4 of 4 Support Specialist Jobs in Birmingham

TEAM/ROLE: Application Support Specialist WHO WE ARE: Goldman Sachs is a renowned global investment banking, securities, and investment management firm founded in 1869. Headquartered in New York, we have offices in major financial centers worldwide. We prioritize client interests and uphold values of integrity, excellence, innovation, and teamwork. TEAM OVERVIEW: The FICC team operates in a … experience, and a commitment to resolving technical issues efficiently. Responsibilities include managing incidents, identifying recurring issues, training users, and creating clear documentation. ROLE AND RESPONSIBILITIES: As an L3 Application Specialist, you will support front office operations for Interest Rates applications by troubleshooting data, infrastructure, or code issues. Key tasks include: Analyzing and resolving application issues Debugging code and … identifying root causes Communicating with users, developers, and stakeholders Improving application stability and performance Automating processes using Engineering tools Participating in change management Creating runbooks and user documentation Managing support tickets MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree and five years of software development experience MUST HAVE SKILLS AND LICENSES REQUIRED TO PERFORM THE JOB: Practical use of More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

Our client is looking for a helpdesk support Technician, They are a very well established company based in Saltley This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm Pay Rate From £12.99 plus per hour Depending on experience We are looking for an individual with a passion for technology and someone who is … system issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams You have experience working with customers, in either “first-line” or “second-line” support Ability to provide step-by-step technical help, both written and verbal Role & Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients … end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods. More ❯

Rollout in the Optical Industry - 4-Month Contract Are you passionate about tech, training, and helping people embrace change with confidence? Zest Optical is looking to identify enthusiastic Training & Support Specialists to join a leading provider of Practice Management Software on a 4-month project, delivering impactful training and go-live support for a major software rollout across … project is for you. What the role will entail: Deliver hands-on training to optical practice staff on the new software Provide onsite and/or remote go-live support during rollout Act as a friendly first point of contact for user questions and troubleshooting Tailor your approach to suit varying levels of technical confidence Help identify recurring issues … and share feedback with the project team What we're looking for: Experience in delivering software training or support (healthcare or retail preferred) Strong communication and interpersonal skills Confidence working in fast-paced, customer-facing environments Flexibility to travel to different practice locations if required A proactive, can-do attitude with a focus on making the user experience smooth More ❯