join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care TechnicalSupport Specialist. Within this position you will be providing high quality product and service support to customers and clients. Based in Bicester … the hours of work will consist of 09:00-17:00 Monday to Friday. Duties of the role Customer Care TechnicalSupportSpecialist: Building relationships with customers. Advanced product and technical support. Handling technical escalated customer complaints and problem solving to gain resolution. Building knowledge … products and systems. Manage queries and advising customers as to best option of product to meet their needs. Updating the company CRM system Salesforce. Support with support requests stemming from social media, and the company website. Processing Orders. Using a computer-based telephone ERP system. Personal Attributes: Have More ❯
reading, south east england, United Kingdom Hybrid / WFH Options
Intec Select
TechnicalSupport Analyst A leading software corporation is hiring a TechnicalSupport Analyst to join a team of first-line support professionals who will work closely with the second-line and DeVops/Engineering teams to provide software investigation and incident resolution. To be successful … to-day 1st line application support. Responsible for monitoring of a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes … and producing user guides or other artefacts that support the change management function. Maintaining and enhancing practical and operational relationships with third party suppliers. Working with the testing team and business to scope and schedule testing activities Core skill set: A strong communicator, with proven experience in Service Desk More ❯
TechnicalSupport Analyst A leading software corporation is hiring a TechnicalSupport Analyst to join a team of first-line support professionals who will work closely with the second-line and DeVops/Engineering teams to provide software investigation and incident resolution. To be successful … to-day 1st line application support. Responsible for monitoring of a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes … and producing user guides or other artefacts that support the change management function. Maintaining and enhancing practical and operational relationships with third party suppliers. Working with the testing team and business to scope and schedule testing activities Core skill set: A strong communicator, with proven experience in Service Desk More ❯
Our London based Private Equity client is seeking a hands on TechnicalSupportSpecialist with exceptional customer service skills who will work onsite at the London office Full time helping deliver IT support. This team member will provide high-quality white glove service to ensure that IT … a variety of user facing technologies, including laptops, iPhones & iPads, enterprise applications, email and endpoint protection. This person will provide both onsite and virtual support to all firm employees at all locations and of all levels (including executives) Experience working in highly pressurised environments is key: Key Responsibilities & Duties … Provide resolution and excellent customer service while troubleshooting technical hardware/software issues. Provide quick and effective assistance to end-users with IT issues (in-person, via email/chat or phone). Troubleshoot issues with laptops, iPhones, iPads, enterprise applications such as Outlook, Excel, Zoom etc. Thoroughly and More ❯
join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care TechnicalSupport Specialist. Within this position you will be providing high quality product and service support to customers and clients. Based in Bicester More ❯
