IT Service Desk Analyst/1st Line SupportAnalyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line SupportAnalyst to join our London based law firm on a 2 year fixed term contract basis. IT Service Desk Analyst/1st Line SupportAnalyst Key Responsibilities: • Providing a professional and consistent level of Technologysupport to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time … and potential issues • Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary IT Service Desk Analyst/1st Line SupportAnalyst Attributes/Skills: • Knowledge of Windows 10 and Microsoft Office 365 • Understanding of PC Hardware and operating More ❯
IT Service Desk Analyst/1st Line SupportAnalyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line SupportAnalyst to join our London based law firm on a 2 year fixed term contract basis. IT Service Desk Analyst/1st Line SupportAnalyst Key Responsibilities: • Providing a professional and consistent level of Technologysupport to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time … and potential issues • Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary IT Service Desk Analyst/1st Line SupportAnalyst Attributes/Skills: • Knowledge of Windows 10 and Microsoft Office 365 • Understanding of PC Hardware and operating More ❯
IT SupportAnalyst Desktop Support Corporate Law Firm Permanent Up to £35,000 An exciting opportunity for an IT SupportAnalyst to join a truly international law firm in the city. This rare opportunity will see you joining a modern and forward-thinking law firm … with state-of-the-art technology and an established IT team. Supporting close to 200 users in the London office alongside a supportive team, you will take ownership of a variety of interesting IT tasks to help build your knowledge and career prospects. Duties will include: Setting up new … users Creating email addresses Setting up program-specific users Providing Citrix support You will also train new members of staff on Teams, provide AV support, and manage the firm’s MFPs. The perfect IT SupportAnalyst will ideally have experience within a corporate, legal, or professional More ❯
IT SupportAnalyst Desktop Support Corporate Law Firm Permanent Up to £35,000 An exciting opportunity for an IT SupportAnalyst to join a truly international law firm in the city. This rare opportunity will see you joining a modern and forward-thinking law firm … with state-of-the-art technology and an established IT team. Supporting close to 200 users in the London office alongside a supportive team, you will take ownership of a variety of interesting IT tasks to help build your knowledge and career prospects. Duties will include: Setting up new … users Creating email addresses Setting up program-specific users Providing Citrix support You will also train new members of staff on Teams, provide AV support, and manage the firm’s MFPs. The perfect IT SupportAnalyst will ideally have experience within a corporate, legal, or professional More ❯
Senior TechnologySupportAnalyst Application Deadline: 2 May 2025 Department: Operations Employment Type: Full Time Location: London Compensation: £44,000 - £46,500/year Description Purpose of role: Reporting to the Head of IT, the Senior TechnologySupportAnalyst will provide technical support to all staff at London & Partners including our international offices. This role will provide business as usual laptop/user support on 1st, 2nd line issues and requests. To be a specialist in cloud systems matters, including security and automation, licensing, and virtual networks. Provide a pro-active … approach to support and engaging with users. Assist with project work as required. Out of hours cover will be required on occasions to support international users and internal events. Key Tasks Collaborate with third-party providers to ensure the maintenance and uptime of core systems. Exhibit a strong More ❯
across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery. Purpose of the Role: The Desk Side and TechnologySupportAnalyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a … good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities: Manage and prioritise all 2nd line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines. General troubleshooting of the desktop computing environment based on service … carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution. Own, monitor and maintain More ❯
Senior TechnologySupportAnalyst - LondonPurpose of roleReporting to the Head of IT, the Senior TechnologySupportAnalyst will provide technical support to all staff at London & Partners including our international offices. This role will provide business as usual laptop/user support … issues and requests. To be a specialist in cloud systems matters, including security and automation, licencing, Virtual networks. Provide a Pro-active approach to support and engaging with users. Assist with Project work as required. Out of hours cover will be required on occasions to support international users … per request.Repair and recover from hardware or software failures.Utilize administrative tools and utilities; configure or add new services as needed.Perform periodic performance reporting to support capacity planning.Manage virtual machines.Provide second-line systems support for M365 and Azure resources.Operate and manage all relevant security control tools to ensure robust More ❯
