I'm recruiting for a Customer SupportTeamLeader to join a new Managed Services Provider in Essex, where you'll lead and motivate a 1st Line Customer SupportTeam, who are largely responsible for providing basic IT support … can provide in-person mentoring, coaching, and interact with other business teams. This role will focus on leading and developing a high-performing team, ensuring adherence to strict SLAs, encouraging an exceptional level of customer service, and driving improvements wherever possible. You'll escalate more complex issues to … a 2nd Line SupportTeam, and will have access to in-house Subject Matter Experts when needed. You will work to promote a self-serve approach to customer resolution, and ultimately look to reduce the number of incoming support calls through educating users and More ❯
I'm recruiting for a Customer SupportTeamLeader to join a new Managed Services Provider in Essex, where you'll lead and motivate a 1st Line Customer SupportTeam, who are largely responsible for providing basic IT support … can provide in-person mentoring, coaching, and interact with other business teams. This role will focus on leading and developing a high-performing team, ensuring adherence to strict SLAs, encouraging an exceptional level of customer service, and driving improvements wherever possible. You'll escalate more complex issues to … a 2nd Line SupportTeam, and will have access to in-house Subject Matter Experts when needed. You will work to promote a self-serve approach to customer resolution, and ultimately look to reduce the number of incoming support calls through educating users and More ❯
you must have a full right to work in the UK Job Role We’re recruiting a Customer SupportTeamLeader to be responsible for the successful management of NexSphere’s team … of Customer Support Agents, who act as the front of house for a newly formed Managed Service Provider. You’ll lead a team of target driven individuals ensuring the function meets with agreed SLA’s and customer expectations. You’ll maintain a high level of communication … within the team, sharing best practice with a consistent approach to call handling and provide additional ‘hands on’ resource to the team when required. Key Responsibilities: • Oversee the daily operations of the Customer Support Team. • Identify areas of service improvement. • Monitor and report on More ❯
