4 of 4 Ticket Management Jobs in the East of England

quickly on your feet under pressure and be creative with limited resources is an important part of this role. Key responsibilities: Service Desk/Ticket Management. Perform 1st and 2nd level responsibilities for technologies within the estate, escalating issues to 3rd line support where appropriate. Act as ‘1st point … contact’ for non-UK Group companies. Administration and patching of enterprise tools and systems (e.g. Active Directory) Investigate and resolve issues, inc network management, business applications and hardware, including working with third party support teams to resolve issues. Ensure that ticket management processes are followed in order ...

quickly on your feet under pressure and be creative with limited resources is an important part of this role. Key responsibilities: Service Desk/Ticket Management. Perform 1st and 2nd level responsibilities for technologies within the estate, escalating issues to 3rd line support where appropriate. Act as ‘1st point … contact' for non-UK Group companies. Administration and patching of enterprise tools and systems (e.g. Active Directory) Investigate and resolve issues, inc network management, business applications and hardware, including working with third party support teams to resolve issues. Ensure that ticket management processes are followed in order ...

Stay current with emerging technologies and evaluate their relevance to platform evolution. Ensure system maintainability, scalability and adherence to security best practice. Project & Sprint Management Own sprint planning, workload allocation and technical delivery timelines. Maintain momentum across the team while balancing business priorities. Collaborate closely with Product to deliver … processes and ensure smooth, reliable releases. Monitor system performance and implement improvements. Maintain strong, consistent security practices in all development work. Oversee technical support ticket management and ensure team coverage. Continuous Improvement & Growth Strategy Challenge existing processes and promote continuous improvement. Contribute to post-launch customer support excellence. ...

Stay current with emerging technologies and evaluate their relevance to platform evolution. Ensure system maintainability, scalability and adherence to security best practice. Project & Sprint Management Own sprint planning, workload allocation and technical delivery timelines. Maintain momentum across the team while balancing business priorities. Collaborate closely with Product to deliver … processes and ensure smooth, reliable releases. Monitor system performance and implement improvements. Maintain strong, consistent security practices in all development work. Oversee technical support ticket management and ensure team coverage. Continuous Improvement & Growth Strategy Challenge existing processes and promote continuous improvement. Contribute to post-launch customer support excellence. ...