Expert Service Delivery Manager
- Location
- Greater London, England, United Kingdom
/Sev-2 mainframe incidents. Assigned to Strategic mainframe and hybrid-platform accounts with high profile client visibility and demand for executive stakeholder engagement. Coordinates internally across Ensono with cross-functional teams including Mainframe Operations, z/OS Systems Programming, Storage, Network, Security, and Cloud, to ensure the relationship … account updates, and service improvement plans. Delivers, executes, and monitors continual service improvement plans across all aspect of Ensono delivery. Collaborates with the Client Engagement Partner (Sales) to build a strategic account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client's overall ...