ServiceNow Consultant
- Hiring Organisation
- 17918
- Location
- Cheltenham, Gloucestershire, United Kingdom
your deliverables will cover four core pillars: 1. Architectural Review & Best Practices Conduct a comprehensive review of the current ServiceNow architecture, specifically evaluating Incident Management , Change Management , and Service Requests (including specialized Property and HR Service Requests). Assess the Service Catalogue structure and usability to identify friction … creation, deployment, and live execution of Automated Test Frameworks. Process Engineering: Exceptional ability to analyze, design, and optimize end-to-end service management processes, translating complex business requirements into scalable, clean solutions. Public Sector & ITIL Context: Strong familiarity with IT Service Management (ITSM), ITIL-aligned processes, and enterprise ...