2 of 2 Ticket Management Jobs in Kent

contact for the service desk, ensuring SLA targets are met, customer relationships are maintained, and issues are resolved effectively in collaboration with the technical team. You’ll also oversee ticket management, reporting, quality checks, and customer complaints to drive both service excellence and customer satisfaction. What’s on offer: Hybrid working (3 days in/2 days remote … performance-related incentives, and a supportive, customer-focused culture. What we’re looking for: Previous leadership or supervisory experience within a service desk or support environment Strong customer relationship management skills with the ability to handle escalations and complaints Experience managing SLAs and prioritising workloads to meet agreed targets Excellent communication and interpersonal skills, both written and verbal Strong More ❯

contact for the service desk, ensuring SLA targets are met, customer relationships are maintained, and issues are resolved effectively in collaboration with the technical team. You’ll also oversee ticket management, reporting, quality checks, and customer complaints to drive both service excellence and customer satisfaction. What’s on offer: Hybrid working (3 days in/2 days remote … performance-related incentives, and a supportive, customer-focused culture. What we’re looking for: Previous leadership or supervisory experience within a service desk or support environment Strong customer relationship management skills with the ability to handle escalations and complaints Experience managing SLAs and prioritising workloads to meet agreed targets Excellent communication and interpersonal skills, both written and verbal Strong More ❯