3 of 3 Ticket Management Jobs in Dorset

absolute must as you'll be engaging with System Users across the business group, from warehousing through to sales, finance and the senior management team. While prior experience with our applications is beneficial (e.g., Microsoft 365/SharePoint, FileMaker, ERP systems such as Business Central), we also welcome strong … regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming tickets across internal applications (e.g., Microsoft Business Central, Slim4, Warehouse Management Systems, Trade Websites, Product Database, Zendesk). Prioritize ...

hardware (desktops, laptops, mobile devices), software (applications, OS), and network connectivity. Reset passwords and help with login problems. Troubleshoot software glitches or hardware failures. Ticket management: Log, prioritize, update, and track support requests in a helpdesk system. Installation & configuration: Set up new user accounts, install software, and configure ...

ensuring data quality and accessibility. Solution Development: Utilize your scripting and SQL expertise to create innovative data solutions that support and enhance our operations. Ticket Management: Efficiently handle ticketed tasks, prioritizing and resolving issues to maintain smooth business operations. Continuous Improvement: Proactively identify and suggest enhancements ...