Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
yolk recruitment
Lead Technical SupportEngineer - £60,000 - £70,000 - Cardiff (with WFH flexibility 2 days per week) Are you a Senior or Lead level Technical SupportEngineer with a background in Networking/Infrastructure/Storage looking for something new? I'm working with an exciting business … who are looking to expand its award-winning engineering team that prides itself on delivering first-class support and service to their customers. This role will encompass a range of responsibilities, involving both software and hardware proficiencies across storage technologies, server maintenance, and network configuration. This is what you … ll be doing: Duties will include configuration, testing, providing support from initial troubleshooting to advanced levels, and occasional customer training. Formulating service procedures, policies, and standards. Enhancing functionality and resolving issues by upgrading both cloud and on-premise systems. Create scripts to automate routine tasks. Having an involvement from more »
Reporting directly to the IT Support Manager, the Technical SupportEngineer is responsible for delivering onsite and remote technical support to internal and external corporate stakeholders. You would be engaged in call logging, detailed analysis, diagnosis, and effective resolution of IT incidents while overseeing the fulfilment … fully committed to ISO27001, while also striving to offer our stakeholders a premium customer service experience with every interaction. Role Duties Join a cohesive support team, acting as a unified point of contact to offer first and second line technical assistance through Phone, Email, Portal, On-Site, and Remote … what we say." Rigorously follow the escalation process to promptly notify senior IT management of any pressing issues. Provide On-Call & Out-of-hours support as necessary. Maintain a commitment to the highest ethical and professional standards in every interaction, ensuring quality in alignment with our company's core more »
Job Description: Our company is looking for a Support Desk Engineer who can provide technical assistance and problem-solving for our customers who use Microsoft technologies, such as Azure/Microsoft Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365. The ideal candidate will have 2-3 years … of IT support experience, preferably in a Microsoft environment, and a desire to learn new skills and grow within a dynamic company. This role involves collaborating with our technical team, Solutions Architects, Delivery team, and other stakeholders to ensure the customer issues and queries are resolved. Will be an … core Solutions team and will have opportunities to work on developing customer solutions and customer facing opportunities. Key Responsibilities: • Provide first and second level support for customers using Microsoft technologies, such as Azure/Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365. • Diagnose and troubleshoot technical issues, using more »
