Senior Salesforce Service Cloud Specialist (f/m/div)
- Hiring Organisation
- KEENFINITY GMBH
- Location
- Straubing, Bayern, Germany
- Employment Type
- Permanent
- Salary
- EUR Annual
with deep expertise in Salesforce Service Cloud and the Contact to Closure (C2C) process. You will translate complex service requirements into a technical roadmap, design and implement best-in-class Service Cloud solutions, and expose service data and functionality via APIs to power our headless architecture - with high technical … limitations, and best practices to product and development teams Solution Design & Implementation Analyze and translate complex service-related business needs into a detailed technical roadmap and backlog Design, build, and configure robust and scalable solutions within Salesforce Service Cloud (case management, entitlements, knowledge base, omni-channel routing) Optimize service ...