1 to 25 of 26 Support Manager Jobs in the North of England

Join to apply for the Software/IT Support Manager role at Axon Moore 15 hours ago Be among the first 25 applicants Join to apply for the Software/IT Support Manager role at Axon Moore This range is provided by Axon Moore. Your actual pay will be based on your skills and experience — talk … with your recruiter to learn more. Base pay range Software/IT Support Manager- Darwen, Lancashire BB3 Office based: 9am to 5pm Monday-Friday Salary: £40k Benefits: 25 days holiday plus Bank holidays and more to be discussed used at the application stage. Be the driving force behind exceptional customer experiences. We’re looking for a passionate and … customers. This role is ideal for someone who thrives in fast-paced environments, loves solving complex problems, and has a talent for leading and inspiring others in the IT support sector. What You’ll Be Doing Lead with purpose: Guide and support a team of service professionals, ensuring smooth operations and consistently high performance. Shape the service experience More ❯

factory automation. Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding … and developing local team. To accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for a Product Support Manager EMEA (f/m/d) Highly competent and skilled, the Product Support Manager EMEA is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to … offered to Edmund Optics customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, day to day team management, increasing regional customer satisfaction for technical and applications support activities. Essential Functions: Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity and individual accountability Efficiently schedule Sales & Applications Engineers More ❯

Software/IT Support Manager- Darwen, Lancashire BB3Office based: 9am to 5pm Monday-Friday Salary : £40k Benefits : 25 days holiday plus Bank holidays and more to be discussed used at the application stage. Be the driving force behind exceptional customer experiences. We’re looking for a passionate and proactive Leader who’s ready to elevate service delivery, build … customers. This role is ideal for someone who thrives in fast-paced environments, loves solving complex problems, and has a talent for leading and inspiring others in the IT support sector. What You’ll Be Doing Lead with purpose: Guide and support a team of service professionals, ensuring smooth operations and consistently high performance. Shape the service experience … leadership team discussions, contributing ideas, insights, and performance reports. Unlock value: Identify and manage service activities outside of contract scope to ensure they are correctly billed as additional services. Support smart usage: Advise customers on best practices for operating and maintaining their systems and equipment. What You’ll Bring Experience & Skills 3+ years in a leadership role, managing teams More ❯

Software Support Manager Blackburn, Lancashire This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. … Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive … performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs More ❯

Software Support Manager – Blackburn, Lancashire This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, ideal for someone with strong technical skills, team leadership experience, and a passion for outstanding customer service. Core … Responsibilities Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce … reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What We’re Looking For 3+ years’ experience managing a technical support, software support, or service desk team (ideally 5–10 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting More ❯

Software Support Manager Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership … and outstanding customer service. Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution … performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs More ❯

the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. Our Newcastle office is currently recruiting for Application Support Manager . As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate … multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued. The Team The Application Support team provides second and third-line support across the entire EMEA Application estate at Norton Rose Fulbright. The team reporting into the Application Support Manager is responsible for all aspects … pertaining to maintenance of the estate from ticket resolution to upgrades and patching. Quality of service delivery and support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem-solving skills, team management/coordination, customer engagement and a pragmatic approach will be required More ❯

We have vacancies in the following sectors Select below to see the jobs in that sector We are seeking a highly motivated and experienced Digital IT Support Manager. The IT Support Manager will oversee our Digital Support & Technology team. The ideal candidate will ensure the smooth operation of our systems, manage a team of IT professionals … and implement effective IT strategies to support our healthcare services. A driving licence and the ability to travel to all MFT sites is required. Main duties of the job Key Responsibilities: Oversee the IT support team and manage daily operations. Ensure the reliability and security of IT systems across all hospitals. Develop and implement IT policies and procedures. … Coordinate with other departments to understand and meet their IT needs. Manage IT projects and ensure timely completion. Provide technical guidance and support to the team. Working for our organisation MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn and is on a different scale than most other NHS Trusts. We’re creating More ❯

Customer Services Manager - Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities for … this Customer Services Manager role: As the Customer Services Manager, you’ll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and … regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years’ experience leading a technical support or service delivery team (ideally 5–10 people) Background in software or ERP environments — supply chain or POS experience a bonus Strong track record in meeting SLAs, improving customer More ❯

Technical Support Manager Permanent Full Time Monday – Friday Lancaster Salary £35k - £45k per annum, 26 days holiday + Bank Hols Are client is seeking an exceptional Customer Service Manager to lead their Technical Support Team with expertise and a personable approach. This role is perfect for someone with strong team management skills, a solid understanding of … technical aspects, and a passion for delivering outstanding customer support. What You'll Be Doing: Leading the Team : Inspire, motivate, and develop the Technical Support Team to deliver outstanding customer service. Improving Processes : Design, implement, and continuously enhance the department’s systems and processes. Managing Workloads : Ensure tickets are handled by the right advisor quickly and efficiently. Reporting : Provide … and ensure timely resolution. What We're Looking For: Team Management Skills : Proven ability to lead and develop a team. Customer Service Expertise : Extensive experience in managing helpdesk/support desk environments. Technical Know-How : Interest and understanding of technology and IT. Great Communication : Excellent written and verbal communication skills. Analytical Mindset : Strong data analysis skills, including proficiency with More ❯

Job Title: Technical Support Manager Location: Lancaster Contract Details: Permanent, Full Time Mon-Fri 9am to 5pm (onsite) Salary: Competitive, based on experience About Our Client: Join a dynamic software and technology company dedicated to innovative solutions that enhance user experiences and streamline operations. Benefits & Perks: Competitive salary and bonus structure Generous holiday allowance Flexible working hours Professional … development opportunities Health and wellness programmes A vibrant office atmosphere just 12 minutes from Lancaster train station Responsibilities: As a Technical Support Manager, you will: Lead a team of technical support specialists, ensuring high-quality service and support. Develop and implement support strategies to enhance customer satisfaction. Troubleshoot complex issues and provide timely resolutions. Collaborate with … product development teams to relay customer feedback and improve products. Conduct training sessions for staff and customers to maximise product use. analyse support trends and make data-driven recommendations for improvements. Essential (Knowledge, skills, qualifications, experience): Proven experience in a technical support role, with at least 3 years in a management position. Strong understanding of software and technology More ❯

An exciting new opportunity has been created at OCU, we are on the hunt for an experienced Platform Support Manager to be based in Stockport or Preston. The Platform Support Manager is an essential investment in stability, scalability, and service excellence as the company grows, this is a pivotal leadership role at a transformative moment in … the company's growth. With increasing contracts, clients, and platform usage, the demand for robust support is rising. This role ensures seamless incident resolution, platform resilience, and operational efficiency, directly reducing downtime risks and enhancing user experience. Duties and Responsibilities Managing a small team, you will drive continuous improvement, compliance and technology partner collaboration, minimizing reliance on costly external … As OCU grows, this role safeguards platform performance, incident resolution, and system resilience, minimizing downtime risks while enabling seamless scaling. Enhances Service & Client Satisfaction: By leading a high-performing support team, this role ensures faster issue resolution, better onboarding for new contracts, and an improved user experience across all platforms. Supports OCU’s Strategic Growth Goals: This role is More ❯

DWP. Digital with Purpose. We're looking for a Digital Practice Support Manager to join our team. In DWP our different digital professions are set up into communities of practice. These brilliant roles are all about helping to ensure those practices are at their best, happy, skilled, engaged, informed and united in their understanding of what they are … community of over 1,100 professionals who are driving digital transformation. You'll work closely with the Head of Practice, Executive Sponsor, and Heads of Role, to shape and support the delivery of strategic objectives around Capacity, Capability, and Community. DWP is the UK's largest government department. Our digital teams are transforming the way we help people into … work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proficient in MS Office software More ❯

DWP. Digital with Purpose. We're looking for a Digital Practice Support Manager to join our team. In DWP our different digital professions are set up into communities of practice. These brilliant roles are all about helping to ensure those practices are at their best, happy, skilled, engaged, informed and united in their understanding of what they are … community of over 1,100 professionals who are driving digital transformation. You'll work closely with the Head of Practice, Executive Sponsor, and Heads of Role, to shape and support the delivery of strategic objectives around Capacity, Capability, and Community. DWP is the UK's largest government department. Our digital teams are transforming the way we help people into … work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proficient in MS Office software More ❯

DWP. Digital with Purpose. We're looking for a Digital Practice Support Manager to join our team. In DWP our different digital professions are set up into communities of practice. These brilliant roles are all about helping to ensure those practices are at their best, happy, skilled, engaged, informed and united in their understanding of what they are … community of over 1,100 professionals who are driving digital transformation. You'll work closely with the Head of Practice, Executive Sponsor, and Heads of Role, to shape and support the delivery of strategic objectives around Capacity, Capability, and Community. DWP is the UK's largest government department. Our digital teams are transforming the way we help people into … work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proficient in MS Office software More ❯

DWP. Digital with Purpose. We're looking for a Digital Practice Support Manager to join our team. In DWP our different digital professions are set up into communities of practice. These brilliant roles are all about helping to ensure those practices are at their best, happy, skilled, engaged, informed and united in their understanding of what they are … community of over 1,100 professionals who are driving digital transformation. You'll work closely with the Head of Practice, Executive Sponsor, and Heads of Role, to shape and support the delivery of strategic objectives around Capacity, Capability, and Community. DWP is the UK's largest government department. Our digital teams are transforming the way we help people into … work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proficient in MS Office software More ❯

DWP. Digital with Purpose. We're looking for a Digital Practice Support Manager to join our team. In DWP our different digital professions are set up into communities of practice. These brilliant roles are all about helping to ensure those practices are at their best, happy, skilled, engaged, informed and united in their understanding of what they are … community of over 1,100 professionals who are driving digital transformation. You'll work closely with the Head of Practice, Executive Sponsor, and Heads of Role, to shape and support the delivery of strategic objectives around Capacity, Capability, and Community. DWP is the UK's largest government department. Our digital teams are transforming the way we help people into … work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proficient in MS Office software More ❯

Customer Support Manager Location: Manchester Salary: £35,000–£45,000 Type: Permanent/Full-Time A fast-growing software house is seeking a hands-on and proactive Customer Support Manager to lead a small, high-performing team. This is a people-first environment with a product-led culture, offering a fantastic opportunity to shape how exceptional … support is delivered to thousands of app users. You’ll be actively involved in customer communications via Freshdesk, live chat and phone—while mentoring others, improving support processes, and using customer insight to influence product development and innovation. Key Responsibilities Lead and support the Customer Support team to deliver consistent, high-quality service Handle tickets and … customer queries directly, setting a high standard in tone and responsiveness Develop deep technical understanding of the app, triage tools and support systems Liaise with Product and Development to feedback on user issues and trends Forecast support needs around new features and launches, aligning team priorities Oversee escalations, complaints, data protection concerns and ensure SLA adherence Contribute to More ❯

engagement. The Capacity & Cost Management (C2M) team is critical for optimizing resource utilization and driving cost effectiveness for the TAP program. We are seeking a talented, data-driven Planning Support Manager to lead a team of data analysts. In this role, you will develop capacity planning tools, reports, and analytics solutions that impact TAP's operational efficiency and More ❯

solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown. JOB DESCRIPTION The Support CX Manager is responsiblefor elevating the quality of customer interactions across our support channels. This role focuses on measuring, analyzing, and continuously improving the customer experience, helping … integrate digital solutions that enhance both customer satisfaction and operational efficiency. Aligning with ITIL 4's Service Value Chain (SVC) and Service Design principles, it ensures support is seamless, effective, and adds measurable value to the customers. The position also requires strong collaboration with other CX-oriented teams within Ubisoft to ensure that support topics are well integrated … all steps of the player journey, while supporting CRC Service Improvement teams in operational enhancements. Key Responsibilities Define and execute customer experience (CX) strategies that deliver measurable improvements to support interactions Monitor and analyze key performance indicators (KPIs) to identify trends, opportunities, and areas for enhancement Design and maintain comprehensive customer journey maps with integrated feedback loops Support More ❯

Software Support Manager Blackburn, Lancashire This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service More ❯

DWP. Digital with Purpose. We're looking for a Digital Practice Support Manager to join our team. In DWP our different digital professions are set up into communities of practice. These brilliant roles are all about helping to ensure those practices are at their best, happy, skilled, engaged, informed and united in their understanding of what they are More ❯

DWP. Digital with Purpose. We're looking for a Digital Practice Support Manager to join our team. In DWP our different digital professions are set up into communities of practice. These brilliant roles are all about helping to ensure those practices are at their best, happy, skilled, engaged, informed and united in their understanding of what they are More ❯

DWP. Digital with Purpose. We're looking for a Digital Practice Support Manager to join our team. In DWP our different digital professions are set up into communities of practice. These brilliant roles are all about helping to ensure those practices are at their best, happy, skilled, engaged, informed and united in their understanding of what they are More ❯

DWP. Digital with Purpose. We're looking for a Digital Practice Support Manager to join our team. In DWP our different digital professions are set up into communities of practice. These brilliant roles are all about helping to ensure those practices are at their best, happy, skilled, engaged, informed and united in their understanding of what they are More ❯