills, working effectively with customers and internal teams. Have solid experience troubleshooting software issues across various environments. Would be a plus: Experience with patch management solutions. Ability to analyze and interpret logs and event data. Knowledge of Windows Group Policy configuration and management. Familiarity with Windows servers and server management. A basic understanding More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
identify and troubleshoot failed patch installations. Be familiar with PowerShell scripting and able to understand basic scripts. Proficiency in Mac OS and/or Linux platforms. Demonstrate knowledge of softwaredeployment and configuration using install switches. Be skilled in reading, writing, modifying, and backing up the Windows registry. Have previous experience in technical support or customer service roles. … Possess excellent problem-solving and communication skills, working effectively with customers and internal teams. Have solid experience troubleshooting software issues across various environments. Would be a plus: Experience with patch management solutions. Ability to analyze and interpret logs and event data. Knowledge of Windows Group Policy configuration and management. Familiarity with Windows servers and server management. A basic understanding More ❯