4 of 4 Ticket Management Jobs in the East Midlands

plus up to a 15% bonus. To be considered for this position, you will have a solid IT support background as well as team management experience. Leading a small team of 1 st & 2 nd line Helpdesk Support Analysts, you will be both hands-on with resolving tickets … managing the team. The ideal candidate will have the following skills & experiences: Windows 11, Office 365, Intune & Azure AD Ticket management & escalation Team management, training & mentoring, 121s & KPIs Best Practice policies, documentation standards & SLAs 3 rd line escalations around infrastructure support, improvements & maintenance My client ...

team and provide IT Support services in a User Fulfilment capacity for new joiners/on-boarding, leavers, setting up accounts, general IT administration, ticket management, etc. The successful candidate will ideally have experience of, or gain experience across a range of technology, including the following: ·Active Directory ...

focused on delivering high-quality, customer-focused IT support across the business, ensuring that technical issues are efficiently diagnosed, prioritised, and resolved through effective ticket management and troubleshooting. The role involves supporting a wide range of systems and technologies, including Microsoft 365, Windows devices, and user account administration ...

Positive attitude with a willingness to support colleagues across the business Full UK driving licence Desirable Knowledge Previous experience using IT service desk or ticket management systems Understanding of Windows and/or Linux operating systems Basic networking knowledge Familiarity with Active Directory and Microsoft 365 administration ...

professionals. You’ll support users, troubleshoot hardware and software, install technology solutions, and develop valuable technical skills through practical, real-world training. Role IT Ticket Management End User support Hardware/Software maintenance Asset Tracking System Administrator Ability to stick to process Network fault finding Training Day release ...