Junior Technical Service Specialist
Watford, Hertfordshire, England, United Kingdom
Grafton Recruitment
Junior Technical Customer Service Specialist Salary: £35k Watford We are currently supporting one of our international clients, a leader in smart technology solutions for hospitality environments who is seeking Junior Technical Service Specialist to join their growing technical support team. In this position you will be a key link between customers, partners, and internal technical departments, providing technical assistance, resolving service requests and ensuring a high level of customer service. THE ROLE What you'll do as a Junior Technical Service Specialist: Provide technical assistance and troubleshooting to customers and partners. Monitor and manage support cases, ensuring timely resolutions. Inspect and analyse returned or faulty products, report findings, and collaborate … measures. Share feedback and contribute to service improvements. Maintain accurate and up-to-date customer records and case notes in the system. THE CANDIDATE We are looking for a technical minded, communicative, and proactive individual who enjoys solving problems and working in a fast paced environment. Technical background, experience in engineering, IT, or electronics. Understanding of product testing More ❯
Employment Type: Full-Time
Salary: £35,000 per annum
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