IT Service Desk Analyst/1st Line SupportAnalyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line SupportAnalyst to join our London based law firm on a 2 year fixed term contract basis. IT Service Desk Analyst/1st Line SupportAnalyst Key Responsibilities: • Providing a professional and consistent level of Technologysupport to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time … and potential issues • Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary IT Service Desk Analyst/1st Line SupportAnalyst Attributes/Skills: • Knowledge of Windows 10 and Microsoft Office 365 • Understanding of PC Hardware and operating More ❯
IT Service Desk Analyst/1st Line SupportAnalyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line SupportAnalyst to join our London based law firm on a 2 year fixed term contract basis. IT Service Desk Analyst/1st Line SupportAnalyst Key Responsibilities: • Providing a professional and consistent level of Technologysupport to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time … and potential issues • Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary IT Service Desk Analyst/1st Line SupportAnalyst Attributes/Skills: • Knowledge of Windows 10 and Microsoft Office 365 • Understanding of PC Hardware and operating More ❯
IT SupportAnalyst Desktop Support Corporate Law Firm Permanent Up to £35,000 An exciting opportunity for an IT SupportAnalyst to join a truly international law firm in the city. This rare opportunity will see you joining a modern and forward-thinking law firm … with state-of-the-art technology and an established IT team. Supporting close to 200 users in the London office alongside a supportive team, you will take ownership of a variety of interesting IT tasks to help build your knowledge and career prospects. Duties will include: Setting up new … users Creating email addresses Setting up program-specific users Providing Citrix support You will also train new members of staff on Teams, provide AV support, and manage the firm’s MFPs. The perfect IT SupportAnalyst will ideally have experience within a corporate, legal, or professional More ❯
IT SupportAnalyst Desktop Support Corporate Law Firm Permanent Up to £35,000 An exciting opportunity for an IT SupportAnalyst to join a truly international law firm in the city. This rare opportunity will see you joining a modern and forward-thinking law firm … with state-of-the-art technology and an established IT team. Supporting close to 200 users in the London office alongside a supportive team, you will take ownership of a variety of interesting IT tasks to help build your knowledge and career prospects. Duties will include: Setting up new … users Creating email addresses Setting up program-specific users Providing Citrix support You will also train new members of staff on Teams, provide AV support, and manage the firm’s MFPs. The perfect IT SupportAnalyst will ideally have experience within a corporate, legal, or professional More ❯
Senior TechnologySupportAnalyst Application Deadline: 2 May 2025 Department: Operations Employment Type: Full Time Location: London Compensation: £44,000 - £46,500/year Description Purpose of role: Reporting to the Head of IT, the Senior TechnologySupportAnalyst will provide technical support to all staff at London & Partners including our international offices. This role will provide business as usual laptop/user support on 1st, 2nd line issues and requests. To be a specialist in cloud systems matters, including security and automation, licensing, and virtual networks. Provide a pro-active … approach to support and engaging with users. Assist with project work as required. Out of hours cover will be required on occasions to support international users and internal events. Key Tasks Collaborate with third-party providers to ensure the maintenance and uptime of core systems. Exhibit a strong More ❯
across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery. Purpose of the Role: The Desk Side and TechnologySupportAnalyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a … good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities: Manage and prioritise all 2nd line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines. General troubleshooting of the desktop computing environment based on service … carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution. Own, monitor and maintain More ❯
Senior TechnologySupportAnalyst - LondonPurpose of roleReporting to the Head of IT, the Senior TechnologySupportAnalyst will provide technical support to all staff at London & Partners including our international offices. This role will provide business as usual laptop/user support … issues and requests. To be a specialist in cloud systems matters, including security and automation, licencing, Virtual networks. Provide a Pro-active approach to support and engaging with users. Assist with Project work as required. Out of hours cover will be required on occasions to support international users … per request.Repair and recover from hardware or software failures.Utilize administrative tools and utilities; configure or add new services as needed.Perform periodic performance reporting to support capacity planning.Manage virtual machines.Provide second-line systems support for M365 and Azure resources.Operate and manage all relevant security control tools to ensure robust More ❯
Service SupportAnalyst (Contract Role). We are seeking an experienced ServiceDesk SupportAnalyst to join a long-standing client of ours, starting from 14th April 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality … IT technical support services within a fast-paced environment. Title: Service Support Analyst. Rate: £205 per day (in scope of IR35). Contract: Duration: 3 months. Start Date: 14th April 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service SupportAnalyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through effective incident management and the delivery of reliable, consistent, and high-quality IT services. You will be responsible for diagnosing and More ❯
Service SupportAnalyst (Contract Role). We are seeking an experienced ServiceDesk SupportAnalyst to join a long-standing client of ours, starting from 14th April 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality … IT technical support services within a fast-paced environment. Title: Service Support Analyst. Rate: £205 per day (in scope of IR35). Contract: Duration: 3 months. Start Date: 14th April 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service SupportAnalyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through effective incident management and the delivery of reliable, consistent, and high-quality IT services. You will be responsible for diagnosing and More ❯
staff are expected to be in the office a minimum 2 days a week. The National Audit Office (NAO) has strategically invested in audit technology and automation to enhance audit quality, operational efficiency, value addition, and cost reduction. As the adoption of new technologies accelerates, there is an increasing … demand for robust Audit Technology Management and Support. This encompasses providing comprehensive support to auditors, executing technical activities related to applications, and ensuring compliance with our extensive security and privacy obligations. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it … the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. Responsibilities As an ATS Technical Analyst, you'll play a key role in supporting the business-critical applications used by our financial audit teams. This is a varied and dynamic More ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
National Audit Office
staff are expected to be in the office a minimum 2 days a week. The National Audit Office (NAO) has strategically invested in audit technology and automation to enhance audit quality, operational efficiency, value addition, and cost reduction. As the adoption of new technologies accelerates, there is an increasing … demand for robust Audit Technology Management and Support. This encompasses providing comprehensive support to auditors, executing technical activities related to applications, and ensuring compliance with our extensive security and privacy obligations. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it … the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. Responsibilities As an ATS Technical Analyst, you'll play a key role in supporting the business-critical applications used by our financial audit teams. This is a varied and dynamic More ❯
IT Service Desk Analyst - Vertas Group Limited Salary: Up to £30,000 per annum Hours: 37.5 hours per week, 52 weeks per year Location: Ipswich, Suffolk About Us: At Vertas Group Limited, we are passionate about engaging our colleagues, enhancing their wellbeing, and fostering career development. If you share … our enthusiasm, we have an exciting opportunity for you. Role Overview: We are seeking a skilled and customer-focused IT Service Desk Analyst to join our dynamic team. In this role, you will collaborate with our internal IT team and third-party IT service providers to deliver exceptional technical … support, troubleshoot and resolve IT issues, and ensure the efficiency and reliability of our IT services across multiple sites. Key Responsibilities: Technical Support: Provide first-line and second-line technical support to end-users via phone, email, or in person. Resolve hardware and software issues promptly and More ❯
IT Service Desk Analyst - Vertas Group Limited Salary: Up to £30,000 per annum Hours: 37.5 hours per week, 52 weeks per year Location: Ipswich, Suffolk About Us: At Vertas Group Limited, we are passionate about engaging our colleagues, enhancing their wellbeing, and fostering career development. If you share … our enthusiasm, we have an exciting opportunity for you. Role Overview: We are seeking a skilled and customer-focused IT Service Desk Analyst to join our dynamic team. In this role, you will collaborate with our internal IT team and third-party IT service providers to deliver exceptional technical … support, troubleshoot and resolve IT issues, and ensure the efficiency and reliability of our IT services across multiple sites. Key Responsibilities: Technical Support: Provide first-line and second-line technical support to end-users via phone, email, or in person. Resolve hardware and software issues promptly and More ❯
IT Support Engineer - Saas/Applications Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You’ll play a key role in supporting web applications, providing user support, and training new Users on the platform. Perfect for someone who … wants to get more hands on, & build up their software experience. Key Skills: o Windows support experience o Databases/basic SQL o Web servers - such as Apache experience is helpful o Remote Access Tool Starting salary in the region £30-35K + benefits. Apply now for immediate More ❯
collaborate with a plethora of teams within 4 sites in United Kingdom, and others all over the globe. Responsibilities Providing IT Tier-2 level support both to deskside and remote to our internal staff, VIP and Execs. Responding to queries via tickets, chat, email and phone for our global … for new/updated software and hardware is an advantage Projecting work and acting as liaison to other teams as needed Regular traveling to support other United Kingdom offices/sites (Chandler’s-Ford, Maidenhead & Datum). Shipping logistics to remote users. Good communication and documentation skills are an … to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of More ❯
