Support Operations Specialist
- Hiring Organisation
- Xapien
- Location
- City of London, London, United Kingdom
maintaining AI and automation solutions (e.g., chatbots, agent assist, workflow automation). Analytical skills and comfort working with data (eg. dashboards, SQL, BI tools, spreadsheets). Contributed to designing or optimising Support workflows, SLAs, and escalations. Ability to document processes clearly and communicate with both technical and non-technical audiences. ...