2 of 2 Ticket Management Jobs in Hampshire

professional and courteous manner. This role is based on our site in Whiteley (Monday to Friday) with on call out of business hours. You have a strong team of management around you who will support you within this role. Who are Tailor Made Technologies? Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the … provides a free breakfast and a pool table Duties and Responsibilities of our 2nd Line Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers via the phone, live chat or email Providing resolution to incidents, requests, and appropriately escalating all others Ticket triage – assessing … ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service. More ❯

any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Contract length: 15th Sep 2025- 12th Dec 2025 Location : Aldershot Roles and Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract. Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract. Effective Management of disposals that go through their Hub as per contract. Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract. Locker replenishments where appropriate as per contract. More ❯