3 of 3 Ticket Management Jobs in Dorset

first point of contact for all IT-related issues and requests. Your New Role Incident Logging: Accurately logging incidents received through incoming calls. Ticket Management: Reviewing and actioning incident tickets. Ticket Administration: Maintaining up-to-date records of all incidents in accordance with our processes. Ticket … Skills: The ability to communicate clearly, professionally, and effectively on the telephone, in person, and in writing. Technical Skills: Experience with Active Directory account management (account unlocks, password resets), Office 365, and troubleshooting laptops and hardware peripherals What you need to do now If you're interested in this ...

first point of contact for all IT-related issues and requests. Your New Role Incident Logging: Accurately logging incidents received through incoming calls. Ticket Management: Reviewing and actioning incident tickets. Ticket Administration: Maintaining up-to-date records of all incidents in accordance with our processes. Ticket … Skills: The ability to communicate clearly, professionally, and effectively on the telephone, in person, and in writing. Technical Skills: Experience with Active Directory account management (account unlocks, password resets), Office 365, and troubleshooting laptops and hardware peripherals What you need to do now If you're interested in this ...

regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming support tickets across internal applications Prioritize incidents based on business impact and user urgency; escalate when required. Log issues with … System Strong customer support and communication skills with clear, concise updates. Solid troubleshooting and testing capability; structured, evidence-based problem-solving. Effective time management and prioritisation Attributes Required Curious, inquisitive and systems-literate. Solution-focused and calm under pressure; strong ownership and follow-through. Collaborative team player across ...