1 of 1 Support Specialist Jobs in East Anglia

solutions that streamline even the most complex B2B payment flows, including Level 3 purchasing data and intricate procurement processes. About the Role - The Application Support Specialist is responsible for providing expert technical support for the company's software applications, with a particular focus on SaaS platforms and … API-driven services. This role involves being the primary point of contact for customer support, particularly for inbound calls, delivering proactive first-line and second-line support, troubleshooting issues, and ensuring all service level agreements (SLAs) and customer service requirements are consistently met. Responsibilities: Call Taking & Customer Interaction … before discussing sensitive account details and that all necessary forensic information is gathered during the call, including timestamps, account codes, and issue details. Technical support & Troubleshooting: Provide technical support for API integrations, troubleshooting issues using tools such as Postman, Splunk, and other diagnostic utilities. Ensure correct forensic information More ❯