1 to 25 of 71 Technical Support Jobs in London

about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration. We're looking for a passionate and highly skilled Tier 4 Technical Support Engineer to join our Customer Experience (CX … organization in London. Tier 4 Technical Support Engineer is the highest level of technical support at Our Tier 4 Technical Support Engineers act as the bridge between our customer-facing teams and R&D, owning complex product domains, solving deep technical problems, and driving long-term impact through collaboration, data, and expertise. This … role requires more than technical troubleshooting - it calls for strong stakeholder management, cross-functional communication, and the ability to move between hands-on technical work and strategic, high-impact initiatives. If you're someone who thrives in a fast-changing environment, knows how to build trust with technical and business teams, and can identify and drive areas More ❯

Technical Support Engineer, Amazon Robotics Technical Support (ARTS) Job ID: Amazon UK Services Ltd. Are you an engineer looking for more challenging and impactful work? Do you thrive on solving complex technical problems while keeping customer success at the forefront? If so, Amazon has the perfect opportunity for you! Amazon Robotics is growing its Technical Support Engineering team in London, and we're looking for talented engineers to join us. Our team brings together deep technical expertise, a passion for problem-solving, and a commitment to operational excellence-keeping over one million Amazon Robotics systems running 24/7. New to robotics? No problem! We value your strong technical expertise in … day workweek role, with one of those days being a Saturday or Sunday to help maintain seamless 24/7 support. Key job responsibilities Service Restoration: Investigate and resolve technical issues through our in-house ticketing system. Leverage data sources and logs to diagnose hardware or software faults within the Amazon Robotics environment, including robotics performance issues, server disruptions More ❯

Technical Support Engineer - Graduate Considered An exciting opportunity for a talented graduate or experienced support professional to join a market-leading, disruptive software company in London as a Technical Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You'll have the … that is at the forefront of innovation. As the first point of contact for customer issues, you'll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution. If you're eager to grow your career in a dynamic, fast-paced environment, we would love to hear from you. Location: Central London … days in office/2 days remote Salary: £28,000 - £35,000 + healthcare, pension etc. Requirements for Technical Support Engineer - Graduate Considered Top academics including a minimum 2.1 bachelors from a leading University in a STEM-related discipline At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your More ❯

Technical Support Engineer – Expanding IT Managed Services Company! Location: West London Salary: £38,000 – £45,000 + Benefits + Remote Working OptionsAre you a Technical Support Engineer ready to take your career to the next level with a genuinely exciting, fast-growing company? Our client is looking for someone talented and ambitious to join their expanding … tech team that helps forward-thinking businesses across London and the Southeast get the most out of their IT whilst enabling them to scale.As their Technical Support Engineer , you'll be the go-to person when things get tricky - stepping in to solve complex technical problems and making sure their clients get the help they need, when … the scenes. Day-to-day, you'll be setting up new users with their kit, running virtual setup sessions, keeping an eye on security threats, and making sure their technical guides are spot-on.To succeed as their Technical Support Engineer , you'll need at least 2-3 years under your belt in IT Managed Services, a knack More ❯

IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and DHCP is required to join a busy Service Desk and provide Helpdesk and Deskside support working onsite at a School in Battersea, South West London. SALARY … the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and … DHCP Working as the IT Support Engineer/1st Line & 2nd Line Technical Support Analyst you'll be the first point of contact for users, handling a wide range of issues from Google Workspace and Microsoft operating systems to classroom and meeting room technology. This role involves in-depth troubleshooting, managing new starter and leaver processes, and More ❯

Technical Support Specialist - German Fluency Remote - UK ID:F8197 (for internal use only) Technical Support Specialist - German Fluency Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on … solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: You will be a part of our frontline support team made up of highly … skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and via email. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will More ❯

Technical Support Specialist - French Fluency Remote - UK ID:F8196 (for internal use only) Technical Support Specialist - French Fluency Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on … solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: You will be a part of our frontline support team made up of highly … skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and via email. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will More ❯

Technical Support Engineer - Software Solution - Remote Daily rate: £300 - £400 (inside IR35) Duration: 3 - 6 months Start: ASAP My client is looking for an experienced Technical Support Engineer to join our team. The successful candidate will be responsible for providing exceptional technical support for a range of API-based software microservices and associated products … developed fintech clients. Key Responsibilities : Deliver an exceptional support experience to the client, maintaining end-to-end accountability for resolving issues and keeping the client informed of progress in a timely manner Provide technical support for API-based microservices and related software services , ensuring timely resolution of client issues Diagnose and troubleshoot technical problems, including API … connectivity, microservice interactions, software components , hardware, and network-related issues. Collaborate cross-functionally with teams, including engineering, product management, and cloud operations to resolve complex technical issues. Support with the set up and management of support processes and tools, maintaining a flexible mindset that processes will need to evolve as new technological capabilities are implemented Act as More ❯

Technical Support Engineer - Software Solution - Remote Daily rate: £300 - £400 (inside IR35) Duration: 3 - 6 months Start: ASAP My client is looking for an experienced Technical Support Engineer to join our team. The successful candidate will be responsible for providing exceptional technical support for a range of API-based software microservices and associated products … developed fintech clients. Key Responsibilities : Deliver an exceptional support experience to the client, maintaining end-to-end accountability for resolving issues and keeping the client informed of progress in a timely manner Provide technical support for API-based microservices and related software services , ensuring timely resolution of client issues Diagnose and troubleshoot technical problems, including API … connectivity, microservice interactions, software components , hardware, and network-related issues. Collaborate cross-functionally with teams, including engineering, product management, and cloud operations to resolve complex technical issues. Support with the set up and management of support processes and tools, maintaining a flexible mindset that processes will need to evolve as new technological capabilities are implemented Act as More ❯

Technical Support Advisor Location: Uxbridge Salary: £27,000 to £30,000 per annum Are you a technical whizz with a passion for problem-solving? A fantastic opportunity has become available for a Technical Support Advisor to join a friendly, growing company based in Uxbridge. This role is ideal for someone with strong technical knowledge … and a natural flair for delivering exceptional customer service. Whether you’ve worked in retail providing technical advice on products or already have experience in an office-based support role, this could be your next exciting step! What You’ll Be Doing: • Handle inbound and outbound technical support calls from customers• Accurately record notes and details … and troubleshoot• Work closely with the Scheduling Team to arrange engineer attendance when necessary• Flag any potential escalations to managers Who We’re Looking For: • Previous experience in a technical support role (office or retail-based)• Passionate about delivering outstanding customer service• Excellent telephone manner and strong communication skills• Confident using IT systems; Salesforce and Excel knowledge helpful More ❯

Technical Support Advisor Location: Uxbridge Salary: £27,000 to £30,000 per annum Are you a technical whizz with a passion for problem-solving? A fantastic opportunity has become available for a Technical Support Advisor to join a friendly, growing company based in Uxbridge. This role is ideal for someone with strong technical knowledge … and a natural flair for delivering exceptional customer service. Whether you’ve worked in retail providing technical advice on products or already have experience in an office-based support role, this could be your next exciting step! What You’ll Be Doing: • Handle inbound and outbound technical support calls from customers • Accurately record notes and details … and troubleshoot • Work closely with the Scheduling Team to arrange engineer attendance when necessary • Flag any potential escalations to managers Who We’re Looking For: • Previous experience in a technical support role (office or retail-based) • Passionate about delivering outstanding customer service • Excellent telephone manner and strong communication skills • Confident using IT systems; Salesforce and Excel knowledge helpful More ❯

Technical Support Specialist - Dutch Fluency Remote - UK ID:F8198 (for internal use only) Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are … solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: You will be a part of our frontline support team made up of highly … skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and via email. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will More ❯

Technical Support Engineer - UX Location: Staines, Surrey Length: 12 Months Start date: 25/08/2025 Rate: £162.67 per day (Inside IR35) Hours: 40 Hours per week Role Overview: The Global Technical Support team is a diverse, creative, fast-growing team!We provide technical support around the clock. Support Centers are located … Ireland, Japan, the Netherlands, the UK, and the US. We are looking for engineers who have a passion for technology, problem-solving and are eager to help customers.As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the clients Platform.?You will be responsible for managing and resolving the most challenging issues … and escalations for the customer and providing technical guidance in addressing their business needs. You will be the voice of the customer in client product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.? For which team is this role you will More ❯

Bessemer Venture Partners, Primary Venture Partners, Eniac Ventures, and others and well positioned to bring on incredibly talented individuals to help take us to the next level! The Senior Technical Support Engineer I (TSE) is crucial to ensuring Alloy's clients have an exceptional experience by resolving technical issues efficiently, providing solutions, and contributing the improvement of … the Alloy product and Support processes. This role focuses on troubleshooting issues that range in complexity, crafting client-facing resources like Knowledge Base articles and Root Cause Analysis reports, and mentoring peers, all while demonstrating professionalism. By deepening product expertise and contributing the team during your tenure, the Senior Technical Support Engineer I plays an important role … in meeting client needs and driving client satisfaction. What you'll be doing As a Senior Technical Support Engineer I, you will be responsible for managing and resolving support cases using our ticketing system, Zendesk, contributing to knowledge sharing, and collaborating with teams across Professional Services, Product, and Engineering. You'll be leveraging your technical skills More ❯

Technical Support Specialist - Bilingual (English/German) London, UK Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the … firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work! At Yext, the Technical Support Team is a group of technically savvy, social people who enjoy helping customers and solving complex problems! Core responsibilities include assisting our clients on the Yext platform … troubleshooting advanced technical issues in real-time and providing best practices. As a Technical Support Specialist , you will be working with a diverse set of enterprise clients who have made an investment in Yext to manage their search experience across a network of maps, apps, social networks, directories, and search engines. Your role is to support More ❯

Technical Support Specialist Standout opportunity for a Technical Support Specialist to join a top-tier US law firm, widely recognised as one of the most desirable places to work. You'll be part of a fast-paced, high-performing environment, working alongside market-leading professionals at the top of their game. Salary to £46,000 Office … working hours This firm leverages the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value. Technical Support Specialist Key Responsibilities: Provide deskside, remote, and regional second-line IT support to firm personnel, ensuring timely resolution of hardware … including PC imaging Administer the IT team’s shared inbox and calendar for effective communication and scheduling Procure IT equipment and manage inventory in accordance with firm policy Provide support to other European offices, including occasional travel and out-of-hours coverage Participate in a rotating shift pattern and be available for on-call, weekend, and overtime work as More ❯

Technical Support Specialist Standout opportunity for a Technical Support Specialist to join a top-tier US law firm, widely recognised as one of the most desirable places to work. You'll be part of a fast-paced, high-performing environment, working alongside market-leading professionals at the top of their game. Salary to £46,000 Office … working hours This firm leverages the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value. Technical Support Specialist Key Responsibilities: Provide deskside, remote, and regional second-line IT support to firm personnel, ensuring timely resolution of hardware … including PC imaging Administer the IT team’s shared inbox and calendar for effective communication and scheduling Procure IT equipment and manage inventory in accordance with firm policy Provide support to other European offices, including occasional travel and out-of-hours coverage Participate in a rotating shift pattern and be available for on-call, weekend, and overtime work as More ❯

Are you a hands-on problem solver with excellent communication skills? Endeavour is looking for a dedicated IT Technical Support Analyst to join our client's team in their London office ASAP. Our client is the leading provider of customer service solutions for the Public Sector. The successful Technical Support Analyst will be solving 2nd and … 3rd line support tickets. Your role will involve liaising with Technical Consultants and ensuring all queries are resolved. Required skills/experience: 1+ year experience in a SaaS Technical Support role Experience with third line (development) support and bug fixing Experience with databases and SQL (MySQL and MS SQL) Exceptional problem-solving skills and attention … to detail Exceptional communication skills Ability to work with large amounts of information and prioritise tasks Ability to explain technical concepts to non-technical customers or colleagues Willingness to learn and share knowledge Initiative and willingness to mentor less technical colleagues Knowledge of git and GitHub Experience with Amazon Web Services, especially S3 and SDB services If More ❯

It's more than a job In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel's global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare … products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine. We are looking for a Technical Support Engineer to manage and support all IT Services and infrastructures across multiple sites in a diverse geographical location - based from our London office, you'll be covering the London … area of the UK. Our IT department supports Kuehne and Nagel nationally and is critical in keeping our business moving. As a Technical Support Engineer, you'll offer a dynamic approach in a proactive-reactive service oriented environment. The role is for the most part primarily focused on the provision of proficient 1st to 3rd level technical More ❯

and London, and we are looking for people who are excited by our mission and who want to share this journey with us. About the role As a Lead Technical Support Engineer, you will be the frontline of customer interactions, ensuring a seamless experience for users by troubleshooting issues, resolving inquiries, and providing expert guidance on our platform. … with internal teams to resolve customer-facing issues, and lead a team in identifying and implementing root cause fixes. You will also identify and deliver strategic improvements to our support tools and processes. This role is suited to a hands-on technical leader who thrives in a fast-paced environment and enjoys problem-solving. What will you be … doing? Building and managing a high performing technical support team for Conduktor. Defining and tracking key performance metrics for the support team, including response times and customer satisfaction scores. Leading the continuous refinement of support processes within the support team and across our product engineering and customer success teams to enhance the overall customer experience. More ❯

Job title – 2nd Line Technical Support Analyst Location – London, SE1 (5 days in office) Contract – Temporary, 3-Month Full-Time Start Date – Asap About the Role We’re looking for a confident and experienced 2nd Line Technical Support Analyst to join a busy service delivery team on a full-time, onsite basis for a 3-month … assignment.This role involves providing responsive and professional 2nd line technical support across desktop systems and devices, while occasionally covering the service desk as needed to maintain service levels. You’ll be part of a customer-focused team delivering reliable support to users, including VIPs, across a variety of IT systems and services. Key Responsibilities: Provide 2nd line … support and escalate complex incidents as needed Resolve incidents and service requests in line with SLAs Deliver high-quality technical support and maintain customer satisfaction Support hardware and software installations, changes, and patching Manage new starter/leaver setups and change requests Update asset records and ensure accurate documentation Cover service desk operations when required Support More ❯

the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated Technical Support … ensuring service excellence in line with the statement of work and industry best practices. Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve technical issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams. More ❯

Subscribe to our newsletter below and never miss the latest updates or an exclusive offer. Apply to: Technical Support Engineer Apprentice (Wizard Group) Name Email Telephone Address Cover Note Upload CV What do you want to search? Keyword Apprenticeship Type Location Technical Support Engineer Apprentice (Wizard Group) Technical Support Engineer Apprentice (Wizard Group) , Apply … desktops/laptops Management of inbound/outbound goods Responsible for stock in the office, making the Head of Field aware of shortages of equipment Key Details Vacancy Title Technical Support Engineer Apprentice (Wizard Group) Employer Description Global MSP, with a 24/7 Helpdesk and NOC. Wizard Group have multiple companies, IT, Cyber, AI and Cloud. The … s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician. Firebrands course is delivered either Online (online live instructor More ❯

few areas, and have some interest and capabilities in others. About the role: You will be working at a hectic and fast paced Startup as a director in the Technical Support Engineering (TSE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments. The Technical Support … with Kong. You can make a huge impact and have real ownership for the work you do. What you'll be doing Oversee and manage the performance of the technical support team, ensuring a high level of customer satisfaction and timely resolution of technical issues Collaborate with cross-functional teams to continuously improve and optimize technical support processes and procedures Monitor and analyze support metrics to identify areas for improvement and implement corrective actions Provide continual evaluation of processes and procedures. Responsible for suggesting new methods to streamline operations through improved processes and additional technology Work cross-functionally with customer success, product and engineering teams to continuously improve the customer experience using Kong More ❯

Job Title : Technical Support Specialist Location : Remote Compensation : Performance-based rewards tied to issue resolution and customer feedback Job Description : Join us as a Technical Support Specialist and provide technical assistance to our users. If you have a knack for troubleshooting and resolving technical problems, we want you on our team! Responsibilities : Provide technical assistance and troubleshoot issues Ensure quick and effective resolution of technical problems Maintain high customer satisfaction through excellent support Requirements : Proven experience in technical support Strong problem-solving and technical skills Excellent communication and customer service skills More ❯