8 of 8 Support Engineer Jobs in Cardiff

IT Support Engineer | Cardiff | 6 - Months My customer is seeking an experienced IT Support Engineer to join on a 1st/2nd line support basis to ensure business continuity. The successful candidate will be able to provide day to day IT support to onsite and remote users. Key Responsibilities of the IT Support Engineer: Handling day-to-day 1st/2nd line support including password resets and phishing/security queries. Manage and resolve walk-up requests, ensuring timely and effective service. Onboard new starters, ensuring a smooth onboarding experience. Troubleshooting and fixing hardware issues including printers. Working with Group Policies and transitioning to Intune. Delivering clear, friendly communication to … users at all levels. Handling License and Asset management. Technical skills and experience of the IT Support Engineer: Proficiency with the Microsoft stack, including Office 365 (administration and support). Hands-on experience with Active Directory (user account management and support). Experience with information security and phishing campaigns. Strong understanding of Windows 10/ More ❯

IT Support Engineer Hybrid - Cardiff (2 days a week on site) Salary - £30,000 - £33,000 We're working with a well-established organisation in the pharmaceutical sector that plays a vital role in supporting independent businesses across the UK. Their mission is to empower community-focused operations through smart technology, reliable systems, and responsive support. As they … continue to grow, they're looking for an experienced IT Support Engineer to join their team and help maintain and improve their core infrastructure. This is a broad and hands-on role, ideal for someone with solid 2nd Line Support experience and the confidence to dip into 3rd Line tasks. You'll be the go-to person … for everything from server and network administration to user support and bespoke software troubleshooting. What You'll Be Doing: Server Support Manage backups, security protocols, and business continuity planning Support and maintain printers and scanners Web & Cloud Support Configure and maintain IIS and FTP services Recommend improvements to existing cloud-based processes Network Administration Support More ❯

IT Support Engineer We’re looking for a skilled 2nd Line IT Support Engineer to join a growing tech-focused team. You’ll handle escalations, troubleshoot complex issues, and deliver exceptional service across a range of systems and applications. What You’ll Do Provide 2nd line technical support to users and resolve escalated incidents. Troubleshoot … issues across Windows, Microsoft 365, and networking environments. Support system maintenance, software installations, and remote upgrades. Assist 1st line teams and escalate to senior engineers where needed. Ensure accurate case documentation and timely resolution. What You’ll Bring Experience in IT support (ideally 2nd line or similar). Strong knowledge of Windows OS, networking basics, and remote access More ❯

Application Support EngineerRemote - South Wales/South West UK onlySalary - Up to £37k + benefits We are looking for an Application Support Engineer to join our growing digital client. This role will suit someone who enjoys solving problems, supporting users and keeping systems running smoothly. If you take satisfaction in finding the cause of an issue and … improving how things work, this could be the perfect opportunity for you. The role:You will support and maintain a range of internal and customer-facing applications. This includes diagnosing issues, monitoring performance, testing new features and ensuring platforms run reliably. You will work closely with developers to deploy fixes and updates, document solutions and identify ways to improve More ❯

IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working Salary: to £35000 Hours: 40hrs per week, which will include a rota. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling a … supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for VMs … standards. Monitor usage & availability via the My clients monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration More ❯

Urgent 3rd Line Service Desk Engineer contract - 3 months intially Cardiff (onsite) - £175-£210 p/day We know the rate is a little lean for the skills but if you're at a loose end for a few months and can work in Cardiff, with a great team, please don't hesitate to apply. We're looking for … a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you’re comfortable with Microsoft environments, proactive about automation, and solid in backup and disaster recovery please apply now for more details. What You’ll Be Doing: Infrastructure & Microsoft Stack Manage Entra ID, SSO, Azure, VMs, domain controllers … coverage and daily compliance checks. Automation & Scripting Push automation using PowerShell. Backups & DR Manage SaaS backup solutions. Run DR tests (Azure failover, M365 restore, network failover). Monitoring & Proactive Support Proactively identify improvements in IaaS, SaaS, and network services. Attend monthly client reviews—add value, answer questions, and advise on upgrades. Ticketing & Support Handle tickets from start to More ❯

Now Hiring: 3rd Line Service Desk Engineer Cardiff (onsite) Full Time - this role will run on a 4 days on 4 days off pattern We're looking for a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you’re comfortable with Microsoft environments, proactive about automation … Run DR tests (Azure failover, M365 restore, network failover). Work with clients on recovery planning (RTO/RPO), and act as an escalation point during incidents. Monitoring & Proactive Support Proactively identify improvements in IaaS, SaaS, and network services. Attend monthly client reviews—add value, answer questions, and advise on upgrades. Ticketing & Support Handle tickets from start to … finish: triage, investigate, resolve, document. Collaborate with internal teams and 3rd parties when needed. Develop knowledge base articles to improve support speed and consistency. The absolute ideal skills mix would include: 3-5+ years in a, IT support or infrastructure role Strong experience with Microsoft Azure, Intune, Manage Engine, and M365 AZ-104 certification (or working towards More ❯

IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working Salary: to £35000 Hours: 40hrs per week, which will include a rota. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client click apply for full job More ❯