2 of 2 Support Analyst Jobs in East London

This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring any fault … resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. As an analyst on the Service Desk, you will act as the first point of contact for customers who report incidents and log service requests. The primary … customer and ITRM, and will providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical More ❯

Japanese-Speaking Helpdesk Analyst Job Description: We are seeking a motivated individual with excellent communication skills in both Japanese and English to join our team. In this role, you will provide support to clients, ensuring their needs are met with clarity and professionalism. No formal technical knowledge is … required as comprehensive training will be provided. However, familiarity with IP networking and IT support is a plus and would be advantageous in adapting to the role quickly. Key Responsibilities: Communicate effectively with Japanese- and English-speaking clients. Provide support and assistance, following training guidelines. Collaborate with team … written and verbal). Strong interpersonal and communication abilities. Willingness to learn and adapt through provided training. Basic knowledge of IP networking and IT support (desirable but not essential). Experience: No prior technical experience required; training will be provided. Previous customer-facing or support roles are a More ❯