2 of 2 Ticket Management Jobs in Merseyside

the overall business strategy. WHAT YOU WILL BE RESPONSIBLE FOR Daily Operations & Support First Point of Contact: Handle all application related queries from clients and internal staff. System Issue Management: Act as the first point of contact when critical applications are degraded, escalate issues, and track resolution progress. Engineer Support: Support engineers with issues on the CAFM mobile system … troubleshoot problems, and escalate if necessary. Query Management: Respond to system-related queries. Report Requests: Scope and submit requests for report creation or amendments to CAFM/CRM Ticket Management: Manage application support tickets, chase updates, track ETAs, and escalate issues where needed. System Support Inbox & Ticket Channel: Oversee and manage queries from internal staff and … in application processes by monitoring recurring issues and queries Action any system requests from Transition team relating to mobilisation tasks. Support IT colleagues in MS365 administrative tasks. Communication & Relationship Management Internal Updates: Keep the team informed about system changes, issues, and updates. Newsletter & Announcements: Create and distribute newsletters covering system updates and best practices. Stakeholder Communication: Reach out to More ❯

the first point of contact for all IT issues, security incidents and requests from within the business, aiming to first time resolution with escalating to resolver groups as required; ticket management, maintaining SLAs, meeting KPIs ensuring our users receive effective and efficient service Provide deskside and remote IT support to the business user base. Manage service & security incidents … journey. Assist in the maintenance and distribution of software packages, manual and automated Perform actions necessary within all Security compliance processes Client device builds using automated solutions and patch management Monitor and manage web and email security filter rules within company guidelines Manage, perform, maintain and test backups/recovery Participate in production support and continuous improvement activities to … Communicate with all levels of staff within the business and our external 3rd partners The ability to work under pressure and to tight deadlines. Worked within an ITIL service management model or qualification Basic network knowledge CompTIA or other role appropriate qualifications would be beneficial Understanding of security, server, virtualisation and cloud solutions support Exposure to legal or insurance More ❯