Application SupportAnalyst - Law Firm - £50K + Benefits Role Type: Permanent position Salary: Up to £50,000 + Benefits Hybrid: 50% in the office - 5 days every two weeks Office Location: Central London Client Sector: Legal Services Are you the go-to problem solver who thrives on keeping systems running smoothly? One of our key legal clients is … seeing an Application SupportAnalyst to help support and enhance the business-critical applications that keep their Compliance Department operating at an optimum level. In this role, you’ll: Provide 2nd line support for Compliance applications (Intapp Intake & Conflicts, plus other SaaS tools) Tackle incidents & requests through ServiceNow Troubleshoot system performance issues and fine-tune configurations … business-critical applications (ideally in compliance, legal, or risk) Familiarity with ServiceNow or similar ITSM tools Excellent Excel skills, ideally utilising Power BI too SaaS + on-premise system support know-how Strong troubleshooting and analytical skills Vendor management and escalation experience If you’re detail-oriented, collaborative, and ready to make a big impact, we want to hear More ❯
Our client is seeking a first line SupportAnalyst with a couple of years of commercial experience and ideally a IT related certification. You will have excellent inter-personal skills and be confident dealing with stakeholders at all levels online, via telephone and in person. You will demonstrate solid experience and knowledge of Microsoft 365 Admin, Active Directory More ❯
About the Role We're seeking an experienced IT Support Technician to join our client's team in Slough. You'll manage hardware and software lifecycles, deliver operational IT support, and help maintain compliance with internal IT policies and standards. Key Responsibilities Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals. Install … and support operating systems and productivity software. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Provide on-site IT support and assist in resolving broader technical issues. Contribute to root cause analysis and long-term problem management. Act as a key point of contact between IT … and information assets. Skills & Experience Required Education: Associate degree or high school diploma (required) Bachelor's degree (preferred) ITIL Foundations certification CompTIA A+ certification Experience: Minimum 2 years' IT support experience in a hands-on technical role Technical Skills: Microsoft Windows OS and Office suites Hardware: PCs, laptops, mobile devices, peripherals Basic knowledge of IT infrastructure: networks, servers, storage More ❯
internal teams and external vendors. In this fast-paced environment, proactive problem-solving, technical expertise, and clear communication are key to delivering tangible business impact. Key Responsibilities Hands-on support for commodity trading and live position applications during trading hours Oversee CTRM platforms and connected upstream/downstream systems (intraday & EOD operations) Monitor availability, troubleshoot issues, and perform root … with corrective actions Manage tickets, prioritise incidents, and coordinate with service desks for swift resolution Collaborate with users, stakeholders, and vendors to communicate progress and manage changes Provide global support across multiple regions and time zones Key Requirements 10+ years in IT, with 5+ years in energy trading/CTRM Strong functional knowledge of OpenLink Endur (Gas & Power – APAC … EU & NA) Understanding of trade capture, risk management, invoicing, confirmations & EOD batch ops Knowledge of the North American Gas & Power trade lifecycle Strong CTRM application support expertise and workflow knowledge Familiarity with Risk, P&L, P&L attribution Programming skills (Java, .Net, or similar); OpenJVS a plus Database/SQL knowledge and troubleshooting ability Collaborative, motivated, and adaptable with More ❯
