7 of 7 Support Manager Jobs in the West Midlands

Support Services Manager Permanent - Full time £50,780k pa - £55,060k pa The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping,our aim is to help people enjoy the simple pleasures that camping can bring. It's an exciting time to join the organisation and be a part of … our continued growth. We are recruiting for a Support Services Manager within our Technology department. The Support Services Manager is responsible for managing and overseeing the day-to-day operations of the support services teams, ensuring the delivery of high-quality support to customers, internal staff, and clients. This role involves monitoring performance against … service level agreements,coordinating with other departments, implementing best practices,and driving improvements in support processes and customer satisfaction. Daily duties and responsibilities will include: Manage, mentor, and lead the support services supervisors, including service desk staff and technical support. Ensure that support services are delivered in line with service level agreements, ensuring timely response and resolution More ❯

Are you looking for your next SaaS or CRM Support Team leadership challenge Eager to drive the success of a talented UK team supporting clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a … place. Learn more about our careers and how you can be part of their UK and global expansion journey. About the Role Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence More ❯

Your new company: This exciting client is exclusively using Hays to hire a Regional Technical Support Delivery Manager to lead a frontline support team focused heavily on measuring/tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management … on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline customer support teams in fast-paced delivery environments. As a … Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support More ❯

The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry. Client Details The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative … solutions and growing a strong reputation and driving a successful team within the West Midlands area. Description Manage and coordinate and build regional software support teams to meet service delivery targets. Lead, Motivate and drive the team with strong leadership and motivation. Deliver high level customer service strategy to its B2B Client base. Ensure consistent, high-quality support for customers across all software platforms. Develop and implement strategies to improve operational efficiency. Collaborate with internal departments to align support services with business objectives. Monitor and report on performance metrics, identifying areas for improvement. Oversee resource allocation to ensure optimal service delivery. Act as a point of escalation for complex customer issues. Profile A successful Regional Software More ❯

The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry. Client Details The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative … solutions and growing a strong reputation and driving a successful team within the West Midlands area. Description Manage and coordinate and build regional software support teams to meet service delivery targets. Lead, Motivate and drive the team with strong leadership and motivation. Deliver high level customer service strategy to its B2B Client base. Ensure consistent, high-quality support for customers across all software platforms. Develop and implement strategies to improve operational efficiency. Collaborate with internal departments to align support services with business objectives. Monitor and report on performance metrics, identifying areas for improvement. Oversee resource allocation to ensure optimal service delivery. Act as a point of escalation for complex customer issues. Profile A successful Regional Software More ❯

Job summary The post holder will work as part of a dynamic team to provide an effective project support to help the Black Country Pathology Service (BCPS) Pathology IT team deliver theirs and partner Trust plans. The BCPS Pathology IT team are a national award winning team and provide technical and project management support to the pathology network … in the Black Country. A new avenue for the IT team is to provide support to neighbouring pathology networks and Trusts to deliver transformation programmes and this role will be central to delivering that support. Main duties of the job Maintain constructive relationships with a broad range of internal and external stakeholders. Support management of the Programme plan … and implement data collection systems that will provide accurate and timely data. Present information and issues to team members, internal and external stakeholders as required. To liaise with other support officers to share best practice. Manage and undertake business and process analysis and reporting of findings Supporting training and communication for projects and service change Coordinate and support More ❯

The Opportunity: Technical Support Services Manager Contract: Permanent Salary: Dependant on experience, company car and 20% bonus Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that … you will have: Comply with company SHEQ (Safety, Health, Environment and Quality) policies. Supporting SHEQ, Briggs Equipment and Briggs Group Business Units with formal technical investigation Providing an effective support function for all engineering resource with Briggs Equipment and Briggs Group Business Units Coordinating the field Technical support engineers to ensure timely resolutions of all issues, effectively utilizing … feed back to the business with the findings Through your team, ensure that all service Bulletins have been distributed to the relevant people Demonstrate effective leadership of the Technical Support Services Team. Ensuring effective communication with all team members, including, Comm Cells, one to one's and tool box talks, where training needs can be identified and performance standards More ❯