3 of 3 Target Operating Model Jobs in the North East

service excellence, improve operational performance and introduce innovative automation solutions that enhance both colleague and customer experiences. The Role As part of a wider target operating model transformation designed to support substantial future growth, this newly created leadership position will play a key role in shaping ...

commercial levers.3. Cross‐Functional OrchestrationCoordinate with Solution Architects, Technical Directors, Domain Advisors, Finance, Legal, Delivery, and Commercial teams.Ensure all pursuit artefacts (SOWs, pricing sheets, TOM, SLAs/XLAs, transition plans) align to a cohesive solution.Facilitate solution workshops, customer discovery sessions, and deep‐dive technical/operational interviews.4. Financial & Commercial ArchitectureShape ...

system.Key expectations from this role include:**Client Delivery & Advisory*** Define and shape enterprise AI strategies and roadmaps leveraging ServiceNowAdvise senior stakeholders on:* AI operating models* AI governance, risk, and compliance* Realisation of AI-driven business value* Translate business requirements into AI-enabled workflow solutions**Solution Design & Architecture*** Design … driven employee productivity and self-service models**Transformation Delivery*** Contribute to delivery of end-to-end transformation programmes* Support development of AI-enabled target operating models* Ensure solution quality through governance and best practices**Business Development & Practice Contribution*** Contribute to proposals, RFPs, and client pitches focused ...