Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure AD and … or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Job Title: Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Reference: 5408 Name Email Telephone Attach your CV Maximum upload size: 5MB If you are human, leave this field blank. Contact More ❯
We are seeking a meticulous and proactive Senior Associate Technical Operations Specialist with DevOps Scrum Master responsibilities to join our Integrations Team. This role bridges the gap between technical execution and operational governance, ensuring smooth delivery with effective capacity planning and clear communication between stakeholders, robust change control, clear documentation, and driving agile DevOps practices. The successful … and uphold streamlined team processes to support operational excellence, ensuring all Scrum artifacts (e.g., product backlog, sprint backlog) are up-to-date. Documentation & Knowledge Management: Maintain up-to-date technical documentation, including API/interface catalogues, data flow diagrams, environment runbooks, and integration design patterns Incident and Service Request Administration: Assist in root cause analysis for integration-related issues … while leveraging DevOps tools for automated change tracking. Requirements Elicitation: Partner with project teams to gather, refine, and convey business requirements to the development team, ensuring seamless alignment between technical deliverables and organizational objectives and maintaining a well-groomed product backlog. Reporting Obligations: Compile and present monthly reports to senior management and stakeholders, detailing team performance, project progress, incident More ❯
Technical Support Specialist- German, Alexa Information & Ads Job ID: Evi Technologies Limited At the intersection of AI and natural language understanding, voice-assistant technology is one of the most exciting industries to work in today. Alexa is Amazon's voice AI. Alexa lives in the cloud and is happy to help anywhere there's internet access and a … thrives in a collaborative environment, we invite you to apply for this German-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and team metrics. Key job responsibilities As a native German-speaking Support Engineer based out of our … Cambridge office, you will be responsible for providing high-quality technical support to Alexa Question & Answering (Q&A) internal and external customers. In the role, you can expect to: - Follow workflows with strong guidelines to localize and scale Alexa's Q&A understanding, using internal localization tools and engines - Create relevant and engaging content for customers based in your More ❯
Technical Support Specialist - French, Alexa Information & Ads Job ID: Evi Technologies Limited At the intersection of AI and natural language understanding, voice-assistant technology is one of the most exciting industries to work in today. Alexa is Amazon's voice AI. Alexa lives in the cloud and is happy to help anywhere there's internet access and a … thrives in a collaborative environment, we invite you to apply for this French-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and team metrics. Key job responsibilities As a native French-speaking Support Engineer based out of our … Cambridge office, you will be responsible for providing high-quality technical support to Alexa Question & Answering (Q&A) internal and external customers. In the role, you can expect to: - Follow workflows with strong guidelines to localize and scale Alexa's Q&A understanding, using internal localization tools and engines - Create relevant and engaging content for customers based in your More ❯
Technical Support Specialist (Bilingual - English/Spanish) London, UK Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the … firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work! At Yext, the Technical Support Team is a group of technically savvy, social people who enjoy helping customers and solving complex problems! Core responsibilities include assisting our clients on the Yext platform, troubleshooting … advanced technical issues in real-time and providing best practices. As a Technical Support Specialist , you will be working with a diverse set of enterprise clients who have made an investment in Yext to manage their search experience across a network of maps, apps, social networks, directories, and search engines. Your role is to support those client More ❯
firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work! At Yext, the Technical Support Team is a group of technically savvy, social people who enjoy helping customers and solving complex problems! Core responsibilities include assisting our clients on the Yext platform, troubleshooting … advanced technical issues in real-time and providing best practices. As a Technical Support Specialist , you will be working with a diverse set of enterprise clients who have made an investment in Yext to manage their search experience across a network of maps, apps, social networks, directories, and search engines. Your role is to support those client … s post-sale technical relationships, by becoming a technical expert in Yext products, internal processes, and the needs of our customers. Yext provides a very dynamic environment with a lot of opportunities for you to expand your skill set and grow. The ideal candidate is proactive, positive, curious, and flexible, a person open to new ideas and ways More ❯
Customer Service & Technical Support Specialist - London - £40k Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements. Key Responsibilities: Provide first-line support for customers and installers. Troubleshoot and resolve system issues. Deploy software More ❯
Job title: Technical Support Coordinator/Specialist Job location: London, UK (5 Days Onsite) Job type: Contract Client: Wipro Mandatory Skills: Technical Support Experience: 5-8 Years Key Qualifications Passionate about customer service and end-user experience. Ability to assess customer support needs and provide solutions or refer them to other support options available. Experience in supporting … support. Effective communication skills that enable comfortable conversations with both small groups and individual users. Job Description Under the supervision of the Places Technology Product Support Manager, a Places Technical Support Coordinator/Specialist team member is responsible for: Providing end-user desktop support for internally developed software solutions, ensuring high customer service and technical expertise. Performing … teams for resolution. Providing application training for new users to ensure a smooth onboarding experience. Adapting to change as products evolve. Education/Experience Previous help desk or customer technical support experience. Troubleshooting skills. Customer service skills. Software proficiency. Experience with ticketing systems and remote support tools. More ❯
Senior Specialist, Technical Account Manager page is loaded Senior Specialist, Technical Account Manager Apply locations London time type Full time posted on Posted 15 Days Ago job requisition id R7614 Company Description We're - you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check … better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech. Job Description In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions … and delivering exceptional service with your technical expertise and strong interpersonal skills. What you'll be doing: Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters. Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful More ❯
Job Title : Technical Support Specialist Location : Remote Compensation : Performance-based rewards tied to issue resolution and customer feedback Job Description : Join us as a Technical Support Specialist and provide technical assistance to our users. If you have a knack for troubleshooting and resolving technical problems, we want you on our team! Responsibilities : Provide technical assistance and troubleshoot issues Ensure quick and effective resolution of technical problems Maintain high customer satisfaction through excellent support Requirements : Proven experience in technical support Strong problem-solving and technical skills Excellent communication and customer service skills More ❯
Title: Technical Support Specialist Location: London Salary: Competitive Ryder Reid Legal is seeking an experienced and proactive Technical Support Specialist to join a prestigious global law firm on a permanent basis. This is a hands-on role supporting the firm's busy legal and operational teams across Europe, ensuring seamless technology experiences in a collaborative, inclusive More ❯
and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and … the power of connecting people, skills and technologies in new and exciting ways. Responsibilities The Role We have an exciting opportunity for an experienced industry professional with strong core technical skills to join and add value to our dedicated and friendly team. Our Professional Services teams are responsible for designing solutions for new and existing clients and acting as … technical design authority on all projects across the Safety and Security product set which includes Fire and Intruder Alarms systems, CCTV, Access Control, Public address & Voice Alarm systems., and integrated solutions such as analytics. Responsible for owning and delivering all aspects of professional services delivery internally and externally, the Professional Services technicalspecialist plays a key role More ❯
media agencies, ad tech, and brand marketing. We're passionate about enabling creativity and building software that makes content creation better, faster, and more efficient. We're seeking a Technical Support Specialist to help our clients and internal teams across all facets of using our Creative Automation Platform. The role sits at the intersection of Customer Success, Product … and Engineering, and handles everything from basic product usage questions to advance technical debugging to identifying client-facing product issues as strategic opportunities for product improvement based on customer feedback. Individuals in this role will become expert level users of the Celtra platform and experts on creativity in advertising by providing support on topics such as creative production, campaign More ❯
Technical Support Specialist Standout opportunity for a Technical Support Specialist to join a top-tier US law firm, widely recognised as one of the most desirable places to work. You'll be part of a fast-paced, high-performing environment, working alongside market-leading professionals at the top of their game. Salary to £46,000 Office … the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value. Technical Support Specialist Key Responsibilities: Provide deskside, remote, and regional second-line IT support to firm personnel, ensuring timely resolution of hardware, software, and communication issues Log and manage … other European offices, including occasional travel and out-of-hours coverage Participate in a rotating shift pattern and be available for on-call, weekend, and overtime work as required Technical Support Specialist Skills & Requirements: At least 2 years of IT experience in a similar role within a law firm Strong technical skills across Windows OS, Office More ❯
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help More ❯
and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Senior Specialist, Technical Account Management - French Speaking Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital … inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating … and maintaining deep, lasting relationships with customers is a must, as you'll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield's customers. Role Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product Interface with customers in final stages of contracting More ❯
We are seeking a Technical Product Specialist to s erve as a technical liaison between our company and potential customers, focusing on the technical aspects of our products and services to drive adoption and sales. Reuters Imagen is a leader in Media Asset Management, serving the world's top brands. We develop sophisticated software systems that … an ideal time to join our team. We offer the right candidate the chance to thrive within our company and make substantial, valuable contributions to our product development. This Technical Product Specialist is responsible for demonstrating how our solutions can meet customer needs, providing technical expertise during the sales process, and ensuring a smooth transition to other … departments for post-sale implementation. About the Role As a Technical Product Specialist at Reuters Imagen, you will: Provide technical consultation in a sales engineering capacity, including customer demonstrations, and advice on functionality and integration. Draft detailed technical responses to support sales proposal and SOW development. This includes but is not limited to narrative descriptions outlining More ❯
Technical Customer Service Specialist (English & German speaker) Job ID: Amazon Web Services EMEA SARL (Irish Branch) Job summary The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS's Cloud Computing Services. This team focuses on assisting customers with account and billing related inquiries … and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer. As a Technical Customer Service Representative, you'll engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns. You will work with the other members of the AWS Enterprise team including Technical Account Managers, Sales and … customer accounts and billing statements Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS Driving projects that improve customer interactions with AWS account and billing information Actively seeking solutions to customer needs, communicating More ❯
or develop in this role: The ability to demonstrate a keenness for the work Aid in the continual improvement of our platform Provide clear verbal and written communication of technical topics to technical and non-technical customers. Willingness to see through support scenarios to the end Desire to expand knowledge across a wide portfolio of services, platforms More ❯
Technical Sales Specialist - Security & Identity ? Full-Time ? £70-75K base + Double OTE Hybrid - Central London (2 days/week) We're partnering with a fast-growing UK tech provider on the lookout for a Technical Sales Specialist to supercharge their security, identity, and SOC services across a loyal enterprise client base. ? The Company This … team is known for delivering expert-led, people-first solutions across cybersecurity, identity, and cloud. They believe every client deserves specialist treatment - with a real focus on partnership, technical depth , and trust . Think less "big box IT" and more tailored, high-touch tech advisory . ? The Role You'll sit at the heart of pre-sales and … delivery - helping shape solutions, win hearts in the boardroom, and bring the best of Microsoft's security stack to life. This is a technical overlay role , working side-by-side with Account Managers to grow strategic accounts and land complex solutions. What You'll Do: Hunt and shape security and identity opportunities within existing enterprise accounts Lead discovery sessions More ❯
with specific PAS platforms (Eclipse Broking, Applied Epic, SaaS solutions) is highly desirable. Familiarity with insurance products and their configuration within a PAS. Proficiency in troubleshooting and resolving complex technical issues. Experience with system integrations (APIs, web services, batch processes), as PAS often integrates with many other core insurance systems (CRM, Claims, Billing, Data Warehouses). Understanding of SaaS … platforms. Broad understanding of security principles and high-level understanding of secure development practices. Good understanding of end-to-end business processes within a relevant domain Excellent verbal and technical communication skills, with the ability to effectively communicate with technical and non-technical colleagues at all levels. Understanding and experience working within the ITIL Service Delivery framework. … Technical skills: Cloud Platforms and SaaS/PaaS solutions Application configuration PAS Data Model API Management Policy Administration System configuration Mimecast Performance Testing Patch management, Group policy management Understanding of: Security (All disciplines) Data & Reporting (Desirable) Policy Administration Systems (Insurance) Microsoft & Google products SaaS licensing & Commercials More ❯
with specific PAS platforms (Eclipse Broking, Applied Epic, SaaS solutions) is highly desirable. Familiarity with insurance products and their configuration within a PAS. Proficiency in troubleshooting and resolving complex technical issues. Experience with system integrations (APIs, web services, batch processes), as PAS often integrates with many other core insurance systems (CRM, Claims, Billing, Data Warehouses). Understanding of SaaS … platforms. Broad understanding of security principles and high-level understanding of secure development practices. Good understanding of end-to-end business processes within a relevant domain Excellent verbal and technical communication skills, with the ability to effectively communicate with technical and non-technical colleagues at all levels. Understanding and experience working within the ITIL Service Delivery framework. … Technical skills: Cloud Platforms and SaaS/PaaS solutions Application configuration PAS Data Model API Management Policy Administration System configuration Mimecast Performance Testing Patch management, Group policy management Understanding of: Security (All disciplines) Data & Reporting (Desirable) Policy Administration Systems (Insurance) Microsoft & Google products SaaS licensing & Commercials More ❯
Technical Application Specialist Location - London (3 days per week minimum) Contract length - 6 months Job Description Technical Application Specialist, acting as our Subject Matter Expert, leading the design, support, and continuous improvement of business-critical policy administration systems. This role combines technical application support and functional system ownership to ensure seamless operations and innovation across … the platform estate. Responsibilities: Reports directly to the Technical Applications Lead, acting as a senior member of the technical applications team. Be our SME and source of knowledge for our PAS system across the entire enterprise. Investigate and resolve technical issues, including performance problems and security incidents, ensuring minimal disruption to business operations. Actively participate in projects … with specific PAS platforms (Eclipse Broking, Applied Epic, SaaS solutions) is highly desirable. Familiarity with insurance products and their configuration within a PAS. Proficiency in troubleshooting and resolving complex technical issues. Experience with system integrations (APIs, web services, batch processes), as PAS often integrates with many other core insurance systems (CRM, Claims, Billing, Data Warehouses). Technical skills More ❯
Technical Application Specialist Location - London (3 days per week minimum) Contract length - 6 months Job Description Technical Application Specialist, acting as our Subject Matter Expert, leading the design, support, and continuous improvement of business-critical policy administration systems. This role combines technical application support and functional system ownership to ensure seamless operations and innovation across … the platform estate. Responsibilities: Reports directly to the Technical Applications Lead, acting as a senior member of the technical applications team. Be our SME and source of knowledge for our PAS system across the entire enterprise. Investigate and resolve technical issues, including performance problems and security incidents, ensuring minimal disruption to business operations. Actively participate in projects … with specific PAS platforms (Eclipse Broking, Applied Epic, SaaS solutions) is highly desirable. Familiarity with insurance products and their configuration within a PAS. Proficiency in troubleshooting and resolving complex technical issues. Experience with system integrations (APIs, web services, batch processes), as PAS often integrates with many other core insurance systems (CRM, Claims, Billing, Data Warehouses). Technical skills More ❯
Technical Accounting & Statutory Reporting Specialist page is loaded Technical Accounting & Statutory Reporting Specialist Apply locations Edinburgh WRS - United Kingdom Edinburgh - United Kingdom London - United Kingdom time type Full time posted on Posted Yesterday job requisition id REQ-14857 Technical Accounting & Statutory Reporting Specialist Edinburgh or London Permanent Hybrid £Competitive + excellent benefits Are you … an IFRS expert looking for a high-impact role within a global fintech company? Want to take the lead on complex financial reporting and help shape technical accounting strategy at Group level? We're hiring a Technical Accounting & Statutory Reporting Specialist to join our Group Finance team. Based in either our Edinburgh or London office, you'll … lead on statutory reporting, provide expert technical guidance, and play a key role in the delivery of high-quality Group financial statements. This is an exciting opportunity for a qualified accountant with a deep understanding of IFRS and experience navigating the complexities of group-level reporting in a fast-paced environment. What you'll be doing: You'll act More ❯
