1 of 1 Ticket Management Jobs in Liverpool

the first point of contact for all IT issues, security incidents and requests from within the business, aiming to first time resolution with escalating to resolver groups as required; ticket management, maintaining SLAs, meeting KPIs ensuring our users receive effective and efficient service Provide deskside and remote IT support to the business user base. Manage service & security incidents … journey. Assist in the maintenance and distribution of software packages, manual and automated Perform actions necessary within all Security compliance processes Client device builds using automated solutions and patch management Monitor and manage web and email security filter rules within company guidelines Manage, perform, maintain and test backups/recovery Participate in production support and continuous improvement activities to … Communicate with all levels of staff within the business and our external 3rd partners The ability to work under pressure and to tight deadlines. Worked within an ITIL service management model or qualification Basic network knowledge CompTIA or other role appropriate qualifications would be beneficial Understanding of security, server, virtualisation and cloud solutions support Exposure to legal or insurance More ❯