11 of 11 Support Specialist Jobs in Reading

1st Line Technical Support Specialist required for an Electronics solutions provider (electronic components, embedded solutions, displays, printers, fans, etc) based in the Reading area (Theale). The company focuses on the following: Broadband Technologies Delivering solutions for Fiber, DSL, and the growing demand for Mobile Broadband connectivity. (Brands … Security Solutions Offering a range of Firewalls, VPNs, and cloud-based security services to protect networks and data. (Brands: Zyxel) We are seeking a Support Specialist with a passion for technology, strong problem-solving skills, and a commitment to excellent customer service. In this role within our technical … team, you will be responsible for 1st Line Technical Support, RMA triage, and case management using a trouble-ticketing system. The hands-on experience and specialist product knowledge gained will provide a pathway for career advancement. 1st Line Technical Support Specialist Job Overview 1st Line Technical More ❯

Technical Support Specialist 1st Line - Reading - £30K Join a fast-growing, UK-based technology distributor specialising in networking, broadband, VoIP, and security solutions as a Technical Support Specialist. The company supplies products to a wide range of clients, from resellers to major service providers, and prides itself … on delivering expert technical support alongside leading brands, and is keen to add further capability to its team in the form of technical support. The Role We re looking for a customer-focused 1st Line Technical Support Specialist to join the team. You ll be responsible for … handling incoming support queries, managing returns, and working with ticketing systems to ensure timely resolution and great service. Key Responsibilities Provide 1st line technical support via phone/email Diagnose and troubleshoot basic networking and hardware issues Manage support tickets and product return cases (RMAs) Maintain accurate More ❯

Technical Support Specialist – 1st Line - Reading - £30K Join a fast-growing, UK-based technology distributor specialising in networking, broadband, VoIP, and security solutions as a Technical Support Specialist. The company supplies products to a wide range of clients, from resellers to major service providers, and prides itself … on delivering expert technical support alongside leading brands, and is keen to add further capability to its team in the form of technical support. The Role We’re looking for a customer-focused 1st Line Technical Support Specialist to join the team. You’ll be responsible for … handling incoming support queries, managing returns, and working with ticketing systems to ensure timely resolution and great service. Key Responsibilities Provide 1st line technical support via phone/email Diagnose and troubleshoot basic networking and hardware issues Manage support tickets and product return cases (RMAs) Maintain accurate More ❯

1st Line Technical Support Specialist required for an Electronics solutions provider (electronic components, embedded solutions, displays, printers, fans, etc) based in the Reading area (Theale). The company focus on the following: Broadband Technologies: Delivering solutions for Fiber, DSL, and the growing demand for Mobile Broadband connectivity. (Brands … Security Solutions: Offering a range of Firewalls, VPNs, and cloud-based security services to protect networks and data. (Brands: Zyxel) We are seeking a Support Specialist with a passion for technology, strong problem-solving skills, and a commitment to excellent customer service. In this role within our technical … team, you will be responsible for 1st Line Technical Support, RMA triage, and case management using a trouble-ticketing system. The hands-on experience and specialist product knowledge gained will provide a pathway for career advancement. Job Overview 1st Line Technical Support: Assist customers by phone and More ❯

1st Line Technical Support Specialist required for an Electronics solutions provider (electronic components, embedded solutions, displays, printers, fans, etc) based in the Reading area (Theale). The company focus on the following: Broadband Technologies: Delivering solutions for Fiber, DSL, and the growing demand for Mobile Broadband connectivity. (Brands … Security Solutions: Offering a range of Firewalls, VPNs, and cloud-based security services to protect networks and data. (Brands: Zyxel) We are seeking a Support Specialist with a passion for technology, strong problem-solving skills, and a commitment to excellent customer service. In this role within our technical … team, you will be responsible for: 1st Line Technical Support Assist customers by phone and email, answering basic product and technology questions. Diagnose, troubleshoot, and resolve technical issues in a timely manner, escalating to higher-level support when necessary. RMA (Product Returns): Create RMA cases as directed. Assist More ❯

culture - with a focus on internal promotion and developing our people. Scope of Role Reporting to our IT Service Delivery Manager, as an IT Support Specialist your primary role will be to support the Systems Administrator with a variety of tasks from Hardware/Software setup and … supporting the IT team by providing essential support services to the wider company. As an IT Support Specialist, you will: Setup laptops for new users (Mac OS, Windows, Linux) Help respond to first level IT support tickets from employees Learn about system administration across a number More ❯

German-Speaking Technical Support Specialist – 1st Line | Reading (Hybrid/On-site) We are currently hiring a German-speaking 1st Line Technical Support Specialist to join a global organisation’s team based in Reading. This will be office based during probation/training, with the option … will also coordinate with suppliers, manage loan equipment logistics, and ensure an exceptional level of customer service is consistently delivered! Key Responsibilities: Provide technical support for hardware and software issues Troubleshoot using diagnostic decision trees Communicate with dealers and suppliers to resolve faults efficiently Manage warranty collections and replacement … and written) Solid understanding of PC systems and networking A keen interest in IT/systems Strong communication and problem-solving skills Previous customer support or call centre experience This is a great opportunity to join a well-established, customer-focused team with a strong emphasis on quality, collaboration More ❯

German-Speaking Technical Support Specialist – 1st Line | Reading (Hybrid/On-site) We are currently hiring a German-speaking 1st Line Technical Support Specialist to join a global organisation’s team based in Reading. This will be office based during probation/training, with the option … will also coordinate with suppliers, manage loan equipment logistics, and ensure an exceptional level of customer service is consistently delivered! Key Responsibilities: Provide technical support for hardware and software issues Troubleshoot using diagnostic decision trees Communicate with dealers and suppliers to resolve faults efficiently Manage warranty collections and replacement … and written) Solid understanding of PC systems and networking A keen interest in IT/systems Strong communication and problem-solving skills Previous customer support or call centre experience This is a great opportunity to join a well-established, customer-focused team with a strong emphasis on quality, collaboration More ❯

We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK and Germany needing help with laptops, tablets … ll be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers … colleagues to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or More ❯

We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK and Germany needing help with laptops, tablets … ll be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers … colleagues to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or More ❯

Job Title: 2nd Line Support Engineer Location: Reading - Hybrid Salary: £35-45k As a 2nd Line Support Engineer, you will be responsible for handling all escalations from the service desk team. You will work collaboratively to ensure incidents and escalations are resolved within SLA, while proactively reviewing … incident trends and implementing fixes. Responsibilities: Address escalated technical issues from the 1st line support, providing prompt and effective solutions. Work alongside 3rd line engineers and other teams to ensure smooth resolution of escalated issues and maintain clear communication throughout the process. Serve as a point of contact for … customer inquiries and concerns, delivering professional and exceptional customer service. Offer technical expertise and guidance to the 1st line support, aiding in their skill development and knowledge enhancement to minimize escalations. Conduct advanced troubleshooting and diagnostics on hardware, software, and network-related problems, aiming for efficient problem resolution. Maintain More ❯