on Customers - understands and anticipates customer needs and provides high quality products and services to exceed expectations. Processing Details - ensures projects are completed on time by keeping work on schedule; works on tasks thoroughly and produces high quality work; follows rules and established processes, minimizing risk. Adjusting to change … agreed timescales. Schedule customer maintenances and ensure appropriate quality checks have been completed. Manage small scale customer projects and oversee maintenance schedules for on time delivery. Assist coordinating and processing component/server upgrades. Coordinate technical resources to solve customer problems. Review service failures and produce incident reports when … is in place for specific support requirements i.e., Device/Account level instructions. Deliver Monthly Service Review reports to customers. Own and drive the management of escalations to ensure good customer outcomes. Serves as interlock between internal teams and the customer. Identifies value add opportunities. Work towards agreed Key More ❯
years in a senior role Infrastructure engineering within a complex business Working with 3rd party support partners and being able to direct them effectively Management and maintenance; including patch schedules and reporting Creating highly accurate technical service documents Working with monitoring systems & configuring monitoring dashboards RDS farms. Communication and … collaboration Timemanagement and methodical approach to prioritising a complex workload Logical troubleshooting approach to challenges & incidents. Essential Skills and Knowledge: An understanding of priorities and SLAs within a ticketing system. VMware (vSphere, ESXi, vCenter) administration & maintenance Server hardware & data center maintenance (Dell, HPE, Lenovo, etc.) Storage solutions More ❯
satisfaction with the solution provided. * Provide an innovative and technically aware approach to problem solving to ensure the correct product application and operation. * Provide management with regular updates on tasks/resolution status and complete surveys and technical reports as necessary. * Provide excellent customer service by being helpful, professional … times. Skills * Proficiency in Microsoft Excel and Word * Demonstrated commercial awareness. * Excellent customer service and communication skills both verbal and written. * Good organisation and timemanagement skills. * Understanding of electrical motors and or mechanical applications and controls systems. * A full current driving licence. * (An 18th Edition electrical qualification More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
apetito Limited
company, is the UK's largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK. Responsibilities Estate Management SME for cloud infrastructure (Azure, GCP, etc.), maintaining & monitoring these environments. Ensuring the cloud infrastructure adheres to latest best security practice, implementing robust security … resources efficiently and proactively. Working with the Head of Service Delivery, Cloud & Infrastructure to properly budget for resource trends; ensuring cost efficiency through costs management and invoice reviews. Generate system and service-level reporting for performance and security metrics. Document & Design Develop high and low-level designs to meet … solutions. Confidence as a Cloud Engineer within a dynamic business environment. Working with 3rd party support partners and being able to manage them effectively. Management and maintenance; including patch schedules and reporting. Creating highly accurate technical service documents. Working with monitoring systems & configuring monitoring dashboards. Communication and collaboration. TimeMore ❯