Remote Senior Technical Account Manager - CCaaS
- Hiring Organisation
- Spectrum It Recruitment
- Location
- Londonderry, Co. Londonderry, UK
best suited to someone working in customer success and/or technical account management with good depth of technical experience within Unified Comms, Telecoms or Contact Centre services. Experience Requirements: 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/…/or Contact Centre Technology including; TCP/IP networking knowledge and VoIP technology exposure. Understanding of TCP/IP and internet fundamentals Software, telecommunications and IP Telephony Demonstrated technical problem-solving proficiency. Excellent analytical and advanced troubleshooting skills with end-users/customers. Excellent customer service and communication skills ...