ROLE PURPOSE: Delivery of technical and core administrative support, and customer service support within the Waste Service, meeting performance targets and embedding a culture of Putting our residents first where continuous service improvement is maintained. 1. People Management ? No direct supervisory responsibility, however, may be required to … s vision of putting our residents first. ? Respond to customer queries by phone, email, and CRM systems, and escalate issues and messages to the technical managers and professional workers ? Commitment to the highest level of service delivery ? Learn from best practice and lead by example in the development of … customer focused team empowered to continually improve levels of service delivery through innovative and creative approaches to service improvement. 3. Operational Service Delivery ? To support the Waste Services team to investigate and respond to enquiries, service requests, and complaints. ? Responsible for delivering complex, routine, and emergency administrative tasks to More ❯
About the role The TechnicalSupport Engineer Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation. Working location: Uxbridge … Hounslow, London Responsibilities : Responsible for the regional technicalsupport in the UK, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support; Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional technical capability; Organise and carry out onsite technical training for new product launch, level training program and on-the-job training program in accordance with relevant stakeholders; Collect and report information for typical fault tendency, latest and critical fault, and promote instant solution of quality problems; Development and release More ❯
Ruislip, London, United Kingdom Hybrid / WFH Options
Reed Technology
IT Infrastructure TechnicalSupport Location: Ruislip, Hybrid (3 days a week onsite) Salary: Competitive Job Type: 12-month Fixed Term Contract (FTC) with potential for extension or permanent position A new exciting opportunity has become available for an IT Infrastructure TechnicalSupport to join on a … Introduce and integrate new technologies into existing data centre environments. Perform routine audits of systems and software. Manage backups and restores as required. Address technical queries and assist users. Document the configuration of the computing and networking infrastructure. Troubleshoot reported problems. Tune system and network performance to ensure optimal … Competitive salary package. Hybrid working model, allowing flexibility. Opportunity for contract extension or permanent conversion based on performance. To apply for this IT Infrastructure TechnicalSupport position, please submit your CV to be considered immediately. More ❯
for problem-solving and a passion for customer service? Our client, a reputable and rapidly growing business solutions provider, is seeking a Sage 200 Support Technician to join their dynamic team. This is a fantastic opportunity for someone looking to take the next step in their career within a … supportive and innovative environment. Key Responsibilities: Provide 1st and 2nd line support for Sage 200 users across finance, commercial, and operational teams. Troubleshoot and resolve issues relating to Sage 200 modules (e.g., Financials, Commercials, Manufacturing). Liaise with end-users to gather information, log issues, and ensure timely resolution. … Work with developers and consultants to escalate and resolve more complex technical problems. Assist with software upgrades, patching, and system testing. Document support processes and maintain internal knowledge base articles. Required Skills & Experience: Proven experience supporting Sage 200 (minimum 1–2 years). Strong understanding of core Sage More ❯