Service Delivery Manager
- Hiring Organisation
- Hackajob Ltd
- Location
- Crawley, West Sussex, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £65,000
role Service Delivery and Operational Governance: Provide operational oversight and governance of third-party service delivery across the GDP ecosystem. Incident and Escalation Management: Act as the internal escalation point for operational incidents and service-related issues. Commercial and Supplier Management: Ensure suppliers consistently deliver against agreed SLAs … KPIs, and contractual service obligations. Governance and reporting: Support operational governance, reporting, and service management activities across GDP platforms and services. Continuous Improvement and Stakeholder Management: Drive continuous improvement in operational performance, service quality, and supplier accountability. Tasks and Responsibilities Service Delivery and Operational Governance Manage ...