14 of 14 Trend Analysis Jobs in London

seeking a highly skilled Complaints Data Analyst to deliver data-driven insights that improve our complaints service. This analytical role focuses on performance reporting, trend analysis, and supporting root cause investigations to drive smarter, data-led decision making. Role Overview You will analyse complaints performance, produce high-quality … team and individual performance against complaints KPIs. Produce insightful reports on complaint volumes, outcomes, response times, compensation, and service quality. Conduct thematic and trend analysis to identify recurring issues and emerging patterns. Provide comprehensive data packages to support root cause analysis. Support regulatory reporting, Ombudsman investigations, and Executive ...

seeking a highly skilled Complaints Data Analyst to deliver data-driven insights that improve our complaints service. This analytical role focuses on performance reporting, trend analysis, and supporting root cause investigations to drive smarter, data-led decision making. Role Overview You will analyse complaints performance, produce high-quality … team and individual performance against complaints KPIs. Produce insightful reports on complaint volumes, outcomes, response times, compensation, and service quality. Conduct thematic and trend analysis to identify recurring issues and emerging patterns. Provide comprehensive data packages to support root cause analysis. Support regulatory reporting, Ombudsman investigations, and Executive ...

functional teams. This role requires strong analytical skills, stakeholder management, and the ability to translate business needs into actionable solutions. Key Responsibilities · Requirements Gathering & Analysis: o Engage with stakeholders to elicit, document, and validate business requirements. o Analyze existing processes and identify areas for improvement. · Strategic Planning & Solution Design … objectives. · Project Management Support: o Assist in planning, monitoring, and reporting project progress. o Ensure timely delivery of requirements and maintain quality standards. · Data Analysis & Reporting: o Perform data discovery, modeling, and trend analysis to support decision-making. o Create dashboards and reports for senior management. · Stakeholder ...

communication plans are executed effectively during major incidents to keep senior leadership, regulators, and impacted business units informed in real time. Oversee incident trend analysis and reporting to senior leadership and regulators to identify systemic issues, improve response strategies, and support compliance obligations. Ensure incident processes align with … problem management lifecycle from identification through resolution and closure to eliminate root causes and prevent recurrence of incidents. Drive structured root cause analysis (RCA) using methodologies such as 5 Whys or Kepner-Tregoe to ensure accurate diagnosis and effective long-term solutions. Maintain and govern the Known Error Database ...

operationalisation — ensuring clients harness the power of modern AI and generative systems. What You’ll Do Conduct AI market research, horizon scanning, and trend analysis. Design, prototype, benchmark and deploy scalable AI/ML solutions. Build and validate models with modern tools and frameworks. Analyse data with Python ...

Provide occasional support for presentations, business cases, and executive summaries , translating insights into compelling commercial narratives. Required Skills & Experience 2+ years’ experience in Business Analysis, Commercial Finance, or a similar analytical role, ideally within retail, wholesale, FMCG, or consumer goods . Advanced Excel capabilities with strong experience in data … manipulation, modelling, trend analysis, and dashboard creation. Strong commercial acumen and the ability to turn data into actionable insight and recommendations . Experience with SAP, Business Objects, or similar ERP/reporting tools (advantageous). Excellent communication skills, with the ability to partner effectively with both commercial ...

alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation … junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory ...

operations, maintaining platform standards, and contributing to long-term technical strategy. Role and Responsibilities Act as the main escalation point for complex troubleshooting and analysis of BAU incidents. Advise on technical direction through workshops and coaching sessions. Create and maintain clear technical documentation for peers and less experienced staff. … incident resolution and project decisions. Drive proactive improvements in processes and procedures using existing tools. Produce and interpret service performance and security data for trend analysis and reporting. Promote automation and scripting to streamline authentication tasks. Collaborate under ITIL frameworks for problem management and root cause analysis. Educate ...

trail. Support early-stage investigation by gathering logs, screenshots or evidence from relevant teams. Track progress, chase stakeholders and ensure timely closure of tickets. Analysis & Reporting Produce and maintain core Service Management MI, including: Weekly incident summaries SLA/OLA performance data Trend analysis Volumetrics and user ...

role Our Product Management team is laser-focused on delivering great user experiences, grounded in a deep understanding of user needs through research, data analysis, and market insight. We believe the best products come from bold ideas, rapid experimentation, and a deep understanding of real human behaviours. … direction and its product roadmap. What you'll do Partner with the Director of Product/SLT to identify high-potential opportunities through research, trend analysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely ...

role Our Product Management team is laser-focused on delivering great user experiences, grounded in a deep understanding of user needs through research, data analysis, and market insight. We believe the best products come from bold ideas, rapid experimentation, and a deep understanding of real human behaviours. … direction and its product roadmap. What you’ll do Partner with the Director of Product/SLT to identify high-potential opportunities through research, trend analysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely ...

acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence ...

acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence ...

acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence ...