7 of 7 Ticket Management Jobs in Hampshire

planning and implementation of project activities. You'll ideally have multi-vendor network experience of the following - Cisco, FortiGate, Meraki, Palo Alto, Sonicwall. Responsibilities: Ticket Management + customer service Must be an exemplar of the ticket management processes Working with the team to ensure that customer … all required processes Support the team by creating CRQs, adhering to customer best practice Implement and execute CRQs, as required and per process Asset Management Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept up … Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including More ❯

planning and implementation of project activities. You'll ideally have multi-vendor network experience of the following - Cisco, FortiGate, Meraki, Palo Alto, Sonicwall. Responsibilities: Ticket Management + customer service Must be an exemplar of the ticket management processes Working with the team to ensure that customer … all required processes Support the team by creating CRQs, adhering to customer best practice Implement and execute CRQs, as required and per process Asset Management Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept up … Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including More ❯

planning and implementation of project activities. You'll ideally have multi-vendor network experience of the following - Cisco, FortiGate, Meraki, Palo Alto, Sonicwall. Responsibilities: Ticket Management + Customer Service Must be an exemplar of the ticket management processes Working with the team to ensure that customer … all required processes Support the team by creating CRQs, adhering to customer best practice Implement and execute CRQs, as required and per process Asset Management Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept up More ❯

grow, and ready to mentor others while contributing to a dynamic and supportive team. Responsibilities Key responsibilities of the role include: Network Monitoring & Incident Management: Monitor Nomios customer network infrastructures (routers, switches, firewalls, servers) using various NOC tools Identify, troubleshoot, and resolve network issues affecting service availability, performance, and … notifications to ensure incidents are resolved promptly within defined SLAs Escalate unresolved issues to the appropriate technical teams, vendors, or third parties as needed Ticket Management: Manage and track incidents, problems, and change requests using the ticketing system (e.g., Salesforce, ServiceNow, NetAdmin, JIRA, or Remedy) Ensure all tickets … network testing, and troubleshooting for any detected or reported incidents Perform root cause analysis for recurring network issues and recommend improvements or solutions Change Management & Maintenance: Participate in scheduled maintenance windows, supporting planned network changes and upgrades Ensure all changes adhere to the change management process and do More ❯

Triage and resolution of customer faults with support from wider team as required. Supporting senior engineers in planning and implementation of project activities. Responsibilities: Ticket Management + customer service- 1. Pick up and take ownership of customer tickets, complying to the ticketing processes 2. Triage and resolve, either … whilst working with the wider team when required 5. Proactively identifying improvements for the network configuration 6. Data centre experience - installation, decommission, cabling, label management, power Operating systems and software configuration- 1. An understanding of multiple operating systems, to aid in network configuration and fault finding 2. Experience in … processes 2. Support the team by creating CRQs, adhering to customer best practice 3. Implement and execute CRQs, as required and per process Asset Management- 1. Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept More ❯

firmware upgrades and script automation to streamline operations. Security & Compliance: Mitigate vulnerabilities through scanning and adherence to security protocols. Ensure robust change control (CRQ management) and documentation. Leadership & Mentorship: Guide junior engineers and uphold ticket management standards. Maintain asset records and create/review technical documentation. Required More ❯

Ensuring all installations work perfectly and that our clients are delighted with the results Remote Support - Assisting customers over the phone when needed CRM & Ticket Management - Keeping accurate records and collaborating with suppliers and customers to resolve technical issues What We're Looking For If you're practical More ❯