1 of 1 Support Analyst Jobs in Reading

Position Overview As part of the Intelex Support Team, the Support Analyst is responsible for providing application technical support to Intelex's customers. Key responsibilities include analysis, debugging, and resolution of issues that customers have with the Intelex software. Responsibilities and Deliverables Manages a fast-paced … queue of support inquiries and requests. Assesses support inquiries to identify whether issues are system or user related. Communicates with customers through the Intelex ticketing system as well as over the phone and/or email to optimize issue resolution. Troubleshoots and debugs qualified system issues. Investigates and … JavaScript), database languages (SQL, T-SQL), Microsoft Office, screen capture, and time tracking tools. Experience Required: Minimum 1-3 years of web application, technical support, or quality assurance experience. Education Bachelor's Degree or College Diploma in Computer Science/Information Systems, or equivalent Experience. An MCSE certification is More ❯