8 of 8 Support Analyst Jobs in Birmingham

Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market leading Law Firm in Birmingham on a permanent basis. … Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate … liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues and risks, escalating promptly to line management team. Attends and actively participates in all More ❯

End User Support Analyst - Birmingham Hybrid working Salary upto £39,000 A leading client in Birmingham seeks an End User Support Analyst to provide onsite IT support for colleagues. Responsibilities include resolving technical incidents and service requests for devices like iPhones, iPads, PCs, and laptops. … The EUS Analyst will interface with IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality IT support services using ITSM Remedy. The analyst must provide timely updates for all … incidents and service requests, and perform technical support tasks as needed. An End User Support Analyst prioritises customer service in all interactions and actively seeks to enhance service excellence. They resolve technical incidents and fulfill service requests for IT devices according to agreed service levels, coordinating with More ❯

and passion, and we invite you to embark on this exciting journey with us. About the Role We are seeking a hands-on IT Support Analyst to join our IT team and assist with the support of our staff's IT requirements, as well as our internal … and their career in IT. This role reports to the Senior IT Engineer(s) and is based in our Birmingham office. As an IT Support Analyst, you will: Work with the other members of the IT team to: Support and maintain the various platforms and infrastructure used … company, including but not limited to: Google Workspace, Okta, Slack, Zoom, macOS and Windows desktops, Palo Alto and Cisco networking equipment. Provide 1st line support by responding to calls or tickets received at the IT Helpdesk, providing in-person or remote support to users in a friendly and More ❯

SAP HR & Payroll Support Analyst - Birmingham Hybrid working Salary up to £55,000 SAP HR & Payroll Support Analyst required for a leading client based in Birmingham. My client is currently seeking a SAP HR & Payroll Support Analyst to come on board to deliver crucial … support for our HR and Payroll systems, this role is dedicated to maintaining, troubleshooting, and enhancing SAP HR and Payroll features to guarantee smooth payroll processing and efficient HR operations. You will collaborate closely with business stakeholders, IT teams, and external vendors to resolve issues, optimize system performance, and … contribute to key HR and Payroll projects. Key skills and responsibilities, * SAP Support experience * Required experience in SAP HR Payroll, with practical skills in troubleshooting and configuration. * Extensive SAP configuration knowledge, including payroll schemas, PCRs, and wage type setup. * Proven track record in supporting Payroll operations and SAP Time More ❯

Our client, a forward-thinking financial services organisation, is expanding their internal IT operations team and looking for an experienced Senior IT Support Analyst to take ownership of frontline technical support. You'll be the go-to person for advanced technical issues, working closely with service desk colleagues … ticketing systems Managing user lifecycle operations such as onboarding/offboarding and access provisioning (SharePoint, Exchange, conditional access policies, etc.) Taking full ownership of support requests-seeing issues through to resolution with a proactive and service-focused mindset Monitoring performance against SLAs, aiming to resolve the majority of tickets … to the continuous improvement of processes and the service desk function Suggesting automation opportunities to streamline repetitive tasks The Ideal Fit: A skilled IT support professional with a minimum of 5 years' experience in a multi-platform technical support role Confident working across Windows and macOS environments, mobile More ❯

1st Line Support Analyst £30,000 Fully Remote An exciting opportunity to join a growing, global organisation that is expanding its support team. You'll be part of a close-knit IT function, providing first-line technical support within a Microsoft Office 365 environment. Your responsibilities … will include managing and resolving support tickets, escalating issues where appropriate, and contributing to the smooth operation of end-user services. In addition to day-to-day support tasks, you'll have the chance to broaden your experience by getting involved in a range of ongoing IT projects. … with: * Outstanding customer service skills and a strong service-oriented mindset * Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory * A proactive support analyst who is eager to learn and develop professionally * Experience supporting user lifecycle processes (joiners, movers, leavers) Desirable: Experience supporting Dynamics 365 Familiarity More ❯

Job Title: IT & AV Support Analyst Location: Birmingham (Office-Based) Job Type: Full-Time We're looking for a proactive IT & AV Support Analyst to join our team in Birmingham. This hands-on role focuses heavily on AV support, alongside general IT troubleshooting and service … conferencing equipment. Strong IT troubleshooting and customer service skills. Calm, organised, and confident under pressure. Great communication and problem-solving abilities. Desirable: Commercial IT support experience. Knowledge of MS Office, ITIL, and remote support tools. Familiarity with mobile tech (Windows, iOS, Android). If you're tech-savvy … people-focused, and thrive in a busy support role - we'd love to hear from you. More ❯

log files, disk space and MS-SQL databases * A point of escalation for all Application related issues * Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause … analysis * Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while coordinating vendor support * Maintaining middleware such as; IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning, basic querying and resolving bottlenecks * Working on cloud … container technologies and Kubernetes * Design, development, testing and deployment of Tableau Dashboards * Report writing with tools such as PowerShell, JavaScript, HTML and SQL * Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve * Strong customer focus - understanding the needs of the More ❯