1 to 25 of 197 Support Engineer Jobs in the North West

a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented Technical Engineer (2nd or 3rd Line) to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of … the week you will be present at our stunning offices overlooking Skiddaw. Role info: Technical IT Support Engineer (2nd or 3rd Line) Keswick, Lake District Office Based 3-4 Days Per Week/Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Full Time - Permanent Hours: 40 Hours Per Week Culture … Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services More ❯

a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented Technical Engineer (2nd or 3rd Line) to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of … the week you will be present at our stunning offices overlooking Skiddaw. Role info: Technical IT Support Engineer (2nd or 3rd Line) Keswick, Lake District Office Based 3-4 Days Per Week/Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Full Time - Permanent Hours: 40 Hours Per Week Culture … Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services More ❯

a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented Technical Engineer (2nd or 3rd Line) to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of … the week you will be present at our stunning offices overlooking Skiddaw. Role info: Technical IT Support Engineer (2nd or 3rd Line) Keswick, Lake District Office Based 3-4 Days Per Week/Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Full Time - Permanent Hours: 40 Hours Per Week Culture … Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services More ❯

Destination Sport Senior IT Support Engineer This is a hybrid role based in our Manchester office, you must live within a commutable distance. Occasional domestic/internationaltravelto remote offices Welcome to Destination Sport Group where we set the global standard in sports travel, offering a uniquely holistic approach to partnerships not seen before. Our unique global sports travel … in order to succeed. We are proud to have 7 market leading sports travel companies in our group, helping millions of customers to enjoy sport. Our new Senior IT Support Engineer will be responsible forensuring the reliable running of the IT systems throughout Destination Sport Group through both proactive and reactive action to Infrastructure, Security & Technical Project Delivery … for both the internal IT team and wider Business Stakeholders. This is a varied & hands on role, as our newSeniorIT Support Engineeryou will: Work with our 7 sport companies within Destination Sport Group to ensure our IT Systems and infrastructure are maintained, optimised and protected against any threats Autonomously manage IT projects, collaborating closely with the IT Infrastructure Manager More ❯

Senior IT Support Engineer (2nd/3rd Line) - Manchester - £30,000-£35,000 A growing and forward-thinking business is seeking a skilled Senior IT Engineer (2nd/3rd Line) to join its IT team during an exciting phase of expansion. This role has arisen due to genuine business growth and offers a structured pathway for progression … with three days a week based at the company's Manchester office and two days working from home (post-probation). Key Responsibilities: Provide 2nd/3rd line technical support for hardware, software, networks, and business applications. Lead resolution of escalated technical issues and serve as a key contact for complex IT problems. Diagnose and resolve issues across Microsoft … Windows environments. Support the development and delivery of the company’s IT strategy. Contribute to infrastructure improvement projects and business continuity planning. Track and report on help desk KPIs, including response and resolution times. Mentor and support junior team members, promoting a culture of technical excellence. Standardise IT systems, policies, procedures, and documentation. Monitor security posture and lead More ❯

IT services are tailor-made for your business needs, ensuring that you receive the maximum benefits from our partnership. Backed by an expert technical team, Comms-Byte guarantees effective support services that will keep your costs down and significantly improve your systems. Job Description: Estio Training is thrilled to offer a new opportunity for an IT Helpdesk/1st … Line Support Engineer Apprentice for Comms-Byte IT Support and Services company based in Stockport. Role Summary: We are a small, close-knit team with a vibrant office environment and various Microsoft/Partner accreditations. We are a mix of individuals with a passion for IT and we always provide immense support to our apprentices and … technicians. Key Responsibilities: As an IT Helpdesk/1st Line Support Engineer Apprentice, your main roles and responsibilities will include: Providing customer support to external clients remotely. Getting involved in new releases and installations, testing, project work, and general IT support. Promoting a first-time fix focus, working on your initiative to resolve issues for clients and More ❯

benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Role Summary As a Desktop Support Engineer working for TT Games the purpose of this role will be to ensure that IT services are delivered and users supported in their use of these services. … You will be part of a team supporting infrastructure that delivers core services to developers and administrative staff. You will be responsible for first and second line support tasks including: request handling from receipt through resolution or handover to senior engineers; commissioning and maintenance of assets (hardware and software); auditing; project management; and documentation. Responsibilities Providing support to … staff throughout the business (troubleshooting/diagnosis, resolution and escalation). Recording details of support requests and ensuring that procedures and other documentation are accurate and updated to reflect changes. Operating System image creation, maintenance, and deployment. Workstation maintenance (deployment of applications, correcting faults, updating drivers/firmware, etc). Setup, update, and fault diagnosis of console platforms (e.g. More ❯

they need, we've made sure growth is a given - professionally and personally - so our colleagues can thrive. We have an exciting opportunity for an experienced 3rd line IT Support Engineer to join our team. The role will require you to take responsibility of a variety of IT tasks, these include building, maintaining, and monitoring workstations, servers, network … equipment and cloud solutions along with providing 3rd line support within a 3-tier support team. A minimum of 2 years' experience within an IT role with strong infrastructure skills is required. Any previous experience within a managed service provider role (MSP) would be beneficial but a passion for IT and a drive to develop your skills is … work in our Liverpool office and at home. Ensure KPIs are met, service level agreements and operational level agreements are achieved. Resolving incidents, requests, problems and identifying trends with support from the service teams. Managing the lifecycle of tickets. Continuously review our current services and either improve or suggest alternative solutions. Produce and maintain technical processes, training documentation, and More ❯

About the job Are you passionate about providing top-notch technical support and solving IT challenges? Do you thrive in a fast-paced environment where you can make a real difference? If so, we have an exciting opportunity for you! Our client, a leading organisation, is seeking a talented Technical Support Engineer to join their dynamic team. … You will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of their IT systems. Key Responsibilities: Provide high-quality operational desktop and systems support to end-users. Troubleshoot and resolve software and hardware issues via phone, email, and chat. Log, track, and prioritise incidents, ensuring timely resolution. Escalate complex issues to internal teams More ❯

Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to £35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and beyond. Our mission … proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing complex IT issues, assisting with project delivery, and contributing … to continuous improvement of our support processes. You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd line engineers and More ❯

Job Title: 1st Line Support Engineer Location: Preston- 5 days per week Salary: £28,000 Benefits: 25 days plus bank holidays About the Role: We are seeking a highly skilled Tier 1 Service Engineer to join our team. This role plays a crucial part in resolving escalated IT issues while providing advanced technical support to clients. … business-critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients. Key Responsibilities: Technical Support & Troubleshooting Manage and resolve tickets from Tier 1, covering servers, networking, and business-critical applications. Diagnose and resolve issues involving Windows Server, Office 365, Exchange, vitalisation (VMware, Hyper-V … and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs. Incident & Problem Management Own and manage complex incidents from initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. Participate in an On-Call Rota for out-of-hours incident response. System More ❯

Technical Support Engineer/IT Support Technician who has good troubleshooting skills covering hardware, software, networks, operating systems and general IT infrastructure is required for a busy helpdesk/service desk with a well-established company based in Knowsley, Merseyside, North West England. SALARY: £26,000 - £28,000 per annum (depending on experience) + Benefits LOCATION: Knowsley … Permanent WORKING HOURS: Shift based working hours Monday Friday (8.30am 4.45 or 9.00am 5.15pm) with occasional Saturday working JOB OVERVIEW We a new job opportunity available for a Technical Support Engineer/IT Support Technician who has good troubleshooting skills covering hardware, software, networks, operating systems and general IT infrastructure. Working as a Technical Support Engineer/IT Support Technician you will report into the IT Manager, where you will support and deliver the operation and integration of ICT Services within the companys ongoing growth phase. The company is technology-driven and as the Technical Support Engineer/IT Support Technician you will be fundamental in supporting and delivering IT More ❯

Job title: IT Support Engineer Location: Cheadle Hulme Salary: up to £30,000 An established Microsoft Partner who has been established for over 20 years is on the lookout for a new team member due to new client wins and expansion! This is a great chance to join a business which will allow you to undertake a mixture … of project and support duties from day one. This company prides themselves on their close-knit and friendly team environment. Could you be the next to benefit from this? You will provide technical support remotely for the business's external clients. Your duties will include: Resolving and escalating tickets, involvement in large projects (upgrades, rollouts, migrations), technical research … for client solutions, logging and updating IT support issues and partaking in technical training and personal development sessions. Benefits include: • On site Parking • Monthly social events and meals out • Flexible working, Monday to Friday with no on call! • Hybrid working after probation • Friendly team • Paid for Microsoft Certifications • State of the art offices in Cheadle Hulme As well as More ❯

offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon. Job Description Salary: £22,308.00 per annum Location: Nelson Working Hours: Monday - Friday 8:30 - 17:00 The IT support engineer will … project work and general IT activities required by the business. Responsibilities: Troubleshoot customer’s technology within the organisation office environment. Management of the IT tickets within the service desk. Support the business in a range of bespoke applications. Assist with the incident management process, taking ownership and responsibility for tickets through to completion. Imaging and deploying workstations to end … workload. Windows 10/11 OS. MS Exchange Admin. Active Directory. Willing to learn about business functions and implementation of systems to help the business drive forward. Previous IT support experience in a busy environment. Any formal IT qualifications/Microsoft qualifications (especially M365 solutions). M365 deployment/troubleshooting knowledge. Previous experience handling VoIP solutions and administration. Additional More ❯

Join to apply for the Senior Systems Engineer, User Support role at ARCH EUROPE INSURANCE SERVICES LTD Join to apply for the Senior Systems Engineer, User Support role at ARCH EUROPE INSURANCE SERVICES LTD Get AI-powered advice on this job and more exclusive features. With a company culture rooted in collaboration, expertise and innovation, we … clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable PossibilitySM. The Senior Systems Engineer (Team Lead) is responsible for the administration and operation of the firm’s Infrastructure. This role requires an in-depth knowledge of Active Directory, Azure, MFA, VMware ESX, Windows … complexities and priorities. desirable Skills: Knowledge and experience of LAN/WAN/Firewall/VPN network technologies. Knowledge and experience of Citrix Virtual Apps and Desktop configuration and support in production environments. Knowledge and experience of Linux Knowledge and experience of Load Balancing technologies including configuration and support of production systems. Knowledge and experience of AWS Knowledge More ❯

Social network you want to login/join with: We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team. You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery. What you'll do: Be responsible for 2nd Line support … training materials, for multiple systems. Take ownership of technical problems and see through to resolution even when passed to third parties. Liaise with other members of the team for support and escalation, providing adequate and accurate information to discuss and review escalated calls. Install, maintain, and support new applications. Review services, application delivery, and patching processes. Administer backup … and experience in an ITIL-based environment. There are opportunities for growth and professional development for employees wanting to progress within their career including induction training and our study support scheme which is part of our benefits package. There is an active programme of social events throughout the year, which are open to all employees. In return we will More ❯

View/5926 PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK Main duties of the job Join Our Team as a Field Support Engineer North Region Are you a proactive team player with a positive attitude and a passion for continuous learning and growth? If so, wed love to hear from … you! Were looking for a Field Support Engineer to deliver vital technical support across our Northern clinics. This is a hands-on, dynamic role where no two days are the same perfect for someone who thrives on variety and making areal impact. Location: North (Hybrid with expectation to travel 4 days per week with typically one admin … day) Contract Type: Permanent, 35 hours per week Salary: Starting from £27,565.01 - £30,459.335 dependent on experience Role Overview: As our Field Support Engineer, you will be responsible for managing your day to day work and project workload, providing clear visibility of site incidents, priorities and schedules to all stakeholders. Working as part of the UK IT More ❯

home for the last 20+ years; it is home to 400+ staff with social clubs ranging from football to board games. Key Responsibility Of Role As a 2nd Line Support Engineer, you will be an integral part of BDPs global IT Operations team and will collaborate with colleagues in London, Manchester, and Toronto. You will work closely with … our 1st and 3rd Line Engineers to deliver excellent, proactive support to staff across all BDP Studios, within SLA. Main duties Resolve incidents and requests, across our two current ticketing platforms, within SLA. Offer guidance to 1st Line Engineers to aid initial triage and to ensure customer satisfaction. Escalate issues to the 3rd Line team in a clear, consistent … using industry standard tooling. Create, update and maintain documentation within our IT knowledge base. Identify recurring issues and ticketing trends, reporting them into the Group IT Operations Director. Provide support to colleagues in other teams within the Central IT Group, ensuring queries are progressed and issues are recorded in our ticketing system. Contribute to the improvement of the IT More ❯

Role: IT Support Engineer Location: Preston, Lancashire Salary: £26,000 - £32,000 DOE We are looking for an enthusiastic 1st/2nd Line IT Engineer to join our clients growing team in Preston. The successful candidate will be responsible for providing technical support to internal users. From handling day-to-day support requests to getting … hardware Respond to queries via phone, email and other channels Diagnose technical issues and provide solutions Provide customer service and liaise with other departments Skills and Requirements: Able to support users at a 1st/2nd line base Good knowledge of computer hardware and software Experience with Windows and/or Mac operating systems Laptop, PC, printer support … Driving Licence and own vehicle If you are interested in this role and have the required skill set, please apply for immediate consideration and interview. Keywords: IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer In Technology Group Ltd is acting as an Employment Agency in relation More ❯

Social network you want to login/join with: Benefits : 26 days holiday, bonus, private medical, excellent further benefits FruitionIT is currently hiring an IT Support Engineer to join the IT team of a global industrial company with nearly 2000 employees across the UK, US, and Canada. Based in Northwich, our client seeks someone with a progressive attitude … to grow within their expanding UK branch. This IT Support Engineer will maintain approximately 50 virtual servers and 100 endpoints within a very unique working environment, which is not a typical office setting. The role involves working within a small, tight-knit team alongside a third-line engineer, reporting directly to the IT Manager. The client specializes … as switches, access points, and routers. The client was voted into the 2023 Great Place to Work initiative for the third consecutive year. Main responsibilities of the role - IT Support Engineer Provide 1st, 2nd, and 3rd line support for issues communicated to the Helpdesk Manage daily administration, support, and maintenance of UK infrastructure Liaise with third More ❯

Job Title: IT Support Engineer Location: Bury St Edmunds/Remote with local travel Job Type: Full-Time Salary: 25-30 Driving Licence: Essential About the Company: Our client is a dynamic and rapidly growing Managed Service Provider (MSP) that specializes in delivering high-quality IT support and solutions to a diverse range of clients. With a … reputation for excellent customer service and a commitment to staying at the forefront of technology, they are seeking a talented IT Support Engineer to join their team. Key Responsibilities: Provide remote and on-site IT support to clients, troubleshooting hardware, software, and network issues. Install, configure, and maintain operating systems, applications, and network equipment. Monitor and maintain … Assist with setting up new client infrastructure, including servers, networks, and security systems. Respond to technical issues within SLAs and escalate complex problems as necessary. Keep detailed documentation of support requests and resolutions. Ensure client satisfaction by providing proactive support and clear communication. Key Requirements: 1-2 years experience as an IT Support Engineer or similar More ❯

Junior/Graduate Support Engineer - Office 365, Windows, Azure, Active Directory, Hybrid 3d/week in Liverpool, Outside IR35 This is a fantastic Junior/Graduate Support Engineer contract opportunity to join a leading Liverpool based tech company. The Junior/Graduate Support Engineer contract role is Hybrid with 3 days per week onsite … in the central Liverpool office remote the rest. The Junior/Graduate Support Engineer contract role is Outside IR35 As Junior/Graduate Support Engineer you will be working in a Windows, MS365 environment so some knowledge of Windows 10/11 as well as Microsoft Office 365 (ideally commercial experience) is essential. As Junior Service … Desk Support Engineer, Active Directory and usual experience with laptops and mobile devices are essential as is some exposure to Azure. As Junior Support Engineer experience of firewalls, Security Active Directory Migrations, SCCM or SQL Server as all desirable but not essential. As Junior Support Engineer either an academic background or commercial experience in More ❯

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from IT Support Manchester - Remedian IT Services Are you an experienced 2nd Line IT Support Engineer looking to grow your skills in a fast-paced and supportive environment? Join Remedian IT Solutions — an award-winning MSP based in Greater Manchester — where … you’ll provide essential technical support to schools and businesses across the region. This role offers a clear path towards 3 rd Line Engineer, or specialist roles in areas across the business. Provide 2nd line technical support (remote and on-site) Resolve software, hardware, and network issues (Windows, AD, Office 365, etc.) Troubleshoot and escalate complex tickets … Participate in IT projects, system upgrades, and rollouts Maintain detailed documentation of issues and resolutions Previous experience in a 2nd Line IT support role Strong knowledge of: Networking basics: DNS, DHCP, TCP/IP Experience with VMware or Hyper-V Excellent communication and customer service skills UK Driving License and car (preferred) What We Offer Salary: £32,000 with More ❯

network you want to login/join with: Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider that offers tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The company is known for its … client-focused approach and strategic consultancy, helping businesses align technology with their growth goals. They are offering an exciting opportunity for an experienced support engineer to join their growing team. In this role, you will uphold high standards of client service as they expand their delivery capabilities. Key Requirements: Reliable and self-driven professional with a proactive work … of technical knowledge. Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution. At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service. Responsibilities: Provide support and administration across Windows Server (all versions), Windows 10/11, Office More ❯

06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP solutions. The company is known for its client-focused … approach and strategic consultancy, helping businesses align technology with their growth objectives. This role offers an exciting opportunity for an experienced 1st Line Support Engineer to join their expanding team. You will play a key role in maintaining high standards of client service as the company scales its delivery capabilities. Key Requirements: Reliable and self-motivated professional with … of technical knowledge. Experience in handling customer incidents via phone, email, or in person, ensuring prompt resolution. At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service. Responsibilities: Provide support and administration across Windows Server (all versions), Windows 10/11, Office More ❯