Service Desk Technician (x6)
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £15.07 per hour
resolve a high volume of incoming service desk calls and tickets Support colleagues during the upcoming go-live project Deliver excellent customer service and stakeholder engagement Troubleshoot IT issues and escalate where necessary Maintain accurate records of incidents and resolutions Requirements: Proven experience working at a service desk … support Strong 1st line support experience (or above) Excellent stakeholder management and communication skills Highly organised with the ability to prioritise workload Ability to work both independently and as part of a team Comfortable working in a fast-paced, high-volume environment Experience with EasyVista (or similar ticketing systems ...