2nd Line Support Analyst
- Hiring Organisation
- Venesky Brown
- Location
- Dundee, Scotland, United Kingdom
organisation’s server-based systems and associated infrastructure, with a specific focus on event monitoring, incident resolution, performance monitoring, log analysis, process/task automation and proactive maintenance (e.g., applying routine patches and security updates). - Provide a customer-focused second-line operational support service, managing and resolving … relevant to the role (including Windows Server, VMware, Active Directory and Microsoft 365). - Experience of event monitoring, performance monitoring, log analysis, process/task automation and proactive maintenance. - Knowledge of systems management/monitoring tools. - Experience of working with an ITIL-based service management system, resolving incidents ...