2 of 2 Technical Engineer Jobs in Bath

Our Technical Support Agents are responsible for providing technical support with a customer-centric focus. As a Technical Support Engineer at Gradwell, you will be the primary point of contact for our customers, providing expert technical support with a focus on VoIP, 3CX, Connectivity, and Mobile support. You will troubleshoot issues, ensure high levels of … customer satisfaction, and maintain the quality of our services. We seek a Technical Support Engineer who has a willingness to learn and a proactive attitude. You should have a passion for delivering excellent customer service and a strong problem-solving mindset. You will need to investigate, troubleshoot, escalate, and resolve issues efficiently and professionally. Key Responsibilities · Provide technical … organisational and time management skills. · Knowledge of Cloud Telephony and Networking infrastructure · Experience in trouble shooting and configuring Networking and Voice related technologies. Requirements · Previous work experience as a Technical Support Engineer. Preferably in a VOIP telecoms environment. · Knowledge of 3CX systems is an advantage but not essential · Knowledge of connectivity products such as ADSL, FTTC, FTTP & SOGEA is More ❯

Servicing Bath or Taunton (BA/TA Postcodes) Field Technical Services Engineer - BA/TA postcodes Based : Bath or Taunton Department: ICT Reporting to : Regional Service Manager Contract : Permanent This role is to provide technical field support to accounts in the Kyocera group. Responsibilities: Provide technical assistance to assigned Kyocera accounts within timescales specified by SLAs … e.g., holiday, sickness, busy periods Log call details using the call logging system within agreed timescales Report reoccurring faults to enable proactive management of such faults Share expertise and technical information with team members Build relationships with key stakeholders within KMDS accounts at all times Ensure boot stock and/or site stock is maintained at specified levels Attend … Adhere to customer health and safety policies and procedures when on site. Work and conduct should always align with Kyocera core values and philosophy. Any other tasks related to technical support as directed by your line manager Knowledge, Experience & Skills Previous experience of working in a field technical support environment preferably within the MFP/copier/print More ❯