1 to 25 of 42 Support Analyst Jobs in London

Role: IT Support Analyst (ANPR) Location: Hampstead, North London/Remote Working Salary: Up to £35k+ depending on experience Full time: Mon - Fri 09:00-17:00 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company … desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey. About the IT Support Analyst role: The IT Support Analyst role is responsible for providing first line support to both internal and external customers for a range of solutions. … This is an exciting opportunity for a candidate looking to improve their technical support skills and experience. Working within a fast-paced and dynamic team, you will play a key role in expanding the business with a significant improvement strategy, playing a key part in achieving the goals defined within our client’s strategy. You will be supporting 1000+ More ❯

Operations Support Analyst page is loaded Operations Support Analyst Apply locations London time type Full time posted on Posted 30+ Days Ago job requisition id JR25_000428 Help grow a safer, cleaner, healthier future for everyone, every day. Role Summary The Operations Support Analyst will report to the Operations Manager and will assist in … life and driving Continuous Improvement of operations across group enterprise IT systems. Given Halma's complex environment consisting of an HQ organisation and 40+ individual companies, as an Operations Support Analyst, you will work with our key users, application/platform owners and end users to help them resolve, co-ordinate, triage, communicate and implement effective operations across … the landscape Role Responsibilities Routine Procedures Monitor daily service operations and identify urgent requests Handle incidents and manage escalations Conduct routine checks to identify process defects Reporting Support the creation of routine reporting packs and dashboards for internal stakeholders, utilising and defining performance metrics - Service Level Agreements (SLAs) etc Conduct Analysis utilising tools such as Excel or PowerBI, to More ❯

IT Support Analyst - 2nd line. Are you currently looking to secure your next opportunity within I.T? Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer. Alternatively, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to … develop your skills further. Our client based are looking for an Internal IT Support Analyst to join their established I.T team. Job Type: Contract to Perm Location: Surbiton Salary: Hourly equivalent of 28,000 - 30,000 per annum. Role Type: Office Based - Hybrid working once fully trained Hours: 40 per week - Mon -Fri Holiday: 25 days Job Role … Internal IT Support across multiple sites and departments Adhering to the ITIL standards Resolving software incidents in line with KPIs Provide remote desktop support Ensure support request 'tickets' are opened, updated and closed as efficiently as possible Software & network analysis, diagnosis, troubleshooting & debugging Active Directory Administration Managing NTFS Permission Smart ticketing expert Telephone & software support for More ❯

Systems Support Analyst We're looking for a proactive and solutions-focused Systems Support Analyst to deliver first- and second-line support across our technology estate. From resolving day-to-day issues to contributing to infrastructure improvements and IT projects, this role is key to keeping our systems running smoothly and our users supported. As … Systems Support Analyst you will ensure timely resolution of all hardware, software, and network-related issues. You will be responsible for user onboarding, account management, and remote support, while maintaining accurate documentation and user guides. Beyond day-to-day support, you will contribute to infrastructure changes, IT projects, and process improvement initiatives. This includes identifying recurring … issues, developing automation tools, and enhancing self-service capabilities to improve efficiency, reliability, and user experience across the organisation. Key Responsibilities Provide first-line and second-line technical support via phone, email, and our service desk system Diagnose and resolve hardware, software, and network-related issues Set up and configure workstations, laptops, and mobile devices for new starters Manage More ❯

in the construction industry. With a focus on major infrastructure projects, we excel in areas such as transportation, utilities, energy, and telecommunications. We are looking to recruit an IT Support Analyst to join our busy and forward thinking team. In this role you will be working with individuals and teams at all levels and will require excellent communication … will require some ad hoc travel to set up sites or fix issues in other locations, so the ability to drive with a vehicle is required. As an IT Support Analyst, you will be instrumental in the delivery, management, and optimization of IT systems and services, ensuring that the Enable Group remains productive, secure, and efficient in the … digital landscape. You will provide second-line support, managing escalations and complex issues while leveraging tools like Microsoft Intune and automation scripts to streamline operations. By proactively maintaining IT infrastructure, improving user experience, and contributing to continuous improvements, you will play a key role in ensuring that the business operates smoothly, securely, and with minimal downtime. Responsibilities: Build IT More ❯

in the construction industry. With a focus on major infrastructure projects, we excel in areas such as transportation, utilities, energy, and telecommunications. We are looking to recruit an IT Support Analyst to join our busy and forward thinking team. In this role you will be working with individuals and teams at all levels and will require excellent communication … will require some ad hoc travel to set up sites or fix issues in other locations, so the ability to drive with a vehicle is required. As an IT Support Analyst, you will be instrumental in the delivery, management, and optimization of IT systems and services, ensuring that the Enable Group remains productive, secure, and efficient in the … digital landscape. You will provide second-line support, managing escalations and complex issues while leveraging tools like Microsoft Intune and automation scripts to streamline operations. By proactively maintaining IT infrastructure, improving user experience, and contributing to continuous improvements, you will play a key role in ensuring that the business operates smoothly, securely, and with minimal downtime. Responsibilities: Build IT More ❯

Senior Customer Support Analyst, Regulatory Reporting page is loaded Senior Customer Support Analyst, Regulatory Reporting Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products … to assist with operational risk and trade processing (e.g. reconciliations, data solutions, regulatory reporting and trade confirmation services). The Customer Support Analyst will work on a customer helpdesk supporting users at tier 1 banks, hedge funds, and other financial institutions. The candidate will also support internal infrastructure systems as well as liaising and coordinating work with … communications to users Collaborate well with all other internal teams responsible for the business solutions supported by the team - development, QA, professional services, solutions Working with the Head of Support and Client Services Team Lead to continue to find ways to improve the level of customer service Internal infrastructure administration - helping to administer the team's case management module More ❯

Product Support Analyst - Wealth Management - London/Hybrid (Key skills: Product Support, Application Support, SQL, Client Management, Wealth Management, Investment Management, Troubleshooting, Stakeholder Engagement, Technical Analysis, Communication, Testing, Agile) Are you a curious, analytical problem-solver who thrives at the intersection of technology and client service? This could be the ideal opportunity to grow your career … fast-paced, high-impact environment. Our client is a rapidly growing investment software provider, working with some of the UK's most respected wealth management firms. As a Product Support Analyst, you will play a vital role in ensuring clients can confidently navigate and maximise the value of complex software systems. This role blends technical troubleshooting, stakeholder engagement … and product insight - offering meaningful variety and the chance to develop real expertise in financial technology. This is far more than a ticket-based support role. You'll work directly with end users, internal technical teams and product specialists to resolve queries, deliver solutions and help drive long-term improvements across the platform. You'll be trained to deeply More ❯

Application Support Analyst – Insurance Systems (London Market) London (Hybrid) | Permanent | Competitive Salary + BenefitsAre you ready to make a real impact in the London Insurance Market? Join a business that’s shaping the future of underwriting and claims systems across international markets — where your expertise won’t just support operations, it will drive innovation.We’re looking for … a skilled Application Support Analyst to support and enhance core insurance platforms used across underwriting, claims, and back-office functions. You’ll work closely with internal teams and external vendors to maintain and improve systems like Subscribe , Exact Advantage , and other market-leading applications.This is a hands-on role where you’ll troubleshoot issues, coordinate releases, and … makes this opportunity stand out? Tech & Tools : Work with SQL, SSIS, SSRS, T-SQL, and gain exposure to platforms like DOCOsoft, ImageRight, Tyche, and DQ Pro etc Industry Impact : Support systems critical to London Market operations, including policy administration and aggregation platforms. Growth & Ownership : Be part of a team that values proactive thinking, ownership, and continuous improvement. Culture : Join More ❯

Kickstart your career in automation and data at a world leader in aerospace and defence engineering. They’re looking for a motivated Automation Support Analyst to join their Information Management team in Uxbridge. This is a varied role where you’ll use your Excel skills (VLOOKUPs/XLOOKUPs) and experience of at least one automation tool (VBA, Power … is a hands-on role where you’ll learn new skills, train users, troubleshoot issues, and help drive improvements in how to manage and automate data. Key responsibilities - Automation Support Analyst Supporting automation projects using one of the automation tools VBA, Power Automate, or PowerShell Running and building data processes in Excel (VLOOKUPs/XLOOKUPs, parsing, concatenation, forms … issues (e.g. access and MFA) Training and advising colleagues on using M365 apps and Adobe Helping migrate data to SharePoint and supporting business improvement initiatives Experience and Skills - Automation Support Analyst Strong Excel skills (comfortable with VLOOKUPs/XLOOKUPs ) Experience with at least one automation tool ( VBA, Power Automate, or PowerShell ) Knowledge of M365 apps and Adobe (desirable More ❯

IT Support Analyst Our client is looking for an IT Support Analyst with 2-5 years IT support experience from a Law Firm or other professional services firm, ideally you will be Degree educated . You must also be willing and able to travel between various offices on a regular basis and as such a … requisite for this role. Working arrangements will be Hybrid working based with 3 days per week required on site. Key skills & experience 2+ years of experience in an IT support role, preferably within a law firm or legal environment. Provide first and second-line technical support to end-users via phone, email, or in-person. Diagnose and resolve More ❯

Are you an IT Support professional looking to take your career to the next level? Fancy joining a multinational market leader in the wholesale industry? We are looking for a 2nd/3rd line IT Support individual to join us and be responsible for setting up software, driving improvements assisting with network administration, and resolving all IT support issues across the business. Look no further. Role: IT Support Analyst aka Desktop Support Engineer, 2nd Line Support, 3rd Line Support, Service Desk Analyst Salary Up to £35,000 Per Annum Location Erith/Hybrid once settled in role Role Type Permanent/Full Time/8:30-5/Mon-Fri Benefits … Speedy, Keymas, and Vivantio. A key focus will be maximising the value of these applications by reviewing features and identifying improvements. You ll provide 2nd and 3rd line technical support, resolve tickets via Vivantio, and troubleshoot network or connectivity issues. Monitoring networks, managing incidents, and implementing improvements such as additional leased lines will be part of your remit, alongside More ❯

Are you an IT Support professional looking to take your career to the next level? Fancy joining a multinational market leader in the wholesale industry? We are looking for a 2nd/3rd line IT Support individual to join us and be responsible for setting up software, driving improvements assisting with network administration, and resolving all IT support issues across the business. Look no further. Role: IT Support Analyst aka Desktop Support Engineer, 2nd Line Support, 3rd Line Support, Service Desk Analyst Salary – Up to £35,000 Per Annum Location – Erith/Hybrid once settled in role Role Type – Permanent/Full Time/8:30-5/Mon-Fri Benefits … Speedy, Keymas, and Vivantio. A key focus will be maximising the value of these applications by reviewing features and identifying improvements. You’ll provide 2nd and 3rd line technical support, resolve tickets via Vivantio, and troubleshoot network or connectivity issues. Monitoring networks, managing incidents, and implementing improvements such as additional leased lines will be part of your remit, alongside More ❯

Are you an IT Support professional looking to take your career to the next level? Fancy joining a multinational market leader in the wholesale industry? We are looking for a 2nd/3rd line IT Support individual to join us and be responsible for setting up software, driving improvements assisting with network administration, and resolving all IT support issues across the business. Look no further. Role: IT Support Analyst aka Desktop Support Engineer, 2nd Line Support, 3rd Line Support, Service Desk Analyst Salary – Up to £35,000 Per Annum Location – Erith/Hybrid once settled in role Role Type – Permanent/Full Time/8:30-5/Mon-Fri Benefits … Speedy, Keymas, and Vivantio. A key focus will be maximising the value of these applications by reviewing features and identifying improvements. You’ll provide 2nd and 3rd line technical support, resolve tickets via Vivantio, and troubleshoot network or connectivity issues. Monitoring networks, managing incidents, and implementing improvements such as additional leased lines will be part of your remit, alongside More ❯

IT support Analyst, M365, AD, Intune, Desktop, 2nd Line IT/Technology support analyst required for a leading finance business based in central London. You will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support and general … candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the 3rd Party teams that constitute the end … Only; all taxes & NI deducted at source.Hybrid work - 1-2 days per week on site. General responsibilities: Supporting office-based and home worker technologies 2nd line M365 and Teams support including usability queries Laptop & smartphone setup for new joiners Governance and good management of Networking rooms and cabling Support for Company and BYOD smartphones, Android and iOS Key More ❯

Are you an IT Support professional looking to take your career to the next level? Fancy joining a multinational market leader in the wholesale industry? We are looking for a 2nd/3rd line IT Support individual to join us and be responsible for setting up software, driving improvements assisting with network administration, and resolving all IT support issues across the business. Please ensure you read the below overview and requirements for this employment opportunity completely. Look no further. Role: IT Support Analyst aka Desktop Support Engineer, 2nd Line Support, 3rd Line Support, Service Desk Analyst Salary – Up to £35,000 Per Annum Location – Erith/Hybrid once settled in role … Speedy, Keymas, and Vivantio. A key focus will be maximising the value of these applications by reviewing features and identifying improvements. You'll provide 2nd and 3rd line technical support, resolve tickets via Vivantio, and troubleshoot network or connectivity issues. Monitoring networks, managing incidents, and implementing improvements such as additional leased lines will be part of your remit, alongside More ❯

Job Description We now have a new opportunity for an Application Support Analyst to join the London Application Support Team. Reporting into the Application Support Manager, the role will be responsible for providing high quality support of AJ Bell’s trading platform, helping to develop, refine and maintain processes and improvements and providing excellent customer … service to the business and our clients. Where appropriate, the role will also be responsible for providing support on incidents that are escalated by the Application Support Manager. What does the job involve? Management of application support tickets and keeping the queues as low as possible. Provide solutions to operational processes by establishing outstanding issues and inefficiencies. … with 3rd parties, ensuring service levels and user updates are maintained. Root cause analysis – identifying underlying root causes for recurring issues. Supporting project work as agreed with the Application Support Manager. Varied involvement in projects and initiatives relating to the trading platform. Both as an SME and occasionally as a team member to help deliver work packages. Where required More ❯

SaaS Software Support Analyst Acting as a 1st Line Customer Support Specialist you will be the first point of contact for clients of thisaward-winning B2B SaaS platform that transforms supplier governance, risk management, and performance monitoring across the enterprise supply chain. You will play a vital role in delivering a world-class support experience by … resolving front-line technical issues, answering general product queries, and escalating more complex cases to our 2nd Line Support and Product teams.This is an ideal role for someone with strong communication skills, a service-driven mindset, and a keen interest in technology and SaaS platforms. Key Responsibilities: Respond to customer queries via Support Portal (JIRA) or meeting in … a professional and timely manner. Log and manage support tickets using our internal support system (JIRA). Troubleshoot common product and technical issues, offering clear and concise guidance to users. Escalate unresolved technical problems to the appropriate 2nd Line or Development teams with detailed notes. Document known issues, solutions, and troubleshooting steps in the knowledge base. Maintain up More ❯

SaaS Software Support Analyst Acting as a 1st Line Customer Support Specialist you will be the first point of contact for clients of this award-winning B2B SaaS platform that transforms supplier governance, risk management, and performance monitoring across the enterprise supply chain. You will play a vital role in delivering a world-class support experience … by resolving front-line technical issues, answering general product queries, and escalating more complex cases to our 2nd Line Support and Product teams.This is an ideal role for someone with strong communication skills, a service-driven mindset, and a keen interest in technology and SaaS platforms. Key Responsibilities: Respond to customer queries via Support Portal (JIRA) or meeting … in a professional and timely manner. Log and manage support tickets using our internal support system (JIRA). Troubleshoot common product and technical issues, offering clear and concise guidance to users. Escalate unresolved technical problems to the appropriate 2nd Line or Development teams with detailed notes. Document known issues, solutions, and troubleshooting steps in the knowledge base. Maintain More ❯

evonshire Hayes have partnered with a fantastic company as they are looking to hire a talented IT Support Analyst to join their team for an initial 12-month contract inside of IR35. You will be tasked with, Key Responsibilities: Active Directory Management : Provide user account management, group policy administration, and support for Active Directory-related issues. Microsoft … Entra : Support and troubleshoot Microsoft 365 Entra setup and integrations, ensuring seamless access and functionality. Laptop Builds & Configurations : Build, configure, and deploy laptops to end-users, ensuring they are properly set up with necessary software, drivers, and security settings. Technical Support : Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site More ❯

Job Description My client provides design, deployment, support, and optimisation services built around four core technical areas: Application & Digital Innovation, Modern Workplace, Cloud Transformation, and Network Services. Their managed service model is designed with cloud adoption in mind, with a strong emphasis on continuous optimisation. The goal is to move customers away from the traditional large-scale IT refresh … every few years, and instead deliver a service that embeds projects, updates, and enhancements into the ongoing managed service. As part of the Operations team, the Infrastructure Support Analyst will focus on customer support, optimisation, and involvement in project delivery across these four technical pillars. The ideal candidate will have broad technical interests, with proven experience in … customers, vendors, and internal teams where required. Deliver against agreed SLAs and operational performance targets. Follow established procedures to implement changes in live customer environments. Provide out-of-hours support on a rota basis. Collaborate with internal teams, third-party vendors, and external partners to resolve escalated customer issues. Identify and recommend improvements to processes and customer experience. Take More ❯

Job Description My client provides design, deployment, support, and optimisation services built around four core technical areas: Application & Digital Innovation, Modern Workplace, Cloud Transformation, and Network Services. Their managed service model is designed with cloud adoption in mind, with a strong emphasis on continuous optimisation. The goal is to move customers away from the traditional large-scale IT refresh … every few years, and instead deliver a service that embeds projects, updates, and enhancements into the ongoing managed service. As part of the Operations team, the Infrastructure Support Analyst will focus on customer support, optimisation, and involvement in project delivery across these four technical pillars. The ideal candidate will have broad technical interests, with proven experience in … customers, vendors, and internal teams where required. Deliver against agreed SLAs and operational performance targets. Follow established procedures to implement changes in live customer environments. Provide out-of-hours support on a rota basis. Collaborate with internal teams, third-party vendors, and external partners to resolve escalated customer issues. Identify and recommend improvements to processes and customer experience. Take More ❯

Job Description My client provides design, deployment, support, and optimisation services built around four core technical areas: Application & Digital Innovation, Modern Workplace, Cloud Transformation, and Network Services. Their managed service model is designed with cloud adoption in mind, with a strong emphasis on continuous optimisation. The goal is to move customers away from the traditional large-scale IT refresh … every few years, and instead deliver a service that embeds projects, updates, and enhancements into the ongoing managed service. As part of the Operations team, the Infrastructure Support Analyst will focus on customer support, optimisation, and involvement in project delivery across these four technical pillars. The ideal candidate will have broad technical interests, with proven experience in … customers, vendors, and internal teams where required. Deliver against agreed SLAs and operational performance targets. Follow established procedures to implement changes in live customer environments. Provide out-of-hours support on a rota basis. Collaborate with internal teams, third-party vendors, and external partners to resolve escalated customer issues. Identify and recommend improvements to processes and customer experience. Take More ❯

Job Description My client provides design, deployment, support, and optimisation services built around four core technical areas: Application & Digital Innovation, Modern Workplace, Cloud Transformation, and Network Services. Their managed service model is designed with cloud adoption in mind, with a strong emphasis on continuous optimisation. The goal is to move customers away from the traditional large-scale IT refresh … every few years, and instead deliver a service that embeds projects, updates, and enhancements into the ongoing managed service. As part of the Operations team, the Infrastructure Support Analyst will focus on customer support, optimisation, and involvement in project delivery across these four technical pillars. The ideal candidate will have broad technical interests, with proven experience in … customers, vendors, and internal teams where required. Deliver against agreed SLAs and operational performance targets. Follow established procedures to implement changes in live customer environments. Provide out-of-hours support on a rota basis. Collaborate with internal teams, third-party vendors, and external partners to resolve escalated customer issues. Identify and recommend improvements to processes and customer experience. Take More ❯

We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, Teams, or via phone. You will be resolving issues … with the rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and … proactive maintenance Endpoint security management Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on More ❯