12 of 12 Support Manager Jobs in the West Midlands

job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. What will you be doing? Joining us as IT Operations Support Engineer Manager, you'll be overseeing an IT technical team responsible for ensuring all end-user devices are updated and compliant. You'll be helping to provide a … Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us. Give as you earn- helping you support charities which mean something to you. Healthcare Cashplan- your wellbeing is important, so you've got the opportunity to contribute into a voluntary plan that helps pay towards a … in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we'll do our best to support you through our recruitment process Who are we? We're Central Co-op, a Member-owned and Member-led co-operative Society. And with us, you're not just More ❯

Social network you want to login/join with: Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We’re seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our users. You’ll be responsible for overseeing … day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You’ll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In performing this role your core duties will include … but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support More ❯

Job Title: Service Delivery Manager (Service Desk/Support) Location: Warwick (hybrid 3 days onsite/2 remote) Salary: £60K–£70K + benefits Reports to: MD Of Digital Overview: Our client is an established digital consultancy who are scaling rapidly this year due to high demand for their products and services. As a result, they are on the … look out for an experienced Service Delivery Manager to support its expanding product and client portfolio. This hands-on role involves managing customer queries, overseeing support operations, and ensuring smooth delivery of services and deployments across their client base. Key Responsibilities: Manage and triage support tickets, ensuring timely resolution and communication. Monitor SLAs and KPIs, maintaining … high service quality. Lead offshore support teams to align with service standards. Act as the main contact for clients on service-related matters. Collaborate with cross-functional teams to resolve issues and support transitions. Conduct incident reviews and root cause analysis. Oversee service transitions for new projects and clients. Drive service improvements and produce performance reports. Skills & Experience More ❯

Halian Technologies is seeking a highly capable Digital Application Support Manager to lead the evolution and operation of digital support services for a high-profile, consumer-focused enterprise. This is a strategic and technical leadership position, designed for someone who thrives in fast-paced, high-availability environments and is passionate about delivering exceptional user experiences through operational … excellence. As the Digital Application Support Manager, you will define and execute support strategies and operational models for a suite of digital platforms, including web, mobile, APIs, and customer data services. Youll ensure 24/7 support through both internal and third-party resources, drive observability, automation, and scalability best practices, and help shape the modernisation … of support functions as digital capabilities are increasingly brought in-house. Key Responsibilities: Lead and develop a high-performing digital support team with a strong focus on performance and retention Define and manage support strategies , including SLAs, incident and problem management, escalation paths, disaster recovery, and tooling Champion customer-first principles to ensure digital systems deliver seamless More ❯

Halian Technologies is looking for an experienced and driven Senior Application Support Manager (Retail and Digital) to lead the delivery of enterprise-scale application support across digital and in-venue systems for a high-impact, consumer-facing environment. This is a senior leadership role that blends strategic planning with hands-on service delivery to ensure reliable, customer … a vital part in driving system availability, service performance, and continuous improvement across the digital and retail landscape. Key Responsibilities: Provide visionary leadership across digital and retail IT application support Line manage and develop a high-performing support team , including performance and career development Design and implement strategic plans to enhance service quality and resilience Drive a customer … first culture in IT support, balancing user experience and operational efficiency Collaborate with digital product, project, and third-party vendor teams to resolve issues quickly and effectively Maintain and improve service availability , performance monitoring , and incident management Lead problem resolution, root cause analysis, and proactive issue prevention across systems Partner with internal and external stakeholders to align on support More ❯

Support Manager - Cunninghams EPOS Group Cunninghams Epos Group is a leading national company specialising in the design and integration of software solutions for the Retail and Hospitality sectors. Our solutions include extensive Point of Sale capability, Stock Control, Online Table Bookings and Webstores. The company is continuously developing new products, features and functionality to meet the needs of … supplier of choice, Cunninghams EPOS Group cherishes brand values of ambition, caring commitment and agility bound to a strong engineering base of technical competence. Position: Reporting to the Operations Manager with responsibility for the day to day management of the Support teams you will provide a consistently high level of support to the business and all clients … in line with the defined service level agreements. You will be highly motivated and a self-starter with a passion for Customer Support who enjoys the thrill of working in a challenging environment. The Company promotes a cohesive working environment, where all employees should be prepared to help and assist with the work of teams other than their own More ❯

Support Manager - Cunninghams EPOS Group Cunninghams Epos Group is a leading national company specialising in the design and integration of software solutions for the Retail and Hospitality sectors. Our solutions include extensive Point of Sale capability, Stock Control, Online Table Bookings and Webstores. The company is continuously developing new products, features and functionality to meet the needs of … supplier of choice, Cunninghams EPOS Group cherishes brand values of ambition, caring commitment and agility bound to a strong engineering base of technical competence. Position: Reporting to the Operations Manager with responsibility for the day to day management of the Support teams you will provide a consistently high level of support to the business and all clients … in line with the defined service level agreements. You will be highly motivated and a self-starter with a passion for Customer Support who enjoys the thrill of working in a challenging environment. The Company promotes a cohesive working environment, where all employees should be prepared to help and assist with the work of teams other than their own More ❯

IT Manager/3rd Line Support - Hybrid - Near Evesham Salary: £40,000 - £48,000 per annum Start: Immediate if possible Are you an experienced 3rd Line Support professional or IT Manager looking for your next challenge? We're recruiting on behalf of a well-established organisation near Evesham, Worcestershire, seeking a proactive individual to lead their … rest spread across the UK. This is a hands-on role where you'll report directly to the MD and take full responsibility for the company's IT systems, support, and strategy. Your role will involve maintaining and enhancing the current IT infrastructure to ensure it remains secure and fit for the future. You'll make use of tools … at their beautiful office near Evesham) A varied, autonomous role where your input will make a real impact A friendly and supportive working environment Ideal candidate: Proven 3rd Line Support or IT Management experience Confident managing and improving IT systems Comfortable working independently and reporting at senior level Familiar with PowerApps and SharePoint is highly advantageous If you're More ❯

Technical Support Manager - Fleet Services Technical Support Manager - Fleet Services 1 month ago Be among the first 25 applicants Job Title: Technical Support Manager - Fleet Services Salary: £45-50k (Depending on experience) Job Purpose This is an exciting opportunity for a highly skilled Master Technician to join our Fleet Services team and play … a key role in our ongoing journey. You'll support and manage the technical teams within a busy workshop environment, identifying training and career development opportunities, driving productivity, and ensuring full compliance with Health & Safety and MOT regulations. About Us Fleet Services operates under the South Staffordshire Plc banner and runs two mechanical workshops across the Midlands and Staffordshire. … improvements for vehicle diagnostic equipment. Ensure timely processing of warranty claims and report to the Head of Fleet. Maintain accurate records of parts stock and oversee efficient returns processing. Support Fleet Coordinators with technical training and cost-saving initiatives. Work closely with the Head of Fleet to maintain consistency, compliance, and high safety standards. Monitor and enforce Health & Safety More ❯

API support Manager with solid connectivity management skills is sought on a hybrid basis by a market leading leisure brand based in Birmingham. With a new suite of automation and real time solution products in the pipeline this API Support Manager will take ownership of the company’s third party connectivity project tasked with streamlining API … management best practice, documentation and fault finding that will form the cornerstone of the organization growth journey. This API Support Manager can expect to join a highly motivated, friendly and collaborative team that is using technology to disrupt and improve the leisure sector. Given the company’s growth plan this API Support Manager will have a … clear progression path over the next 12 months into a technical lead role. This API Support Manager based near Birmingham should have experience with following key skills: Experience managing API configuration API change management skills API performance monitoring Strong API documentation skills Project management skills Strong stakeholder engagement skills who would thrive in a fast paced, engaging environment More ❯

Holiday Entitlement: 25 days plus Public/Bank holidays Reporting to: Head of Network Main Purpose of Role: A key new role for CET, seeking to appoint a Technical Support Manager who will provide critical support and guidance to our frontline telephony-based teams and wider Network Team. This role will be part of our Senior Leadership … Team within our Network and requires developing positive working relationships across all levels of the organization. The role focuses on providing technical support, guidance, and decision making on complex Home Emergency claims, especially in Gas, Plumbing, and Electrical trades. You will work closely with our Contractor Network to support policy coverage, auditing, H&S, BER’s, training, and … escalated cases. You will be empowered to leverage your skills and knowledge to support the business in making correct technical and commercial decisions promptly, ensuring positive outcomes for customers and delivering a best-in-class customer journey while managing commercial implications. We are looking for an individual with a strong technical background, ideally with proven experience as a current More ❯

days plus Public/Bank holidays Reporting to - Head of Network Main Purpose of Role A key new role for CET where we are looking to appoint a Technical Support Manager who will provide critical support and guidance to our frontline telephony-based teams and our wider Network Team. This role will form part of our Senior … within our Network and will require you to develop positive working relationships across our business at all levels of the organisation. The role will be focused on providing technical support, guidance and decision making on more complex Home Emergency claims across the key perils/trades of Gas, Plumbing and Electrical. You will be working closely with our Contractor … Network to support and guide them on policy coverage, auditing, H&S, BER's, training, and escalated cases. You will be fully empowered to use your skills and knowledge to support the wider business to ensure we are making the correct technical and commercial decisions in a timely manner. Ensuring we provide positive outcomes for our customers and More ❯