7 of 7 Ticket Management Jobs in Hampshire

Technician 2 Technician 2 LocationAldershot GU11 2JN Contract 7 Months - Mon - Fri 08:30 - 05:00 Job Description:Candidate Requirements:Must hold SC Clearance. Key Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract. Hub Stock management including asset … management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

for someone looking to begin a career in MIS Support Services, with full training provided. As the first point of contact for users needing assistance with their School’s Management Information System (MIS), you will play a crucial role in ensuring customer satisfaction and efficient problem resolution. Day-to-day of the role: Customer Interaction: You will handle incoming … the first level of support for users experiencing issues with MIS platforms. Your goal will be to resolve problems at the first point of contact or escalate them appropriately. Ticket Management: Accurately log all interactions and issues into the Helpdesk Management System, ensuring that all necessary details are captured for effective resolution and follow-up. Problem Solving More ❯

versions of applications Application Support: Patching applications on server and application support on inhouse built applications. Microsoft EUC Stack Microsoft 365 – Administration and Support Active Directory experience Experience with ticket management systems The IT Support Engineer is required to be onsite in Fareham, 5 days a week for the duration of the 6-month contract. This IT Support More ❯

to troubleshoot their issues effectively. Responsibilities: * Logging and processing customer requests and issues using Dynamics 365* Troubleshooting and diagnosing support issues via the phone, email or onsite visits* Effective ticket management to meet defined service levels* Assist with project related work, such as brand new implementations or improvements to existing systems.* Assist with onboarding new customers * Ensure they More ❯

role is based on our site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for Tailor Made Technologies: A competitive salary Training opportunities set out with a clear training structure … background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage – assessing ticket More ❯

role is based on our site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for Tailor Made Technologies: A competitive salary Training opportunities set out with a clear training structure … background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage - assessing ticket More ❯