with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring minimal service disruption and adherence to ITSM … based service delivery .and supporting Cloud environments. Demonstrable ITIL experience - able to deliver ITIL-aligned service management to external customers, including identifying service improvement opportunities through case and incident trend analysis. Solid grounding in ITIL - hands-on experience with incident, problem, and change workflows in complex, multi-vendor infrastructures. Excellent stakeholder management skills - focussed on service excellence and customer More ❯
with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring minimal service disruption and adherence to ITSM … based service delivery .and supporting Cloud environments. Demonstrable ITIL experience - able to deliver ITIL-aligned service management to external customers, including identifying service improvement opportunities through case and incident trend analysis. Solid grounding in ITIL - hands-on experience with incident, problem, and change workflows in complex, multi-vendor infrastructures. Excellent stakeholder management skills - focussed on service excellence and customer More ❯
Bradford, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Yorkshire Water
with stakeholders at all levels. Strategic Participation: Attend Programme Delivery Groups (PDGs) and deliver crucial capital programme data to support informed investment decision making across the company. Reporting Tools & TrendAnalysis: Lead the use of advanced reporting tools to analyse and present data on the capital programme, identifying trends in cost, time, and delivery performance across the company. More ❯
the Observability Practice Lead to architect a proactive monitoring system using tools such as Splunk AppDynamics and ThousandEyes and incorporate open telemetry to enable real time issue detection and trendanalysis Process Automation Design and implement automated processes for critical operational tasks eg environment upgrades backup restore operations role swaps to significantly enhance efficiency and reduce manual intervention More ❯
Chorley, Lancashire, United Kingdom Hybrid / WFH Options
Parks for London
agreed ways of working and follow the process. To accurately review pre planned maintenance schedules and discuss any improvements with Management. To provide knowledge and support, including data and trend analysis. The Candidate Qualifications, Knowledge and Skills The successful applicant will have the following: Strong IT skills: experienced in using Google and MS Office software with particular competency in More ❯
to QA efficiency and on-time product release targets. Assist in continuous improvement initiatives within the quality system. Compile Certificates of Conformance as required. Maintain QA databases and support trend analysis. Collaborate with internal departments to uphold quality standards. Manage outsourced product transactions on SAP. What We're Looking For Degree in a life science field or relevant experience More ❯
features and releases. - Success Planning: Develop tailored plans to ensure customers consistently meet their business targets. - Strategic Reviews: Lead Quarterly Business Reviews aligning our services with customer strategic ambitions. - TrendAnalysis: Monitor usage trends to draw insights and offer informed recommendations. - Health-Checks: Evaluate customer satisfaction proactively through regular assessments. - Retention & Renewal: Identify renewal risks and collaborate across More ❯