2 of 2 Ticket Management Jobs in Merseyside

issues, security incidents and requests from within the business, aiming to first time resolution with escalating to resolver groups as required; ticket management, maintaining SLAs, meeting KPIs ensuring our users receive effective and efficient service Provide deskside and remote IT support to the business user base. Manage service … distribution of software packages, manual and automated Perform actions necessary within all Security compliance processes Client device builds using automated solutions and patch management Monitor and manage web and email security filter rules within company guidelines Manage, perform, maintain and test backups/recovery Participate in production support ...

towards continued improvement of team process and customer experience. Escalate incidents/requests that cannot be resolved within agreed timescales, whilst maintaining responsibility for ticket management and customer communication throughout. Proactive and accurate communication to customers on incident and request ticket progress. Act as a central point … contact between the customer and MSite, providing an interface for other functions such as Change Management and Incident Management. Maintain clear and open communication channels with customers and internal teams providing regular updates on service desk performance and any pertinent changes. Our ideal Customer Service Representative will have ...