Bath, England, United Kingdom Hybrid / WFH Options
Gradwell
Our Technical Support Agents are responsible for providing technical support with a customer-centric focus. As a Technical Support Engineer at Gradwell, you will be the primary point of contact for our customers, providing expert technical support with a focus on VoIP, 3CX, Connectivity, and Mobile support. You will troubleshoot issues, ensure high levels of … customer satisfaction, and maintain the quality of our services. We seek a Technical Support Engineer who has a willingness to learn and a proactive attitude. You should have a passion for delivering excellent customer service and a strong problem-solving mindset. You will need to investigate, troubleshoot, escalate, and resolve issues efficiently and professionally. Key Responsibilities · Provide technical … organisational and time management skills. · Knowledge of Cloud Telephony and Networking infrastructure · Experience in trouble shooting and configuring Networking and Voice related technologies. Requirements · Previous work experience as a Technical Support Engineer. Preferably in a VOIP telecoms environment. · Knowledge of 3CX systems is an advantage but not essential · Knowledge of connectivity products such as ADSL, FTTC, FTTP & SOGEA is More ❯
Servicing Bath or Taunton (BA/TA Postcodes) Field Technical Services Engineer - BA/TA postcodes Based : Bath or Taunton Department: ICT Reporting to : Regional Service Manager Contract : Permanent This role is to provide technical field support to accounts in the Kyocera group. Responsibilities: Provide technical assistance to assigned Kyocera accounts within timescales specified by SLAs … e.g., holiday, sickness, busy periods Log call details using the call logging system within agreed timescales Report reoccurring faults to enable proactive management of such faults Share expertise and technical information with team members Build relationships with key stakeholders within KMDS accounts at all times Ensure boot stock and/or site stock is maintained at specified levels Attend … Adhere to customer health and safety policies and procedures when on site. Work and conduct should always align with Kyocera core values and philosophy. Any other tasks related to technical support as directed by your line manager Knowledge, Experience & Skills Previous experience of working in a field technical support environment preferably within the MFP/copier/print More ❯
Technical Sales Engineer £45,000 Bridgend Benefits Package 25 Days holiday plus bank holidays Pension contributions total 8% Private healthcare. Free on site parking Company Events A fantastic opportunity has arisen to join a highly successful international organisation that prides itself on continuous improvement and innovation. As part of their ongoing growth, they are now seeking to support … their dynamic and well-balanced sales team. The role is ideal for an individual with technical expertise and a passion for sales, looking to develop their career within a thriving business. Role & Responsibilities: Promoting, selling, and providing technical support for the products to industry clients, achieving sales targets and ensuring customer satisfaction. Prepare and present detailed quotes, proposals … and technical specifications to customers; negotiate pricing, terms, and delivery schedules to close sales effectively. Identify and generate new business opportunities by targeting our sectors. Knowledge & Experience: Proven experience in technical sales, excellent communication, presentation, and negotiation skills. To apply, please email your CV/resume to . If you are interested in this position, please click 'apply More ❯
