21 of 21 Support Analyst Jobs in East London

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT Support More ❯

IT Application Support Analyst London FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. … Due to business requirements, we are now looking to acquire the services of an experienced IT Application Support Analyst. Please note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: As IT Application Support analyst, you would be expected to perform functional support duties and … provide technical assistance to users on a range of core banking products, online banking products and other critical business applications. The opportunity is for IT Application support analyst person with a proven and demonstrable product and applications support or development background specifically in the banking industry. 1. Carry out day to day support, maintenance/Upgrade More ❯

client is a market leading Energy & Commodities Trading business focused on delivering sustainable energy solutions and trading power and gas across Europe. They are currently looking for a Desktop Support Analyst to ensure the smooth operation of their end-user computing environment. What You'll Get An opportunity to work in one of the most exciting and successful … market leading compensation package including basic salary and annual bonus. Benefits including pension contribution, healthcare, life assurance and 25 days annual leave. What You'll Do As a Desktop Support Analyst, you will be the first line of technical support for employees, ensuring their desktop environments are running smoothly and securely. You will provide timely and effective … technical support for hardware, software, and networking issues across a hybrid work environment. Provide 1st and 2nd line desktop support for Windows and Mac environments, including laptops, desktops, mobile devices, and peripherals. Troubleshoot and resolve hardware, software, and connectivity issues for on-site and remote users. Deploy, configure, and maintain end-user hardware and software in accordance with More ❯

Application Support Analyst | PowerShell, SQL - Front Office, Energy Trading | £82,000 + Bonus + Benefits | Permanent | 2-3 days onsite | London Application Support Analyst is needed for a Cross Asset Trading House delivering both technical and procedural assistance to internal teams and external stakeholders in the front office. . Acting as a key point of contact … swift resolution of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. -This role will be working within the Front Office Teams and would require experience within Trading Platforms and understanding the full Trade Lifecycle. Day to day, this … role will involve PowerShell scripting which is a key part of the role, and work in SQL including querying, tables, and schemas. This Application Support Engineer role is permanent position. Hybrid working. 2-3 days a week in the office. Near Victoria Station Paying up to £82,000 per annum. ‍ PowerShell, SQL, Trade Lifecycle, and Financial Services Main responsibilities More ❯

Technology Support Analyst – Top US Law Firm | London – Office-Based I'm currently working with a prestigious US law firm that’s on the lookout for a confident and capable Technology Support Analyst (Level II) to join their high-performing London team. This is a fantastic opportunity to be part of a world-renowned firm, supporting … busy office with hands-on technical assistance and top-tier customer service. What’s the role about? You’ll be a key point of contact for all things IT support – from hardware and software troubleshooting, to installing, maintaining, and upgrading PCs and peripherals. You’ll also get involved with imaging and deploying machines, and play a part in maintaining … firmwide IT standards. On top of that, you’ll assist the global service desk with 1st line phone support, so excellent communication is a must. This is a client-facing, fast-paced role where priorities can shift quickly, so we're looking for someone who's comfortable juggling multiple tasks while staying calm and focused under pressure. You’ll More ❯

the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The First Line Support Analyst is a key position in the IT Support Desk providing support for all of The Dune Group technology systems. Responsibilities range from day to day … support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact channels and in-person. A high level of customer service … successful candidate needs to be a motivated self-starter with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams and More ❯

staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT Support Engineer/Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support, you … Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. Diagnose and resolve technical hardware … Setting up and maintain AV and conferencing equipment. Travel within Zone 1 in London to various company locations How will we help you succeed? Online continuous learning subscription to support your growth and career. Mentorship within the team to help with obstacles and learn from them together. An environment where teamplay and individuality are equally cherished. Opportunities to be More ❯

Investment Bank - Application Support Analyst - Global Equity Technology A global investment bank is looking for an experienced Application Support Analyst to join its Global Equities Technology group. This role supports a complex front-to-back trading platform critical to multiple business functions including Front Office, Risk, Finance, and Operations. This is a high-impact role for … someone who thrives in fast-paced environments, enjoys problem-solving, and wants to work across the full trade lifecycle in a global organisation. Responsibilities: Provide hands-on support for enterprise-scale trading applications, ensuring maximum system availability. Manage incidents and issues raised by Front Office, Risk, Finance, and Operations teams. Collaborate with developers, infrastructure teams, and vendors to troubleshoot … or Calypso. Familiarity with enterprise messaging systems (Solace, Tibco EMS, MQ). Exposure to CI/CD pipelines and deployment automation tools. Experience in a 24/7 global support environment. More ❯

Job Title : IT Support Analyst (L1/L2) Location : Mayfair, London [Onsite – 5 days] Type : Full-time Salary : Up to £45,000 + Bonus Structure Join a High-Performance Team Supporting a Sophisticated IT Environment in Central London A prestigious and award-winning investment firm based in Mayfair is expanding its internal IT function. This is a unique … opportunity for an ambitious IT Support Analyst to work directly with senior stakeholders in a fast-paced, high-performing environment. You will support the core IT infrastructure, contribute to system upgrades and projects, and help maintain a secure and stable environment across networking, systems, and end-user services. Your Role: A hands-on support position that … in technical project delivery. You will act as the first point of contact for IT-related issues while also contributing to infrastructure enhancements and documentation improvements. Key Responsibilities User Support & Troubleshooting Act as the go-to contact for all IT-related user issues and service requests Diagnose and resolve hardware, software, network, and system-related problems Maintain clear documentation More ❯

Application Support Analyst – Surveillance Systems £550–£650 per day | Outside IR35 | 6-12 month rolling contract Central London | 5 days a week on site You’ll be working for a global financial services firm, supporting a wide range of front-office and post-trade systems with a particular focus on Surveillance, Trading, and Market Connectivity platforms. This is … matters: As a business, we promote an inclusive and supportive environment for all genders We’re committed to creating a workplace where everyone feels welcome and valued We actively support gender diversity and inclusion We foster a culture that supports work-life balance and equal opportunity ✅ What you’ll be doing: Providing 2nd/3rd line support across … Leading vendor upgrades and mandatory exchange changes Working with stakeholders across tech and the business to keep systems live and efficient What you’ll need: Proven experience in Application Support within financial services Strong hands-on knowledge of Windows, Linux/Unix, SQL and Oracle Familiarity with FIX messaging , exchange connectivity and high-frequency trading systems Experience with platforms More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. Title … Service Support Analyst. Rate: £205 per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise … diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and KPIs are met. Ke y Responsibilities: Delivering 1st, 2nd line and some 3rd line IT technical support with a strong customer focus. Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem More ❯

Job Title: Senior Application Support Analyst Location: London (hybrid) Contract: 6 months (ongoing) Skills & Competencies Mandatory: Energy Trading and Risk Management (ETRM) Systems experience – ideally ZEMA – more broadly Commodities Trading background. Ability to deliver and understand the importance of customer service excellence, face to face, over email and by telephone. Excellent Interpersonal and relationship building skills. Strong troubleshooting More ❯

We are currently recruiting for a Technology Support Analyst II, on a 12 month fixed term contract, to work Monday to Friday 9.30am to 5.30pm in our London office. POSITION OVERVIEW The Technology Support Analyst II is responsible for day-to-day PC hardware and software support. This includes imaging, installing, diagnosing, repairing, maintaining, and upgrading … priorities and possess a high level of discipline while remaining flexible. The individual will also be required to assist the Firmwide IT Service Desk by providing 1st line phone support to our customers. In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise in providing prompt, professional and courteous services … candidate will be part of a weekend coverage Rota. They may also be required to work overtime during the weekdays or weekends when needed. This is an in-office support role. JOB RESPONSIBILITIES (This list is not exhaustive and may be supplemented and changed as necessary.) Good judgment in assessing user issues; intermediate troubleshooting methodology. Ability to work for More ❯

Service Desk Analyst We're seeking an experienced Service Desk Analyst to join our London-based IT team, supporting users across our London and Amsterdam offices. In this hands-on role, you’ll provide 1st and 2nd line support, manage helpdesk tickets, assist with desktop deployments, and help maintain our IT infrastructure. What You’ll Do: Support … system and meet SLAs Deploy and maintain PCs and virtual desktops Assist with IT operations and asset management What You’ll Bring: 2–3 years in a corporate IT support role (financial services a plus) Strong desktop troubleshooting and M365 experience Familiarity with helpdesk systems and SLAs Excellent communication skills Join a collaborative team where your expertise will drive More ❯

Applications Support Analyst Hybrid - London - 3 days a week £50,000 - £60,000 Our client is a FTSE100 market leading organisation who are looking for an Applications Support Analyst to join their enterprise IT operations team. You’ll be involved in supporting business-critical systems, driving continuous improvements, and maintaining strong operational processes. You’ll work More ❯

FIX Support Analyst Location: London Hybrid Salary: Up to £60,000 Skills: Integration Specialist, Project Manager, SQL, FIX, Swift, XML, JSON, Data Manipulation, Equities, Derivatives, FX, Rates, Fixed Income, Asset Management, Hedge Funds, BuySide About the Job A leading provider of trading solutions is looking for a skilled FIX Support Analyst for its Client Integration team. … and develop technical solutions. Deploy and configure trading and risk management products. Lead technical discussions and client meetings. Manage integration projects from start to finish. Provide technical documentation and support internal teams. Resolve escalated issues effectively. Essential Skills 2+ years of integration or technical support experience. Strong SQL skills (data manipulation, optimization). Knowledge of FIX, XML, JSON. More ❯

Lead Application Support Analyst An excellent opportunity has arisen at a leading Investment Bank for someone to join the front office Application Support team within a leading Investment bank sotting on the FX desk. The team provides support to the Fixed Income desk, leveraging ITIL service management principles of Event, Incident, Problem and Change management and More ❯

The Role You will be a member of our Application Support team, working as a Support Analyst in a challenging environment with clients that are mercilessly quality conscious. This is a client-facing role focused on providing frontline support and guidance to our clients, ensuring timely resolution and follow up for issues that arise in business … critical, production environments. You will play a key role in maintaining client satisfaction and delivering high quality support, with opportunities to develop your expertise and pursue career growth within the team. Responsibilities Provide support as part of a rotating shift schedule, including early mornings, evenings and public holidays as required to meet the needs of our clients. Be … the first point of contact for clients, delivering timely and professional support via phone and ticketing systems for service requests, configuration changes, and troubleshooting issues within our products and services. Investigate and resolve technical issues by providing clear and concise communication to clients throughout the process. Process client requests for changes to system configurations and permissions, ensuring that changes More ❯

A high priority position has arisen to join a leading trading organisation as an Application Support Analyst, responsible for ensuring the reliability and availability of key trading systems used across global operations. This is a critical role within the IT team, focused on maintaining and enhancing the production environment of core trading platforms. You will provide both technical … and functional support for a suite of business-critical applications across front, middle and back office. The business utilise a mixed ETRM estate (including Endur) but the business are open to cross-training people who have experience with trading and risk management systems such as Murex, Fidessa, Calypso, Findur, Finastra or similar platforms. The role plays a vital part … in managing end-of-day processes, troubleshooting issues, and driving service excellence through continuous improvement. Key Responsibilities Provide 1st and 2nd line support for managed applications, ensuring rapid and effective resolution of production issues. Manage and track incidents through to closure, communicating clearly with stakeholders throughout. Escalate complex issues to 3rd line support (internal teams or external vendors More ❯

Audit Support Analyst Location: London (hybrid) Full-time | Support audit processes across technology teams by coordinating internal reviews, tracking findings, and ensuring timely, accurate responses to requests. This role involves direct collaboration with auditors and stakeholders to assess risks, manage action plans, and enhance audit readiness. Your key responsibilities: Coordinate internal technology audits and support issue More ❯

We're supporting a London based Asset Manager who are looking for a proactive and detail-oriented professional to support their data and investment platforms, ensuring smooth daily operations and the delivery of high-quality data across core asset classes like equities and bonds. In this role, you'll troubleshoot data issues, analyse root causes, and maintain clear, consistent … manage incidents Contributing to projects and enhancements—writing specifications, supporting UAT, and ensuring robust solutions are delivered The ideal candidate should have: Around 3 years’ experience in investment data support, operations, or technology within asset management or a related field Strong SQL skills and experience working with market data management or warehouse tools (e.g., Markit EDM, RIMES Matrix) Familiarity More ❯